Ally Bank Reviews

I deposited a real check into my account that cleared on 10-10-23. On 10-12-23, the check was returned and left me overdrawn by $106.68. I contacted Ally’s customer service by email and I was told the check was returned due to Refer to Maker. On 10-13-23, I received an email saying I was overdrawn and to make a deposit to get my balance to 0. A few hours later on that same day, I received another email from Ally saying that suspicious activity was detected and were restricting access to my account. So I was not able to log into my account or deposit any money into my account. The email about the suspicious activity told me to call their fraud department. I did and Ally asked me some questions and said that they were doing an investigation and that the investigator would get back to me. I said I would be depositing money to get my balance up, but the lady said not to worry about that while the investigation was going on.

I tried to distribute an IRA I had with Ally Bank. "Customer" service non-existent. They kept sending me the wrong forms or falsely telling me that I returned blank forms. Still cannot get my IRA distributed.

I did a auto loan modification with a live agent and was told multiple times by multiple people about how I would receive the loan modification. Email, no Email, postal service, both, one or the other, DocuSign, etc. I was also told by 3 different agents about how long it would take to receive the modification. Anywhere from a couple of hours to 48hrs. The last agent I talked to was constantly contradicting her self and kept talking over me when I tried to explain the situation. They also would not give me the extension of the original agent I talked to or transfer me to her. In the end nothing was resolved. So I told them I would just make the scheduled agreed upon payments and wait for the modification in my email or postal service.

This bank is a joke, they will only a third-party check only if they can increase the price for a payoff by 5k. I have leasing vehicles for the last 20 years and this by far the worst financial company I have dealt with. Do not use this bank, they will screw you and tell you that’s their policy.

I am the executor of an estate account. Ally was notified of the decedent's passing, and then supplied with all require court documents to move the assets to release the account into the estate. Over 2 1/2 months from first notice, Ally can only say that they are "researching the account". All other banks I have dealt with long since resolved the estate accounts. Ally's phone representative was rude, refused to give details, did not resolve or provide any information, and ultimately hung up on me when I asked for him to note the account records to reflect my contact with him. I have been promised escalation and return of calls on several occasions, with no return calls, and no records of the first calls.

Their customer service is the worst. I have called 10+ times in two days to get absolutely nowhere. EVERY CALL WAS DROPPED OR DISCONNECTED. Only one rep even thought to ask to call me back. No one was able to help. ALL I GOT WAS REROUTED AND HUNG UP ON. Then next day, a rep leaves a voicemail with their number and extension and I get hung up on, AGAIN, in the middle of him asking me questions. NO CALL back. I call him back twice and he refuses to answer. The person that finally was able to help, had me on speaker phone, I could only understand half of what was said to me. ABSOLUTELY RIDICULOUS SET UP AND NEXT TO NOTHING FOR TRAINING FOR THEIR CUSTOMER SERVICE REPS.

Ever since they acquired Ollo Card Services, my credit card’s APR increased to 30.24%! It is by far the credit card with the highest interest rate. When I emailed their executive team, I received a scripted reply that my interest rate is influenced by the Prime Rate. Funny. None of the other credit cards have increased significantly like Ally Bank’s. Ollo Card Services kept my interest rate at 27.5-28%. Ally Bank recently increased my credit limit however, I will only use it for an emergency.

I have banked at many institutions in the past 30 years and this is easily the worst experience I have ever had (and I've had some poor experiences). Two days after I opened my account, they locked my account right after I got paid and told me there was "suspicious behavior". The only thing they would tell me is that I logged in too many times (not sure how many is too many on an online only account) and tried to transfer my money. I only opened the account because my new employer pays me using Zelle and my primary bank doesn't work with Zelle. After almost two weeks, they told me (I had to call them) they were closing my account but refused to tell me what I did or why they made that decision. Do NOT bank with Ally unless you're prepared to lose access to any funds there. As you can see with from reviews here, this is normal behavior for this bank and you don't have to do anything suspicious for them to shut down your account.

I tried to link my CashApp to this account but CashApp wouldn't verify my account with them so I sent Ally the bank statements and they still closed my account... The fraud investigator never reached out to me to get a understanding and when I was told initially about this the woman who did reach out to me was so rude and nasty with me!!! I just talked to a guy in the fraud department for a update but he was dry and rude as well... I'd advise you to make sure you select the survey cause when you opt out of it the CSR have the tendency of being rude!!! I'd never recommend this bank if you are looking for a easy and smooth banking experience and to build a trusting relationship with them!! The people in the fraud department need to all be retrained on customer interactions!!! If you're considering this bank, run!! You'd be better off going through a credit union!!!

If you get a car loan from Ally Bank, RUN & request a different lender if through a dealer. Dealers must make hefty commissions from Ally because they seem to be a popular auto loan holder. I don't even believe this company is a real bank. They can not be reached by phone at all. When you call the bank and they find out you're inquiring about your car loan they tell you they can't help you and you have to go to the auto website. By the way, the auto website is different from the main bank website.