America's 1st Choice Home Club Reviews
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- $32.08 to $55
- Monthly premium cost
- 49 states (not Hawaii)
- Availability
- Up to three years
- Labor guarantee
- $75, $100 or $125
- Service fee
About America's 1st Choice Home Club
America's 1st Choice Home Club provides home protection plans to homeowners looking to protect their wallets from unforeseen home upkeep and repair expenses. AFC Home Club has four plans to fit your budget and needs, a 24/7 claims center and a work guarantee covering parts and labor for the life of the plan.
Pros & Cons
Pros
- Three service call fee options
- Choose your own service technician
- Parts and labor covered for life of plan
Cons
- Not available in California, Florida, Hawaii and Washington
- $75 cancellation fee possible
Bottom Line
America’s 1st Choice Home Club offers four home warranty plans, extra coverage and multiple service fee options. Its standout features include letting you choose your own technician and a work guarantee that lasts for the life of your contract. Once you have a plan, AFC Home Club won’t increase your cost or service fee.
Featured Reviews
“The claim submission process was very smooth and easy. ... With AFC, I don't have to worry about my appliances because I know it's gonna be taken care of. I've told several peopl...
Read full review“I was comfortable with the people I spoke with at the time I called America's 1st Choice, and I felt like they have good customer service and they gave me a good price. As far as...
Read full reviewAmerica's 1st Choice Home Club coverage
America’s 1st Choice Home Club offers four coverage options:
- Systems Plan: This plan covers six key home systems, including heating and cooling, plumbing and electrical.
- Silver Plan: This plan covers nine common household kitchen and laundry appliances, as well as garage door openers.
- Gold Plan: This plan covers everything in the Systems Plan and the Silver Plan with the addition of ductwork.
- Platinum Plan: This plan covers everything in the Gold Plan with the addition of plumbing stoppages, built-in microwaves, faucets and ice makers, as well as attic, exhaust and ceiling fans.
America's 1st Choice Home Club cost
You can get a free, fast quote for an America’s 1st Choice Home Club plan online or by calling. On average, costs for America’s 1st Choice Home Club range from $32.08 per month to $55 per month, depending on the plan, the service fee you choose and the size of your home.
You can generally lower the cost of your monthly or annual plan by choosing a higher service fee amount. AFC Home Club’s three service fee amounts are $75, $100 and $125.
The following prices were quoted for a home in Houston, Texas, with a $75 service fee.
| Plan | Service call fee | Monthly cost |
|---|---|---|
| Systems Plan | $75 | $42.83 |
| Silver Plan | $75 | $35.33 |
| Gold Plan | $75 | $50.42 |
| Platinum Plan | $75 | $55.50 |
Discounts
AFC Home Club offers discounts for covering multiple properties and for choosing a three-year contract.
America's 1st Choice Home Club coverage exclusions
As is standard for most home warranties, America’s 1st Choice Home Club doesn’t cover known or unknown preexisting conditions, and it won’t cover any item that is still under warranty from the manufacturer. It also doesn’t cover malfunction due to any of the following:
- Rust or corrosion
- Mold or mildew
- Misuse or abuse
- Failure to maintain equipment
- Fire, power surges, electrical shorts, water damage, lightning or storms
- Pest damage
Keep in mind that there are also specific exclusions for each covered item in your plan. You will need to read your contract carefully for these exclusions. For example, in a sample Platinum Plan contract provided by AFC Home Club, it excludes from dishwasher coverage the control board, touch panel, racks and soap dispenser. The contract also specifies payout limits per appliance or system.
America's 1st Choice Home Club claims and limits
Coverage limits
AFC Home Club’s coverage limits vary based on the appliance or system. The company has sample contracts for each of its four plans on its website. Check those out for more information.
The following table highlights some coverage limits found in the sample contract for the Platinum Plan. It comes with up to $3,000 of coverage per item per membership term for access, diagnosis, repair or replacement for appliances unless otherwise stated on the sample contract.
| Covered item or system | Coverage limit per 12-month period |
|---|---|
| Range exhaust | $150 |
| Ice maker | $300 |
| Garbage disposal | $150 |
| Built-in microwave | $500 |
| Garage door opener | $500 |
| Systems code upgrades | $150 |
| AC refrigerant | $25 per pound up to 10 pounds |
| Ductwork | $150 |
| Interior electrical services | $500 |
| Interior electrical outlets | $150 |
| Plumbing services (in aggregate) | $500 |
| Plumbing stoppages | $300 |
| Faucets | $150 |
| Ceiling/exhaust/attic fan | $150 |
America's 1st Choice Home Club FAQ
Is America's 1st Choice Home Club legit?
