American Dream Auto Protect Reviews

I signed up with American Dream Auto for coverage on my 2012 Mercedes Benz E350, sedan. The guy I talked to, Anthony, was very nice. We worked it all out on the phone and it was no high pressure. I got their platinum coverage, which is their best coverage. I filed a claim about a month ago and the process was seamless. I took the car to the dealer to find out what was wrong with it and they told me what was wrong with it. I told them I had the warranty then they called the warranty company late in the afternoon. American Dream responded the next morning and have the authorization to do the repairs. The dealer then did the repairs and so far, I haven't heard back from them.

The representatives were very professional and made sure that I understood exactly what the packages were and what they were offering. When I had questions, they were more than happy to ask. So, they were very customer-oriented and friendly. Compared to other vendors, American Dream had a fair price. I was getting quotes from about three different companies and it seemed like American Dream had the most coverage. I have a supercharger in my truck and American Dream is the only one that said it’s covered and it came back from their underwriters. They were nitpicky about what they wanted to touch on my truck because it's got a couple of custom parts. But when you look at what I got compared to what the board is putting out, they're identical. It seemed like they were up to cover quite a bit and made sure that they got all the information into my hands and that I had a card explaining the process.

I was looking for the best coverage at the best price, and I also was careful about the reviews that I was looking at. It seemed like folks were happy with American Dream, so I talked to them, we negotiated, and they gave me a better deal than what they advertised, so I went for it. The payment was tricky because they wanted a credit card and I try not to use credit cards. I had to break it up between two debit cards. So, that was a bit of a pain, but it worked out.

Today, February 16, 2023, I was researching extended auto protection coverage policies, according to Customer Affairs one of the companies listed was Car Shield. After signing up, I received the contracts. Once I reviewed the contracts, I immediately cancelled both contracts, the customer service experience was horrible, Ms. **, if that was her true name was extremely resistance and rude to me during the entire cancelation process. I had to repeat myself five separate times that I wanted to cancel both contract. After going back and forth, ** finally decided to cancel both contracts. What I experienced with Car Shield customer service was shocking and I made the right decision to cancel. Poor customer service, what's happens when you file a claim. According to the Better Business Bureau, Car Shield had a "F" rating and now I know why.

There are not a lot of companies that would insure an expensive car like a Bentley. I was running out of time. I put in Google, “Who would ensure an extended warranty on a Bentley," and American Dream Auto Protect came up first. They have nice presentations so I called and got the warranty. The bill comes a month later on my American Express card and it was the same date and the same amount of money, $3,600. I thought there must have been a mistake and they double charged by accident.

My rep Anthony M was great and knowledgeable. He let me know what was covered. I did my payments in 4 installments. I needed this added protection for my Mercedes s63. I feel that anything that is covered will be paid for with no problems. Give these guys a try.

Excellent offer and follow up after shopping around. Agent sent me the offer and stuck to it. The agent accommodated my needs as far as start up date and was prompt in submitting all the paperwork necessary. The car covered was a 2021 Pacifica 65000 miles. The agent was John. Thank you.

We had a slow start but Richard gave me a deal and he showed me the other reviews and their reviews and I was sold, thank you! I will definitely recommend my family and friends to America Dream. They're very affordable and very good to have on a emergency and a engine giving out or a transmission it will be at least 3/4/5k and labor.

My experience has been okay so far. They offered me a longer coverage with a better deal and it covers bumper-to-bumper for six years. I also have roadside assistance, tire coverage that will replace one tire per year for the full term of six years, and a key fob if I lose it at least twice. I've only had to file one claim and it wasn't a covered claim but the agent treated me right over it. But there was a little mix-up with one of the agents. I called in one evening on my claim and the woman told me that I just needed to fill it out online and turn it in. But the next day, when I went to do that and tried to get ahold of them to tell them that it was being shipped up there, the agent told me that I was not supposed to do that. I was supposed to do something else and they talked me through it and stood behind it. It's fairly decent coverage and I'd recommend it to other people.

Conversation was clean and direct. Made me feel good about the car protection program. well abreast of the warranty and how it works. Great customer service and excellent rates. Clear understanding on how to implement the process for the use of the auto repair. Mr. ** answered all of the question that I ask. This I found to be very impressive.