All Coast Moving Group Reviews

1. All Coast Moving Group is a broker. It partners with moving companies across the country to s

2. My daughter basically had to move a bedroom consisting of a dresser, bed frame and mattress, 2 nightstands, desk and computer and 15 boxes of clothes and stuff. We were told right away that met the low square footage “with margin”. The bid was approximately $1800.

3. When the movers Hermes Moving and Storage Company arrived not only were we oversized but we were oversized to the tune of $1000.00. We argued that it could not be true and definitely not to the tune of the $1000 but that’s when they have you. You put down a deposit and the only option is to leave stuff behind. Lesson #2: All Coast Moving Group will lowball their bid, get your money, and then you’ll be stuck dealing with “changes” along the way.

4. We asked when the delivery would be and we were told October 14. So, my wife and I took that week off to drive up to Richmond to help daughter unpack and get settled. We were told several times by the lady at the Boca Raton office it would be Oct 14 with no caveats. Well, she lied. The date moved to 17th, then to 26th.

Long after we had to leave to go back to work. We called to discuss why the date changed and she said if we read the contract, you would know they have 20 some days to deliver. I said but you said the 14 with no mention of the nearly month grace period. She said I should have read contract. I also shouldn’t have believed what she told me when I asked her several times. Lesson #3: All Coast Moving Group is deceptive about when you’ll get you stuff until of course they get the down payment and then they say “well you should have read contract”. Translation: We will lie to you continually so better read contract. They lady at Boca Raton was deceptive in almost everything she told us and then just said well you should have read contract. She is right about that, and she should be in prison.

5. Hermes Moving and Storage Company, which is a contractor they use, gets terrible ratings. We had him change the arrival date several times because “he overslept”. They sent one mover (not even sure OSHA would approve one guy moving dresser up flights of stairs) and again we were surcharged not based on what was told to us by All Coast Moving Group but by Hermes having their own rules. He broke an overhead light moving a mattress that should have been lifted by two people. Total cost of move over $4000. The mover even asked my daughter to go back in 50 ft truck and see if she could find her things. Not! Lesson #4: All Coast Moving Group has subpar contractors and doesn’t really care who they pick to move your stuff. They lowball then gouge you all the way to destination. I would not trust them to move air five feet.

They have held my items hostage for about a month now and are trying to charge me another $1100 more, after leaving half of my items, what a joke. I refused to pay anything more and now they are going to continue to hold my items hostage and charge storage fees. I am turning them into the Better Business Bureau and Lawyering up. I wish I would have known how shady this company was in advance. I am sure the reviews on their site are not from real customers as I have since found many of the same complaints about how shady this company does business. They are a bunch of thieves and the guy who picked my stuff up looked like he was on drugs. Run. Run away from this company and don’t look back.

The actual move was not even close to what Alexis sold us on. The movers added on services that were required, but not part of the original bid and cost significant money. The movers claimed that our 1000 cubic feet of goods took up 1900 cubic feet on a truck that we found out later only held 1700 cubic feet of cargo. Per the semi at delivery and supported by the detailed move inventory, we only used 1000 cubic feet of space. Unfortunately, we had already signed a revised Bill of Lading for the 1900 cubic feet after our goods were loaded onto the truck and we were required to pay it to get our goods back. Our belongings were not sent immediately on their way, but went to a warehouse where they were manhandled, then put into storage before eventually being moved to our final destination.

Our belongings were damaged - every box marked 'fragile" was crushed; pictures were knocked out of their frames; and other items were missing. Alexis was nowhere to be found when the issues arose. She ignored our calls and emails for help. Don’t think – it can’t happen to you, that you know how to avoid the pitfalls. That’s what we thought and it happened to us and we are paying for it every day.