If you’re considering a home warranty, America’s 1st Choice Home Club should be on your list of companies to consider. It has multiple options for plans and service call fees, guarantees repairs for the length of your plan, lets you choose your own technician and locks in your rate.
What is America's 1st Choice Home Club?
AFC Home Club is a home warranty company that offers four different coverage options.
How does America's 1st Choice Home Club work?
First, you choose one of AFC Home Club’s four coverage plans. You can customize your plan to fit your needs. After signing up, you can submit claims when you need repairs on your home’s systems or appliances. You can submit a claim online or by calling the company.
Where is America's 1st Choice Home Club available?
The company’s home warranties are available in every state except California, Florida, Hawaii and Washington.
Does America's 1st Choice Home Club require a home inspection?
No, a home inspection is not required for coverage from AFC Home Club.
Can I pick my own service technician with America’s 1st Choice Home Club?
Yes, you can pick any licensed, insured and bonded technician, or you can have AFC Home Club send someone from its network. If you choose your own technician, AFC Home Club will verify licensing information at the time of diagnosis.
How long is America’s 1st Choice Home Club’s workmanship guarantee?
The company’s guarantee covers parts and labor on repairs for the duration of your plan (either one or three years). Plumbing stoppages are excluded from the guarantee.
Does America’s 1st Choice Home Club have an age limit on systems or appliances?
No, AFC Home Club has no age limits for covered systems or appliances.
America's 1st Choice Home Club Reviews
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Reviewed Aug. 7, 2023
I've had about two claims with AFC and there were no problems. I had a toilet that was overflowing and I was worried because the weekend was coming up. Usually, it takes about two to three business days for someone to come out. Sometimes, it's a bit sooner. With this one, I had somebody out here the very next day. The tech from The Log Doctor resolved it so I'm pleased. I like them. My other claim with AFC went well. My experience with them has been very good and I plan on staying with them. The prices are very good, but I'm more pleased with the service that I received and the interactions with the company.
We greatly appreciate your positive feedback and your continued trust in AFC for your home needs. It's fantastic to hear that both of your experiences with us have been satisfactory, and we're glad to have been able to swiftly assist you with your recent toilet issue through The Log Doctor.
We understand the importance of prompt service, especially during urgent situations like the one you described. As part of our commitment to enhancing member satisfaction, we offer our members the option to use their own technician at any time, should they require quicker assistance. This provides an even higher level of convenience and flexibility when addressing unexpected issues.
Your preference for excellent service and positive interactions is what drives us, and we're dedicated to maintaining the quality you've come to expect. Thank you once again for your kind words, and we look forward to continuing to serve you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out.
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Reviewed June 17, 2023
Go with America's 1st Choice Home Club. It was my first experience with this on my own, and I had a great experience. It was a smooth and stress-free experience between Rainwater, the person that did the work, and AFC on the phone. I called them and said, "One of my air conditioning units is cutting off," and they said, "What do you mean cutting off?" I said, "It's not warming up but it keeps cutting off. Like it turns on, so it works. But it doesn't do like the whole, 'Oh, I'm at my temperature, I'm turning off.' It still stays warm in the house." So, they asked me, "You can get someone to come look at it, and then when they're there, have you call us and have the technician get on the phone with you so they can diagnose the unit for us."
I wasn't sure who I should call because there are a lot of scam artist AC people out there. AFC would send me a list, but they didn't send it. And for some reason, the lines of communication got cut off because I didn't have my paperwork for AFC with me to give them my account number, and I had to call back. When I did, the lines got crisscrossed between the first agent and the second agent I spoke to, and I never got a list of AC people, and they just listed it as I would get another AC company to look at it on my own. So, when the second agent guy told me that, I said, "So, that's been decided that I have to go search for someone. That's fine. I'll search for someone with a known name that I hope does well."
I decided with Rainwater because they've been out to the house before and they were very decent in price. I went with them and it was simple. The guy came to the site, he diagnosed the AC, I got on the phone with AFC, and the technician on their line took all the information from the technician I had from Rainwater, and they asked me whether I wanted to get reimbursed or do they wanna deal with AFC themselves.
The guy from Rainwater explained to me that most companies and some of their people don't like to deal with warranty companies. I asked why. He said, "Because of the whole waiting period to get paid." That made me make my decision on, "I'll pay it and you guys reimburse me." And it was simple. I told the agent, "I'll get reimbursed. I'll pay him. I had to submit the claim that I paid, the receipt, and I had to wait for my check." The job was done and it was done correctly from a company that I trust.
