1800Warranty.com Reviews

We worked that all out, I paid the waiver, and they sent me the contract showing everything that I had. That was on August 6th. I gave them the mileage of the vehicle. I went through the weekend. Everything was fine with the car. My son had been working through school this whole time. So, I had to take him to work. As I was driving down the road to the school, the air just petered out. It just stopped halfway down the road to the school. It started blowing really hot. So, I called up my mechanic because I'm only 20 minutes from there from where my kid's school location. I said, "Can I bring this to you so you can take a look at it and tell me what the heck is going on? I'll get someone to pick me up, and then you can just let me know what's going on. If I have to come back and get it tomorrow, whatever. It doesn't matter." He said, "Okay. Give me a little bit of time."

He called the next day. From everything that was going on and all the tests they did, he said the evaporator coil was bad. I immediately told him, "Well, let me go ahead and file the claim." He was like, "No, we file the claim." I waited a few days because I didn't hear back right away. Nobody from 1800Warranty had called and told me anything that was going on. When my phone rang, it was the mechanic who told me, "Hey, they denied the claim. They didn't even give me a reason. They just denied the claim." I was like, "That's ridiculous. How can you just sit there and deny something and not give a reason?"

So, I called 1800Warranty and talk to a manager because I was talking to the guy in the claims department and he was like, "Oh, well, I can't do anything for you." I said, "I need to know why this was denied." They told me that it was denied because from the day that I purchased the warranty from 1800 warranty to the day I made the claim, I had only put 66 miles on the car. I was like, "Yes, because I don't drive my car 24/7. I work from home, so I don't have to drive to and from my job until it's time for me to go show property or whatever I'm doing." They will not do anything.

I told the guy, "So why aren't you covering it? You still haven't given me the answer." He said, "It's a pre-existing condition." I just busted out laughing. I said, "Are you seriously gonna hit me with that, that it's a pre-existing condition? How is it a pre-existing condition? I bought a vehicle that is used. So doesn't that mean that anything that happens to it could potentially be a pre-existing condition?" It's not a brand-new car. So, whatever's going on with it is something that has gone on with it prior to me owning it.

They proceeded to go deeper into this whole pre-existing condition and he was arguing back and forth with me about it. I said, "You know what? I'm done with this crap. Just give me my money back. You know what? Matter of fact, I think that you duped me. I feel like I was lied to and I also feel like you people are basically calling me a liar because you're saying that I only drove 66 miles, this, that, and the other. I'm calling the state attorney's office." The guy got off the phone with me. I was calling over to the state attorney's office. I was on the other line communicating there and getting the appropriate chain of command of what I needed to do and who I needed to talk to. In the meantime, they were calling me but I didn't know it was 1800Warranty because I was on the phone.

When I got off the phone, I saw my voicemail message, and it was some general manager, and he proceeded to tell me in this voicemail, "Call me back." I called the number and I was not even in the right number area. I was like, "Okay, well, this is the number that he left me. So, I didn't miraculously dial this number. Can somebody tell me where he's located?" So somehow, they tracked him down, he got on the phone, and we had our whole back and forth. I finally just told him, "You know where we fall with this?" He was like, "Well, I'm just calling to tell you that I canceled your policy and refunded the money. But I need to ask you about what happened. I explained things and I repeated everything. I said, "Here's what I feel. You people may not be flat out coming out and saying it, but you're making me feel like I'm a liar. Like I knew that the problem existed, I waited, get the warranty, and now, bam, let's hit them up with this."

I looked in my account and I didn't see anything that's come back yet. They have not refunded me. It's still showing the $75 that went out. My overall initial experience with them with their sales was wonderful. They were very responsive. They were workable and they were knowledgeable. But then, when it came down to having a claim, there was definitely room for improvement there because of the fact that there was no communication when something appeared to be out of the scope of the norm. They did step up to the plate. They fixed my car. I'm very satisfied with how quick everything happened. I wouldn't deter someone, but I would say, "Just be aware that this could happen." When they're on point, it was excellent and it was super fast.