ARW Home Reviews

We like how fast the repair guys come about getting things fixed. They had to come out recently about our dryer, because the heating element went out. They said that they couldn't come for almost a week, but I asked them, "Please, if they could come before that," and they sent someone within two days. The repair people spoke to us about what the issue was, and we explained that it stopped getting hot, then they went in the basement. We didn't go with them, but we assumed they checked out what was going on, because they came up and told us then that they were able to fix it a bit that it would work for a day or two until the part we had to wait for came in. It worked until the part came in. Also, they informed us it could be a week to 10 days, and it was only 2 days later. I was very happy with that.

When there is an issue with one of my appliances, I can just call ARW and schedule an appointment for somebody to come out and look at it. And there's no additional cost out of my pocket. I have had issues in the past with people giving me misinformation, but once that was clarified, I've not had any issues with calling and submitting a claim or even following up on it. The contractors have been good. I’ve heard some horror stories of individuals who have used this company also and the contractors they have had the displeasure of working with. But in my own personal experience, the contractors seem to be knowledgeable of what the issues are.

I happen to suffer from PPMS, (Primary Progressive Multiple Sclerosis) and it creates what's known as MS brain fog, which means it is very hard for me to remember things. Anyway, I had a horrible experience with my last warranty company because they would withdrawal money from my account on the wrong date and they never once sent out a technician after I told them my refrigerator stopped working and that I was about to lose over $300 of food that I just bought. They didn't care. I lost all of the food that I just bought and had to go to a used appliance store to get another refrigerator. I lost almost $1,000 after the food and cost to replace my fridge. And when I decided to go with ARW, I told the agent to set my payments for the 3rd of each month but that must have been lost in translation because I received a text message that said I missed my payment date.

I was contacted by Jason ** who I had spoken with before at length for insurance that ARW offers. As before, Jason was expertise in conveying the insurance available and the reason why ARW was the insurance to have. I had already insured all my appliances and ac. I soon as I heard the value and pricing to insure the sewer and water lines from my property to the utilities end of the street; I was sold. I have used the ARW insurance because my dryer went out. I paid the 50 dollar fee and the repair man was there that afternoon. After having to wait just one day for parts; I was back drying clothes as if the machine was new.

Mr. ** in the Florida office was amazing! He was SO patient, informative, polite to the 9 for sure and just an overall pleasure to do business with. He DID NOT pressure me in any way to upgrade my services, but instead educated me on how upgrading would be a benefit to me. He took the necessary time (even though it was well over the 30 minute time limit the reps get; which I feel is EXTREMELY rude for a company to do) to make sure he answered all my question to where I understood. I absolutely enjoyed speaking with him and I told him talking with him helped me to not cancel my service with ARW.

After being with a previous home warranty company for over 15 years, I decided to try a highly rated one since the one I was with was going downhill. I researched and decided on ARW. Their sales Dept was superb and had me sold. I thought, I'd go with ARW even though they were expensive, 900.00 plus, but covered less. They promised great contractors. I called a couple of times and they said, that my service needs weren't covered. For instance major ice build up in the freezer. They assigned me to a contractor but when I looked up the contractor, they had the worse ratings, one star and horrible complaints. I specifically switched to ARW because they said they had great contractors.

The spokesperson spoke very fast and I couldn't hear him well but he had to slow down and I was able to get through it. Thanks! I was able to get an update on the cost for service charges now which was very helpful. He also gave me the new contact number.

I had almost given up on people, and their not good personality, but when Ronald called his personality was so great, until I really enjoyed paying my bill. Maybe I can be late next month and Ronald can give me a call. He is a great rep for your company. Mrs. Kassie ** 10/31/2023. No, received no incentive for this review, it's comes directly from the heart.

It took over 8 weeks after they kept messing up my claim. I had to get the BBB involved. Once I got the BBB involved they, it took them about 2 weeks to agree on a buyout. They agreed they would pay me out and told BBB this, however when I told them I was not satisfied with the amount and I would write a review on my experience, they retaliated against me and immediate follow that email they told me they are declining my claim. Looking to peruse legal. Filing a claim of theft of service and small claims court. STAY AWAY FROM ARW.

Joel was very pleasant and helpful. The overall experience was great. I will refer this company to all of my customers and my buyers and sellers. The company has been very helpful in the past with all of my claims. I have been very pleased. I will continue using the home warranty company.