My units are 23 years old. They have been well taken care of. And I had several people come out and told me that I needed to replace my entire unit and they gave me thousands. So, when I called the Rainwater company, the guy said that my numbers were astronomical. They were doing great. He said, "I'm only worried about this number because it should be 20 but it reached 50. But I'm surprised that your unit is still working with that reading." And what he did was he changed the heating element capacitor and the cooling element capacitor because my unit is a furnace and air conditioner together. He said, "If you're gonna change one, you gotta change the other because they lean on each other." He was the cheapest.
The only thing I was deterred about was when I spoke to AFC, I wasn't explained that the service charge would come out of my pocket. I thought they paid for it. But they backed out the $75 surcharge. I'm good with that. They paid the $210 for the two capacitors. I have a commercial property and I wanted to see if maybe they do businesses or franchises. My first plan for the rental house was a couple of months before I got the one that was about to expire on the new house. I just wanted to wrap everything together, and the rep was able to give me that pleasant feeling of doing everything, that way, I got one bill a month. Also, I called them and said, "I have another house and I would like to put it on there. It's gonna be expired now on May the 20th. I don't know if I need to wait till May the 20th or if I can get on right now." And the guy in AFC was very nice and explained it, "Let's get you started."
Thank you for sharing your positive experience with America's 1st Choice Home Club. We're glad to hear that your first encounter with us was smooth and stress-free. It's reassuring to know that our representative, Rainwater, and the rest of the AFC team were able to effectively communicate and address your concerns regarding your air conditioning unit.
We understand that finding a reliable AC service provider can be challenging, given the presence of scams in the market. While it's unfortunate that the list of recommended AC companies wasn't initially provided, we're pleased to hear that you chose Rainwater based on their previous satisfactory service and reasonable pricing.
The coordination between Rainwater and AFC, where the technician shared information with our AFC representative while you were on the phone, showcases our commitment to resolving your issue efficiently. It's commendable that Rainwater explained the potential challenges associated with warranty companies and allowed you to make an informed decision regarding reimbursement. Their expertise and cost-effectiveness in replacing the heating and cooling element capacitors demonstrate their reliability.
We apologize for any confusion regarding the service charge, but it's great to hear that we were responsive and adjusted accordingly. It's also positive that we were able to accommodate your additional requests, such as consolidating multiple properties into one bill and promptly addressing your inquiries about extending coverage for another house.
We appreciate your feedback and we will continue to provide you with reliable and efficient service for your future needs.
Reviewed April 5, 2023
Our experience with their reps has been excellent. The signup process was very clear. They followed up with a summary. There were no questions or lingering doubts. We've had several claims and they let us pick a contractor and just submit the bill. They are very prompt at getting everything reimbursed. We've been assigned a go-to person who happens to be the department head. The home warranty has been a godsend. With it, we don't have to worry too much about things. They don't always pay 100% of it because maybe the issue is with an appliance that is really old but the proration is very fair.
Dear valued customer,
Thank you for your glowing review of your experience with America's 1st Choice Home Club! We are thrilled to hear that you have had excellent interactions with our representatives and that the signup process was clear and followed up with a summary, leaving no questions or doubts.
We understand the importance of flexibility when it comes to choosing contractors, and we are glad to hear that you have been able to pick your preferred contractor for several claims. Our team takes pride in prompt reimbursement for covered expenses, ensuring that you can quickly resolve any issues that may arise in your home.
It's great to hear that you have been assigned a dedicated go-to person, who happens to be the department head, providing you with personalized service. We are glad that our home warranty has been a godsend for you, alleviating worries about unexpected home repairs.
As with any home warranty, coverage may vary depending on the age and condition of appliances, but we strive to provide fair proration for issues with older appliances. We appreciate your understanding in this matter.
Thank you for choosing America's 1st Choice Home Club as your home warranty provider, and we look forward to continuing to serve you with top-notch service in the future.
Reviewed April 5, 2023
America's 1st Choice Home Club covered the type of air conditioner I have in my condo. They were very helpful. They responded right away. They found a contractor within a day and the contractor responded within a day and diagnosed the problem. It was my dishwasher. The water wasn't turning off and they had to order a part. They had it fixed within three days. They were very good. I highly recommend America's 1st Choice Home Club.
Dear valued customer,
Thank you for your wonderful review of America's 1st Choice Home Club! We are thrilled to hear that we were able to provide coverage for your specific type of air conditioner in your condo, and that our team was helpful and responsive throughout the process.
Our goal is to provide prompt and efficient service, and we are glad to hear that we were able to quickly find a contractor and diagnose the issue with your dishwasher. We understand the inconvenience of a malfunctioning appliance, and we are glad that the necessary part was ordered promptly and the repair was completed within three days.
We appreciate your recommendation of America's 1st Choice Home Club, and we are grateful for your feedback on our service. We are committed to providing reliable and responsive home warranty services to our valued customers.
