America First Moving Reviews

But the crew that came out was three hours late. They called and said they were leaving a place in about half an hour and when I looked it up, it was about an hour away from where I was. I told them to just give me a heads-up when they were close. That way, I could make sure that my little dog and cat were away and put in the car. So, I sat there for hours and at 8:00 P.M., I called them to make sure they were still coming. They said they could still come if it was okay with me or they could come in the morning, but it would have to be super early. They said sorry and that they were stuck in traffic. It was a little weird but they got there at about 8:00 that night.

Other than that, when I was speaking with Gavin, he let me know that if I didn't want to package some things, they'd put the TV into a box or they'd do X, Y, and Z. He said it was all calculated in the estimate he was going to give me because I didn't have a whole lot of stuff. But I ended up packaging everything and the only thing that I needed help with was the bed frame where the T comes together. I needed an Allen wrench to loosen that and fold it up. When I told the movers about it, they were sad but they did it and they were polite.

In the end, all my stuff made it on time. My TV stand has a little crack in the top and they didn't put a mattress cover on my mattress, so my mattress has dust, spots, and dirt on it. When the movers came in, they told me they were going to cover everything. They wrapped the couch, the coffee table, and the TV stand. Then, they took one little moving blanket and put it over one side of the mattress, but they told me they were going to cover it with plastic to make sure. But then they just did the one little moving blanket over one corner. Also, it was in the contract that there was coverage up to a certain amount if anything was broken or not intact. But nobody really told me how to do that. It's not a big deal though. Stuff happens and I get it.

After they did that, I got the email quote. Once I saw it and I saw the price point, I said, "Okay, let me go ahead and do it." So, I went ahead and signed all the documents. Everything was via DocuSign. So once I signed the document, I pay my deposit, which was easy and convenient. And after I paid the deposit, I got a call from logistics where they were able to put me on the schedule sooner than we anticipated. And from there, everything started happening.

The movers were there the next day. They called me 45 minutes before they got there. It was raining that day. They were very mindful, 'cause in my apartment I had white carpet. They put on little booties. And they were careful with my items. I appreciated that. The management, the customer service, the rep that I dealt with, everyone was phenomenal. They were helpful. So, it made for a pleasant experience. If I ever have to move cross-country again, I'm going back to them.

In dealing with Jim, I discovered that he's a bodacious and skilled liar. He has zero identity with the truth. I shared with him the calculation of a quote from an associate transportation company after having received a ridiculously high bid from him. He tried to convince me that the price was for insurance, in spite of there being a breakdown of the charges in the ledger of the excerpt. What he didn't realize is that I am a retired government contracting officer representative, as well as having held positions as director of purchasing, asset management, alongside having a MBA in Corporate Banking and International Supply Chain Management.

Another means of deception is that this guy's actual name is Scott ** and not that of Jim **, as claimed. (He, inadvertently, sent me an email from his Gmail account is how I know this to be true.) After having been confronted, he disappeared and onto the next victim. If you were ever to encounter Jim, it is my opinion based on my personal experience that he has zero integrity, is as cunning as a fox, and lower than the belly of a snake. He's a liar, fast talker; shaker, hollow deal maker - be careful.

For the reasons mentioned above, I chose not to do business with them. There's a review by a gentleman from Michigan that speaks to the underlying problem with hidden fees. I would suggest that you read it in its entirety. People seldom get upset for no reason, but an assailant oftentimes re-victimize victims by obscuring the reality and substituting the facts with fiction. Keep in mind, one cannot be perpetrator and victim simultaneously; thus, America First Moving Services has chosen to perpetuate fraudulent practices onto its customers via unscrupulous means and practices, leaving only victims in its wake.

Do your homework, call carriers directly, and stop using outside brokers. You can shop for yourself. Insist on an on-site visit from the transportation company "BEFORE" signing a contract and ask for language that nullify any unilateral costs in addition to what is contracted and specified and/or adjustments to the agreement without mutual consent. On behalf of every consumer, I have filed complaints with the Texas Attorney General and the BBB. Unscrupulous businesses such as this must be identified, placed on notice, and held accountable by everyone because if you fail to do your part, you are a catalyst to every other unsuspecting victim that follows. Good Luck!

My elderly, disabled and recently widowed mother moved closer to me and my brother. She was moving 80 miles from one house to another. First time moving on her own and wanted to not inconvenience my brother and I so she found America’s 1st Moving. A gentleman came out and quoted her for a move. He stated that he was going to over estimate because he would rather her be owed money than her having to owe the company money. For 12 boxes (that she packed) 2-bedroom sets, an entry table, dining room hutch, dining room table (6 chairs) and a riding lawn mower (she paid upfront an extra $200 to move) she was quoted $3,220. She did not know this was high and signed the agreement. She paid $1300 for the deposit and agreed to pay $960 when they pick up her furniture and $960 when they delivered it.

Due to the short move and small number of items to be moved she was told the movers would be there between 8am-11am, pack up then drive to the new house and unload. Contract states they have 21 days to deliver. However, she was told during the estimate and from the office lady it would be one day - that is not the issue though.

The movers did not show until after 3pm. When they arrived, they did a walk through and went to their truck. They sat there for almost 1 hour. My mother went out and asked if everything was okay. She was told their boss was supposed to be calling her. The boss never did. She eventually called the company and spoke with a female. After back and forth the company said she had more to move and she owed them over $500 more dollars. If she did not pay they would not pick up her furniture and she would void contract, therefore she would not get her $1300 deposit back.

Back and forth they finally agreed to get her furniture without the extra charge. Movers started loading the truck. Come to find out - honest mistake…. She has 6 bookcases - only 2 were being moved. Movers assumed all 6 - so that explained the extra charge attempt. Once everything was loaded it was now dark outside. The company decided to send the movers to a hotel for the night and deliver furniture first thing in the morning.

My Mother drove 80 minutes to her new home for the evening and waited the next day. She called every hour for an update starting at 2pm. She was told by dispatch that the movers did not know when they would be there because dispatch sent them to another job. When they were done they would be at her house. Finally, the movers called at 4:30 pm and said they would be there between 5-7pm. Movers stated their truck broke down that morning and that is why they were not there in the morning, dispatch said they were on another job????

Movers arrived at her house around 8 pm and refused to unload the truck. Movers stated their boss told them not to unload the furniture until she paid them more money. The movers said she owed them another $575!!! When we pulled up the contract it showed where she paid $1300 deposit and owed $960 at pick up and $960 upon delivery. Where was the $575 from? No one could tell us. They just refused to unload the truck.

We ended up calling the police. The “boss” of the movers refused to call us - only email and text. He sent a copy of the contract showing an additional $575 being owed. This was not the original signed contract. This was a new never seen before contract that wasn’t signed. As we are showing the police officer the contracts and proof of payment the movers tried to leave. The police officer went outside and the movers were instructed to unload the truck or be charged with grand larceny. They agreed to take the $500 cash we offered, unload the truck and leave. They accepted and were advised if their boss told them to get more money he can take my mother to court and handle it in the morning.

The police remained while this happened. A police report was filed for our records. We got a paper copy of a handwritten receipt showing the money my mother paid and I recorded giving the movers the money and them counting it. I also recorded the verbal agreement of ALL the money they received from my mother. All in all, caused a lot of heartache and stress to a woman who just lost her husband, moving on her own and disabled. They also stole $500 from her. They tried to steal more. Please read all the comments on their review and ALL the Better Business Bureau complaints. The complaints are all very similar stories to my mom’s. They are scamming people and getting away with it.