2-10 Home Buyers Warranty Reviews

These people send hard copy letters to our house every 2 months, pretending that we have a home warranty with them that is about to expire. If we don't "renew" with them, "the potential lapse in coverage could result in us being liable for all costs!!!!" We have never had an account with them and have zero do with these shysters. I call the number on the letter every single time. Sometimes they pretend the "property code" number on the letter they sent doesn't come up (because they don't want to remove us). It does come up, they're just liars. Sometimes they pretend they've removed our address but literally have not. They do not remove people from their scam list because they literally believe "if we bombard these people with our scam letters, they'll give in an us us!" We will not, nor would any other semi-intelligent person in the world.

Resolved.

Horrible company. The company sent a contractor to fix our minor pipe leakage but left a big hole in our drywall without repairing it which cost us more than $800 to fix the hole and paint it. Very long waiting time and rude customer service. Do not use this company!

We never had major issues, some small stuff but all the time same type of denial process took place. You call 2-10 warranty, a vendor/tech shows up after few days. He talks more works less. He looks for something to prove it’s pre existing but says he would try to get it covered. His attire is shaky and untrustworthy. If he wasn’t thru 210 warranty you would not allow him in your house. One electrician sat on chair and start talking about his issues of life. We politely brought him back to the subject. Our claims were minor but were all denied as pre existing. I didn’t have time to call and stay on phone for 45min to hour and fight for it. I could have gotten my issues fixed for 20% of the amount I gave to 210-warranty already. I just canceled. They need to see how much money a client has given them already and they should take care of at least small stuff.

Our AC unit went out and it was 90+ degrees in the house. Additionally, there was an electrical burning smell coming into the home that made it seem like we had an emergency on our hands. We urgently made a call to the number listed on our AC unit to have a technician get out there ASAP. The tech was able to diagnose and replace the motor of the unit (which had locked up and melted some components). 2-10 denied our claim and refused any kind of reimbursement, saying it had to be “pre-approved” first. Will wait for the house to catch fire next time while we wait for a pre-approval. Thanks 2-10!

Purchasing a Home Warranty from 2-10 Home Buyer’s Warranty was our biggest mistake. Coil replacement of our HVAC is already on its three weeks being ON HOLD. The back and forth with the contractor delayed the whole process. 2-10 suggested fixing the coil, while the contractor said the coil could not be replaced. Up to this time, it is still going back and forth. Calling claims customer service is also a nightmare. It will take me at least an hour until someone picks up the call. Sometimes, I wait for someone to pick up the call, and suddenly, the message says, “The office is already closed”.

My policy was purchased by my builder as this was a new build. After being unable to submit a claim online I phoned and left my number and did receive a call back but was told that my builder had to handle the issue because "they prefer to handle these." Called my builder and was told that it was after the 1 year mark so had to contact 2-10 Homeowner Warranty. Called them back and was told that I couldn't submit a claim because the warranty had expired. This was actually the second time that I had tried to submit a claim.

The communication via the 210 site is never updated properly. Total lack of status updates and when trying to call 210 you're on hold for at least 30 minutes usually more. They do not have the best of contractors on their list and hired Advanced Home and Lawn for my dryer repair. I should have immediately requested another contractor. Things did not go well and no communication from the assigned contractor for more than two weeks but he cashed our check and never heard back from him. Neither did 210 but they took 18 days to finally assign someone else. The new contractor seems good but proof will be when the part is in and installed. I do NOT recommend 210 any more than other home warranty companies out there.

Horrible company. Sent out one of their contractors to fix my refrigerator and they made it worse. Now we need a new one and 2-10 Warranty will not fight for us as customers and only want to give us $400 for a 5 yr old French door refrigerator. They will not go after their contractor, who ruined our appliance. They don't give a ** about their customers. Bad company. Hiring atty and reported to BBB.

This is a horrible company. I name them 0-10. They give the service calls to horrible contractors. They did not fix my dishwasher. My dish washer is in the air not attached to anything. They are saying that the brackets are not part of operations. I asked them is it in my contract that brackets are not covered? They said no it’s not. I don’t recommend to anyone.