Allegiance Moving and Storage Reviews

So, if they actually show up tomorrow, I will repost a follow up review. I predict they will get here with a higher than quoted price and unable to tell me a delivery date. If you choose not to accept this, you lose the deposit (over $1200 in my case). I have a feeling most is this “company’s” revenue comes precisely from that very scenario. I have moved many times and this has already been the worst experience I have ever had…. And they haven’t even picked up my items yet.

They will force you to quickly sign the document - that is a sign to RUN. Never feel forced to sign anything. The guys showed up at our house and demanded 2x the estimate and broke items right in front of us. No care as well for their shoes or cleanliness (I cleaned up after them!). You have to stay on top of these guys and their 'customer service center' (they do not want to be bothered and complained. They shouldn't stay after 5pm to answer your questions and they would claim they did their job).

Upon delivery (they changed from 14 days to 21 last min on the contract), there was clear damage (holes to furniture and of course all of our better furniture received the most damage). The claims process is even worse and note that if your BOL and Inventory list does not exactly match the claim then everything you lost, left behind, or got damaged will not be considered. We took pictures of EVERYTHING as well. We feel totally had and wonder why it is with all these complaints that nothing at all is done. The owners and their staff probably sit out on a boat somewhere in FL laughing at all the people who lost their money and valuable possessions using their company. They do not care so buyer beware. The physical movers use names of reputable companies who also are receiving complaints about moves they never made. If you read this and still use them...well...don't say that 70+ people who spent time writing their unfortunately passionate reviews did not warn you...

When I paid my $800 down payment the same guy told me within a week someone should be giving me a call to verify pick up and drop off locations. Two weeks later with no call I decided to call them and give them this information, forgiving them as summer months are the busiest with moves. By the end of September I got another call from them, confirming the move dates, and they told me a week before the move I should be receiving a call from Dispatch to confirm what day they will arrive and at what time. That whole week before the move I did not receive a single call. I was glued to my phone during the weekend waiting for a call, which also soured the mood a bit as I was trying to enjoy a trip to the Anime Banzai. Monday, October 17th, day 1 I gave for pickup I had still not heard anything from Dispatch.

I called Allegiance Moving and Storage again to get a status on the movers. The lady told me it had been set for the next day. October 18th came and went with no word again, so again I called just an hour before they closed and asked again for an update. The same woman then stated the moving truck had broken down and I will have to wait for another to be available. I had to be on the road on the 19th by the latest since I was driving from Utah to New York and needed to get there by that Saturday. I explained this to her and she was kind enough to offer a full refund, however we then found a solution by putting my mother's name on the contract so she will be there when the movers are ready to pickup.

Friday, October 21st arrives and I finally got a call from Dispatch, they said they would be there to pick up my stuff that Saturday morning, and will call an hour in advance to let me know they're an hour away. The only call I got that Saturday morning was they had already arrived, so I had to quickly call my mother to let her know. My items were then picked up with no word on when they will be delivered to my destination in New York.

It was nearing December by the time I decided to call the moving company to check status on my items. However, I kept reaching voicemails. Dispatch then finally called me and let me know that my items will be delivered the next day. They called me again when they were an hour away and my items then finally arrived that same day, except for one large gray 50 gallon tote. When I received my exercise bike it had a large crack on the computer and the heart monitor just under that has a large crack where it's almost broken off. One of my other tote's lid was completely smashed and broken, they had to use a lot of tape to keep it closed. My wooden end table has a crack on the side to where it looks like something impacted it and took a chunk out of it.

Fortunately, pickup and drop off did not come with any extra costs and I paid exactly what I was quoted for. The movers had me sign a piece of paper that I guess states that items were delivered, the man had me write what was still missing which I clearly wrote out "Large Gray 50 Gallon Tote". It's now August of 2023 and I have never heard anything or have ever seen that tote show up to my new place. By the looks of it though, it was a tote full of either clothes or stuffed animals, as the more important items were in the ones that did arrive.

In the end, I can't give this company anything better than 1 star. I guess they deserve it as they did offer me a full refund and I paid what I was quoted. I wish they were more honest about being a broker, not the moving company itself. They also need to make sure who they hire is competent and not rushing, losing or breaking items. The truck they had my items in was stuffed full and chaotically with other people's items, all that cramming is the reason why things end up being broken when they're delivered.

The company they hired to move my items goes by the name of ABC Moving. I'm not sure if they're the ones who still have my missing tote, they're the ones I called to get status on my items when they were picked up and in transit. The companies Allegiance hires need to be more responsible and call customers back who have been waiting for items for months. I'll be using U-Hauls next time. I suggest you do the same if you do not want your items to be misplaced or damaged.

Movers showed up Sunday and eyeballed my items to fill 1400 cu sqft of space, so the the price changed to $5200. However, the building supervisor said they couldn't move that day, like I had tried to explain. I had to call customer service to get a different day. On the actual moving day, the movers informed me that my items were actually 1000 cubic sqft, and the real price was $6195. I had no choice but to complete the deal or lose $1500 deposit. Customer service sided with the movers every time there was an issue, regardless of the issue.

The movers left their packing material trash, and the last items to be moved were window ac units. They leaked all over the apartment, hallway, elevator, and basement. Allegiance said "That's the least of your worries." The movers never came back to clean up after, they just left. AND, didn't even let me get a picture of the truck/space used. Allegiance backed up the broker when they did a bad job.

I'm currently trying to set a delivery date and the movers are asking for the concession of me to be available any time they arrive because they can't guarantee a delivery date but expect me to guarantee a date to be available or else I'll be charged delivery, storage, and moving fees. The most frustrating thing is Allegiance has done nothing for me after the initial quote and booking the movers. Nothing but false promises and bad information. There is NO reason to use this company and I should have just dealt directly with a moving company. Allegiance is a scam.