All Country Van Lines Reviews
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About All Country Van Lines
All Country Van Lines is a moving broker that coordinates local and long-distance moving services for individuals, families and commercial clients. It also has climate-controlled storage units to help keep your belongings safe and secure. All Country Van Lines Is based in Boca Raton, Florida.
Pros & Cons
Pros
- Trained, experienced staff
- Free quotes online
- Full-service moving packages
Cons
- Limited information on website
- No pricing information before quote
Bottom Line
All Country Van Lines is a Florida-based company that offers local and long-distance moving services. It uses experienced, trained movers to ensure moves go smoothly. In addition, the company has climate-controlled storage.
What is All Country Van Lines?
All Country Van Lines is a moving broker located in Pompano Beach, Florida. As a broker, it hires carriers to move belongings. The company helps coordinate local and long-distance moves. Commercial relocations are also offered. All Country Van Lines also offers climate-controlled storage facilities to help keep your belongings safe. Moving consultants are trained with the goal of making each move go smoothly.
All Country Van Lines services
All Country Van Lines offers three primary services to help you move:
- Local moves: The company offers local moves for residents and commercial clients. Contact the company for its most up-to-date service area.
- Long-distance moves: If you’re moving farther away, this company can help you plan, prepare for and execute the move. Once the move is underway, regular updates let you know where your belongings are and when they’ll arrive.
- Storage solutions: All Country Van Lines has climate-controlled storage facilities available.
All Country Van Lines costs
All Country Van Lines doesn’t publish moving costs on its website. Instead, you can fill out an online form to request a free quote. A moving consultant then reviews your information and prepares a quote.
The amount you pay is based on the services you request, the size of your home and how far you’re moving. Residential customers are given a binding estimate to ensure there won’t be extra fees when moving day comes around.
All Country Van Lines FAQ
Where is All Country Van Lines located?
All Country Van Lines is located in Pompano Beach, Florida.
Where is All Country Van Lines available?
This company offers both local and long-distance moves. For current service areas, we recommend contacting the company directly.
Is All Country Van Lines licensed and insured?
All Country Van Lines is licensed with the Department of Transportation at the time of publishing. It displays its DOT and MC Docket numbers at the bottom of its website. Using these numbers, you can check its registration status and insurance information on the Federal Motor Carrier Safety Administration (FMCSA) website.
Is All Country Van Lines a broker or carrier?
All Country Van Lines is a broker.
How do I book a move with All Country Van Lines?
The process of booking a move with All Country Van Lines begins with filling out a form online. You’ll need to provide some basic information about yourself, the ZIP code where you currently live, the ZIP code for where you’ll be moving to and the size of your house.
You’re also required to provide contact information so someone from the company can get in touch with a free quote.
Is All Country Van Lines legit?
All Country Van Lines is a moving broker that’s licensed at the time of publication. It provides residential and commercial moving services for local and long-distance moves. Customers can get a free quote and binding estimate by filling out a form online. Be sure to compare the quote with estimates or quotes from other moving companies — and read reviews and assess your comfort level with the mover — before making a decision.
All Country Van Lines Reviews
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Reviewed June 16, 2023
The driver said he could not get his van into my development. I had him talk with my brother and my brother told him there was no way he could not get the van into my development. My brother went in his truck to lead the gentleman to the correct address with absolutely no problems. But the driver wanted $650 from me to have to hire a smaller vehicle. I'm very upset about it and I reported this to All Country Van Lines. Also, I'm seeing three items, which I have not reported to them yet because they told me to wait until I completely unpacked before I submitted the form for the missing items. If I am going to use All Country again, they should guarantee that they would not use the same company that they used to move my stuff. But my interactions with the All Country Van Lines representatives were excellent. They were very friendly and helpful.
Thank you so much for your review Nancy, We appreciate your feedback regarding the movers and our company we take all customers feedback into consideration. We do sincerely apologize that you did not have the same experience you had with our team here in All Country Van Lines, As we thrive to make sure all of our clients are happy with their move from booking to delivery. We know how moving can be very stressful. We have notified our dispatch team regarding this information you have brought to our attention.
