AHW Home Warranty Reviews

I put a claim in and during the process, the company contact number is no longer in service. I am not able to speak to anyone about my claim. I was also charged a service fee and repairs have not been completed.

Amazon Home Warranty is the worst. Not even affiliated with AMAZON, as told to me by a representative on 09/26/2023. They hardly cover anything, do not have contracted service vendors in my area, and their computer system has been down for days, thus they cannot process any claims...and they don't seem to care. SAVE YOUR MONEY AND DO NOT PURCHASE A PLAN FROM THIS SHAM COMPANY.

I have had AHWP/AHW/Amazon home warranty since 2020. It has been a joke. My microwave broke after paying the deductible three months past and they wrote me a check for 250 because it was gonna cost him more. My dryer broke same thing in May 2023. My dishwasher broke same thing, but this time they have failed to issuing me a check they have strung me along day after day for almost 3 months now telling me their billing department was experiencing issues or they are working on it or the checks in the mail. They are fraud. They’re a joke. When you call their overseas customer service department nobody knows how to do anything. They’re unprofessional. They will argue with you. They are rude and dismissive. Avoid them at all cost

I filed a claim about my washing machine. The repair man they sent left me a list of parts that need to be replace, but the claims adjuster said that they had proof that I was overloading the machine, and they denied the claim. I asked to speak to a supervisor, they would not allow me to. This is the second time I have had a claim denied by these people.

They sent out a contractor, R-Max Mechanical, that lied to us about the claim process. We were unable to be reimbursed for our claim. Their customer service is awful. Most of the time no one answers the phone. Would not let me speak to a supervisor, won't do anything about the unscrupulous contractors they have and their billing department won't pick up so I can make sure they don't auto renew me. Nightmare all around. Do not use them.

I have had this home warranty service for 32 0f my 36 month contract and never needed any service until now. My GE oven broiler did not work so I reported it to AHW after a 32 minute hold. They sent a repairman out, who took my $60 and he told me it needed a new control board. 4 days later, I called and after a 36 minute hold, I talked with someone from the Philippines who hardy spoke English. Best I could understand was my oven was not covered. 2 days later, I called back and was told to send a picture of my oven which I did. AHW's policy is to wait 24 to 48 hours after info is sent so I waited. When I called back, again to someone with broken English, I now needed to send them a picture of the data tag which I did. My last call hit the jackpot. I was told that my 21 year old was too old and not covered. GE has the parts for my oven. My Advice. Stay away from AHW. 8-9-23 TP.

This is a Fraud company. I had them for several years and only needed their services twice. Both times my claims were rejected. The second time, the technician they sent out said my HVAC had a blown capacitor. AHW said they don't cover that and denied the claim. I had another technician out on my own dime who fixed it in about 20 minutes and said the issue was unrelated. This all happened at the end of this July. I called a few days later after getting the write up from the second company to get a reimbursement.

Purchased a home warranty; no claims, no service. Canceled warranty July 14, 2023; according to contract I am entitled to pro-rated refund. Unable to make contact by phone, text or email! Terrible Customer Service.

The company decided to payoff instead of repairing my refrigerator. After four months and multiple calls, they finally informed me that the check has been issued and sent out. Never received the check. Multiple weekly calls afterwards went on deaf ears. Each time, they said they would escalate the issue to the company which issues their check. So, far there have been 5 escalations without any answer. They have advised me to wait and they do not have any idea what the next step is and how long it will be to resolve it. Their contract does not have any remedy for such situation and apparently they can walk away without taking any steps.

I contacted AHW representative after 1 hour on hold and then being switch several times. Finally the service request was taken. 3 days later a plumbing technician made a appointment, inspected the repair and called AHW for approval. He was on hold 1 hour for approval, they hang up on him. He repaired the item and that is why they turned the claim down. Their ploy is to delay, hang up and wait you out! It’s a sham and you’re better off putting money in a bank account.