Thank you for choosing America's 1st Choice Home Club, and we look forward to being your trusted home warranty provider in the future.
Reviewed March 21, 2023
When I would call, the people were nice and gave me the information that I needed. I had a claim for my pool pump. Edison knocked out our power because they were doing some updates. I couldn't figure out how to reset the time so it’d work properly and AFC Home Club gave me a list of people. I called a tech and he came out, did the job, and charged me his fee of 65. The pool guy that came out was really nice. Then, about a week later the Edison generator down the street was leaking oil so they had to shut our power off again. I called AFC again and they said to get the tech back and get a receipt. I did and this time, he showed me exactly how to do it. AFC gave me the address of where to mail in the copy of the receipts that I got from him and they sent me a check for the extra that I paid.
Dear valued customer,
Thank you for taking the time to share your positive experience with America's First Choice. We are delighted to hear that our customer service representatives were able to provide you with the information you needed and that you had a great experience with the technician who came out to fix your pool pump.
At America's First Choice, we strive to provide prompt and reliable service to our customers, and we are glad that we were able to assist you with your claim. We appreciate your business and are happy to hear that you were satisfied with the process and that we were able to reimburse you for the extra payment you made.
If you have any further questions or concerns, please don't hesitate to contact us. We value your feedback and are committed to providing excellent service to all of our customers.
Thank you for choosing America's First Choice, and we look forward to serving you in the future.
Best regards,
America's First Choice
Reviewed Oct. 16, 2023
After changing home warranty companies for the first time in years we quickly realized this company is trash! Read the fine print, old water heaters corrode and leak and none of it is covered. Look over their A/C policy as well! If you need little fixes it will probably suffice - but for the expensive stuff you need a home warranty for - it’s absolute garbage. I now have to buy a second policy because this one covers nothing and I need the reassurance I won’t be handing over another 2-5k for some other fix. Please don’t waste your money here.
Reviewed Aug. 15, 2023
It's been a good experience with AFC. They have sent somebody to fix some stuff. The most recent one is my dishwasher. However, they should have somebody to contact us about the maintenance stuff in the house if they have a tracking record. That's what I consider they can improve in their service.
Reviewed Aug. 14, 2023
America's 1st Choice Home Club has been able to help take care of things each time I've had to use them. They walk me through it. They've been prompt and very courteous. They let me know who the contractors would be. And I usually get in contact with them. I always had a good experience. I've already recommended AFC to family and friends. They’ve used them.
Thank you so much for taking the time to share your wonderful experience with America's 1st Choice Home Club. We are truly delighted to hear that we have been able to provide you with reliable assistance whenever you've needed it. Your kind words about our team's promptness and courtesy mean a lot to us.
It's fantastic to know that you've found our guidance and contractor coordination helpful during your interactions with us. We take pride in ensuring a seamless process for our valued customers, and your feedback reinforces our commitment to delivering top-notch service.
We greatly appreciate your trust in recommending America's 1st Choice Home Club to your family and friends. There's no greater compliment for us than having satisfied customers share their positive experiences. It warms our hearts to hear that your loved ones have also benefited from our services.
Once again, thank you for your support and for being a valued member of our community. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Reviewed Aug. 13, 2023
I like that I can use my own contractors rather than going with whoever is assigned. But it took a little bit to get my reimbursement.
Reviewed Aug. 13, 2023
The reps were very friendly and professional when I signed up with AFC. They understood the business. I was very satisfied with the plan options. I filed a claim for my air conditioner and they fixed it. But I had to call them back and it was the last day on my 30-day warranty. The contractor had to come out twice for one day to fix the same problem. The person that came out was very nice, and professional. The issue was something that he couldn't control but he was willing to come back and explain the whole situation.
Thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear that our representatives provided you with friendly and professional service during your sign-up process. We're delighted that you found our plan options satisfying and that we were able to promptly address your air conditioner claim.
We want to extend our sincerest gratitude for your patience and understanding when you encountered a situation with your air conditioner repair. We apologize for any inconvenience this may have caused, and we're truly grateful for your understanding that sometimes unforeseen issues can arise. We're glad to hear that our contractor was able to address the issue despite the challenges and that they exhibited a high level of professionalism throughout the process.
At AFC, we are committed to delivering top-notch service and ensuring that our members have a positive experience. Your feedback is invaluable to us, as it helps us identify areas for improvement and continue to provide the best service possible.
Once again, thank you for choosing AFC and for your understanding during this situation. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can.
America's 1st Choice Home Club Company Information
- Company Name:
- AFC Home Club
- State/Province:
- GA
- Country:
- United States
- Website:
- afchomeclub.com