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Reviewed June 15, 2023
My initial impression of the representative with whom I spoke was positive. Setting up the move was good. I walked around my condo from room to room and responded to the representative as far as everything that was in the room. I described every piece of furniture room by room to the representative. The crew that came was very professional. They walked through the rooms and took a look at what it was that they were going to move. They said that they thought that the quote was close but it would depend on once everything was packed up and loaded on the truck whether or not there would be any difference. When everything was packed and loaded on the truck there was a couple $100 difference.
I was contacted by the driver and they moved the date on me by a day at the last second, but it still worked out okay. I was moving across multiple states. They had me read through the list of inventory of everything, sign and agree. They explained that at the drop-off end, it would be a different crew, and that they would have to look and see if there was more than 100 feet between me or the truck and where they were delivering, there was gonna be an additional charge. As when they packed and loaded up the truck, they took a couple pictures of things that had little scrapes or any issues so that I knew that that was pre-existing the move. They had me confirm the earliest delivery date, the inventory, and what would happen on the drop-off.
However, I got contacted by a different driver telling me that he was ready to come and pick up my stuff after the first driver had already loaded a good chunk of it on the truck. It made me very concerned 'cause I didn't know if I was becoming victim of a scam. I reached back out to All Country to say, “Which one of these drivers is my actual driver? The first one has a bunch of my stuff already on a truck.” They were able to remedy it and clarify that indeed the first driver was a real driver and had my stuff. I got a text from the second driver saying that there was a mistake and that it was remedied, and he would not be working with me.
They contacted me ahead of time and asked if they could deliver early. I had to say no because I moved into an apartment building, and I had the elevator reserved. We agreed that the earliest date that I had given would be the actual date of delivery. The delivery window date was three days. They moved it to the last day so I had to change my elevator schedule. They showed up at 8:00 AM that day. There were two of them, whereas there had been four at the packing end. It took the whole day for them to deliver. The two people that were here were again very professional and did a great job. They moved everything in and unpacked it 'cause I had paid for the full unpacking as well. Everything arrived in good condition.
Thank you so much for your review Michael, We strive in making our customers happy and providing them with excellent service. We are happy to hear our customer service department was able to assist in the clarifications of the movers for your move.
Reviewed Jan. 1, 2023
I spoke with Mike and Dave, who were both nice. Mike helped me out because I told him I couldn't afford what the people were asking, because we just got beat by some other moving company. So he put me on hold and spoke to someone and came back and gave me a price. Even if it went up a little bit, it was good. But I had no idea it was going to go up $9,000 more and I had to end up spending $15,000.
The guy claims that we have so much stuff. We live in a 1,000-foot house. It's a small house and we got rid of most of our furniture. We had mainly clothes. My husband got off the phone with this guy and on Friday, when he called after our call to report him, he tried to tell me I had 200 boxes, which I didn't. After my husband and I sat here and we looked over the list of stuff, there were stuff there that we didn't even have that he charged us for. But he's argumentative, and I know we're not gonna get our money back. We were screwed. I talked to a young lady and she was telling me the same thing the guy told me. She said what he said. I know what he's gonna say because he's gonna lie. All Country just books people out and I don't have any problems with them at all. They were good but whoever they referred me to, they were not good at all. People should be careful who All Country refers you to.
We apologize Mrs. Dana for any frustration and confusion that occurred on your move with the Inventory. We work with reputable carriers and have broker carrier agreements. We received the information from the carrier on-site and they advised that there was more boxes and items than what we quoted. The movers do a visual walk through of the residence on-site, comparing and contrasting the original estimate given to the client vs. what the client has on-site. The carrier then does an on site written estimate and goes over the inventory with the customer again so everyone is aware of any changes from the original estimate. The customer then signs the revised estimate and agree's to the charges before the carrier loads anything and performs the move. The carrier has been in constant communication with Mrs. Dana and explained why there was additional charges on the day of her move. All Country Van Lines will address this matter again with the carrier that relocated the items and see if further assistance can be provided to the client.
