24PetWatch Pet Insurance Reviews

My dog Jasper just recently died at a good age of 14+. He should have died 3 times before but thanks to 24PetWatch, we were covered enough that the cost to keep him alive wasn't a barrier. The people we spoke at their support line were friendly, empathetic and accommodating. We're going to wait a few years before another pet, but I won't hesitate using 24PetWatch again.

If I could give them ZERO I WOULD. I called in because my golden retriever passed away and instead of being met with an ounce of compassion BHAV just talked over me asking me for my insurance policy number. I said I only had micro chip coverage. I only pay 25.00. He again talked over me and said, "You have insurance." Finally took the number and said, "LIKE I SAID YOU HAVE INSURANCE." I would love to know what pet insurance costs 25.00, gave me another number. I called that number, got BHAV AGAIN AND SAYS, "I JUST SPOKE TO YOU. I GAVE YOU NUMBER." "Seriously I can dial a phone. I did call that number and got you UNFORTUNATELY!!"

Total Scam --collects money and does pay any claims. Submitted one claim after 2 years and they state not covered when clearly shows a breakdown of what is covered. Do not waste your money and more importantly -DO NOT DEPEND ON THIS COMPANY IF YOUR PET NEEDS CARE--- EVER.

My cat had cancer and eventually had to be euthanized. The insurance claimed it was "elective" and wouldn't pay despite medical records, ultrasounds, and biopsies saying otherwise. It wasn't elective for my cat to die you POS company.

This company bought the Found Pets company which is who I had my microchips through. Now I'm forced to use the 24PetWatch and it doesn't allow me to sign in with my other account like it says it will, so I create a new account through them and it only allows me to add my 1 dogs and tells me my other 2 are already registered.... I've sent 3 emails now to have this fixed. Been over a week and NO response. I tried to call and couldn't get anyone to answer.... This is ridiculous. This is a vital part of caring for my dogs and they purchased the original company I had which worked great, now I cannot update information for my dogs because 24PetWatch won't even help me. I got my dogs Microchipped for a reason and this company made 2 of my dogs' Microchips useless.

I adopted a dog from the local animal control and was given the microchip for my vet to implant which was done. I just tried logging in to make sure my contact information was correct and to update his name but was unable to. The man who answered the phone was rude and argumentative. He seemed to have an issue with me wanting to log into my account myself to updated my contact information and dog's name. Then he told me the microchip would cost me money and when I tried questioning that he had an attitude; I assumed the microchip was part of the adoption fee. The conversation was cut short when we somehow lost connection or he disconnected the call. Awful customer service and I would never recommend them or give them any money.

I have contacted customer service multiple times and cannot get anyone to respond to me. Awful CS. My dog passed late February and I would like to get reimbursed for the months I was charged but I can't get ahold of anyone. Also not that great a coverage for how much you pay. Go with anyone else. I only signed up because it was convenient at the time. Never again. Submitting claims can be annoying and if you don't submit all the right things the first time, you have to go through an entirely different and worse process.

I adopted a dog in 2019. Paid in almost $2500 for the insurance which does not cover any of his checkups or shots. When it came time to say goodbye, they decided to pay $137 of the maximum coverage of $200. The reason they gave is the vet's exam is not related to the euthanasia nor did they consider the sedative used. No vet is going to perform a euthanasia without examining the animal first nor perform a euthanasia on an animal that is not sedated.

We have two dogs, and both had acl problems that needed repairs when they were less than a year. Fast forward to the age of 3 when we decided we needed pet ins because we have 2 dogs that visited the vet on and off for various reasons. The last 2 visits was for 1 pup for diarrhea and the other pup for inappetence. The ins company denied both claims because they deemed that it was related to their pre existing acl repairs. They took our money knowing they were going to continuously deny our claims due to pre existing conditions. Please do not get this ins...they are thieves.

I have had this pet insurance since my lab was approximately 2. I have submitted 1 or 2 claims in the 11 years since but felt I needed to maintain the insurance even though it was expensive “just in case”. With great sadness we euthanized our guy in September 2022. I submitted two claims. One for the day before his death and another for the euthanasia and cremation which cost us approximately $475. After A LOT of time on the phone with claims department and my claim being closed, opened, and various other disorganization I have been informed the max they will pay for euthanasia and cremation together is only $200. Considering my monthly premium was over $100 I am left with wondering why I wasted my money on insurance. Go somewhere else. This insurance is not insurance at all. Fortunately, it’s just money- I’d rather have my dog back. Their claim process is awful. They deserve no stars.