Alder Security Reviews

Today, I attempted to cancel. The customer service representative asked the reason why I was canceling and I explained that I could not use the security system anymore due to it being out of date. I am unable to update the software. I do not want to pay for something I don't use anymore. He asked me if I ended up going with another company and to identify what company I went with. I declined to answer and requested to cancel. I was on hold for 30 minutes. I finally hung up. I've attempted before to cancel services but unfortunately, the department that handles cancelations was not open the day I called. I can't get a hold of anyone. I've already filed a bad review on BBB and a dispute with my bank. This company SUCKS. DON'T WASTE YOUR TIME or MONEY on this company for a home security system. You're better off going with another home security provider. I wasted over $2,000 over a 3-year $40 monthly term on this stupid piece of junk.

I contacted them in March about my panel having no communication. They said a tech would be out to service it, It’s October and still no tech and no communication so I told them I was no longer interested in Alder and asked what I need to do to end service, she said I’ve been a customer since 2018 but being that a tech came out in January to install a new panel which haven’t worked since February, my contract was renewed.. it’s just hard getting rid of them.. and I’m fed up with paying this bill. I Do not recommend them to anyone when they ask about my alarm system.. Try another one..

In August I was promised a replacement outdoor camera. I also requested a doorbell camera of which I’m paying for but do not have. I call at least twice a month and nothing! I was told last week a tech would call and hand me equipment. Well I called this morning, a tech can come in January!! I don’t think so! Also, in August I was convinced to extend my contract. To say fed up is an understatement.

My equipment failed two months after being installed, and I was already in a five-year contract. The equipment has not worked over the last two years and I’m still getting billed for it and now they have up my monthly fee and will not come out and fix the equipment. This company is a scam.

First off salemman advised we could cancel at any time. But failed to tell us the cost of cancellation. Then when I moved they wanted me to sign a new five year contract and for me to unscrew the equipment and take to the new home. Originally placed a new order in for service and I attempted to cancel within two hours after I read contract. They attempted to keep me in this contract. I ended up speaking to 4 agents and two supervisors. Long story short I am still paying for a system I don't have. Learning experience read every contract every line before making a decision to purchase. I will never deal with Alder again.

Our original equipment didn’t work for an\over a year. My husband got talked into putting in cameras and updating the equipment. The equipment was never installed. However, Alder kept billing us for something we didn’t have. Not only did we not receive the new equipment but the old equipment didn’t work. We had automatic payments being paid by our American Express. Their attorney took care of the account and said we no longer had to make payments. One year later I noticed they started billing our Amex again. Amex took the charges off. Now I’m being harassed again by phone to pay for equipment and a service I am not getting. My husband has since passed away. I will not pay for something I never received.

This company trapped us in a 5 year contract and when it was finally over and we started the cancellation process they made us jump through hoops to cancel. What’s worse is that they’re still charging us 2 months later and REFUSE to give us a refund of our money when we DIDN’T HAVE SERVICE!!! I’ve never been more furious with a company in my life than I am at Alder Security!

This is one of the worst Home Security Systems I’ve ever had. Stay away for them, if they knock on your door play gone. If took them three months to fix my cameras only for them to go back out two months later.

DO not buy from Alder Security. I was given incorrect info when I signed up and told there was no contract involved. However, now that I want to cancel they want to play games. In my opinion this company is technically challenged. Unlike other companies they cannot troubleshoot and reset your system over the phone. When trying to cancel I was transferred several times before one of their CSRs reluctantly stated they would e-mail me a copy so called contract. They don't deserve a star, but I had to give one. I would rather give them a -10 rating. They trap people into their company but then won't let you leave peacefully. This is not a friendly company. Save your money and avoid headaches.

Need an Alarm System for your residence? STAY AWAY FROM ALDER! Worst alarm company ever! Alder has not been able to monitor my alarm for over six months. So if I have a break in or fire while I’m not home nobody is notified, police, fire or me. I have called them on numerous occasions to have a technician come out and reprogram/ fix my system, their answer has been that they have no technicians available in this area but they will have someone out in about a month.