Reviewed Dec. 17, 2022
I liked All Country’s customer service. Moving is stressful and never goes according to plan by any means. I was aware of that. But as far as responsiveness goes and handling everything super quickly, that was my main decision. I work during the day, don't often have a lot of time, so I have to call my coordinator after hours and they answered. Customer service would call me after hours to give me updates and worked with my schedule. I enjoyed my crew. My husband was already working and I was there alone. So of course, there's always an intimidation factor. “Oh, my God. I'm gonna have a crew full of men at my house. My husband's not here.” But they were incredible. All Country is a great company.
Thank you so much for the positive feedback and we are happy to hear that the move went well. We do our best to give a good experience when using our service and we wish you all the best at the new home. If you need a moving company in the future feel free to contact us anytime.
Reviewed Nov. 23, 2022
I was honest with what I had and they walked me through the steps. I sent them a video to show them everything. I thought it was gonna be a stressful process, but it ended up not being that bad. I was very much taken care of. They were very professional and they seemed like they were moving it as if my stuff was their own stuff. I definitely would use them again and refer them to any of my friends that were moving the way I was.
Thank you for the positive feedback and it was a pleasure handling your move for you. We do our absolute best to take as much stress out of the moving process and it's nice to see that we were successful in doing so. If you need a mover in the future you can always give us a call, take care.
Reviewed Oct. 19, 2023
They surprised me with their help. They put together all my new furniture, following the instructions carefully. They made sure every piece was strong and safe. Their assistance saved me a lot of time and frustration.
Reviewed Oct. 16, 2023
They even wrapped my fragile items with bubble wrap. Plus, my cribs were also easily dismantled and boxed up into custom-made crates. Professional, helpful, and polite. I am a satisfied customer now. Brilliant, reliable, and friendly.
Reviewed Oct. 12, 2023
All Country Van Lines was good. We were moving from one place to the other, and it went well. Everything went smoothly.
Reviewed Oct. 10, 2023
These guys are unquestionably superb at what they do! My washing machine and refrigerator arrived intact. The movers even reinstalled them for me at my new flat! It wasn’t necessary however, they still went out of their way to facilitate me. Simply amazing!
Thank you Johnathon for letting us handle your move. I'am always happy to see that our clients appreciate the service we provide. If you happen to need us again or know someone looking for a mover please give us a call. It was a pleasure speaking to you, enjoy the new place!!
Reviewed Sept. 27, 2023
Please do yourself a favor and choose a different company. They missed multiple pick-up dates, had awful customer service, and blatantly lied about pickup times. They will say whatever they need to get you to book with them, and then once you do, they disappear and fall off the map. No updates, late pick-ups, and total missed days for pick-up, and then no one in customer service will move your complaint forward. Choose any other moving broker.
We are sorry that you feel this way about your move Mr.Austin. However you were picked up within the window that you agreed to on the estimate and signed for. The pickup window was for September 25th-26th between 2-4pm. Unfortunately the carrier was running a little behind schedule and arrived at 7:30 pm on the 26th.
When you called customer service and asked for an update our dispatcher contacted the carrier and relayed this information to you so you were informed. We made sure to give you updates every step of the way.
Furthermore, when you called the following day to submit a complaint about the delayed pickup our customer service department was assisting you and left a note for one of the managers to call you back. We also mentioned to you that the carrier was willing to compensate you for the inconvenience. However you refused to let our company remedy the situation. Your complaint was noted in our system, was brought to management that reviewed everything, and was being handled in a timely fashion while staying in communication with you.
We understand that the movers being late caused an inconvenience and we apologize.
All Country Van Lines Company Information
- Company Name:
- All Country Van Lines
- Website:
- allcountryvanlines.com