AmeriFreight Reviews

The only trick that I found out was to ask a question when you get a bid and maybe the price will go down. I didn't counter. All I asked was if I could pay electronically on drop-off. And then, the company dropped the price. It was $250 from the original bid, which was great for me.

It almost seemed like no matter what I had asked for, the company would have offered to drop the price. So, consumers that are gonna book with AmeriFreight shouldn’t take the first offer. Just by asking an unrelated question, the standard response from the company was apparently to drop the price. It was weird. But that might be the transportation company and not AmeriFreight. My understanding was AmeriFreight was paid a set rate. I paid them $250 to find me a company. They have connections to various trucking companies and the trucking companies will bid. The larger city that you're starting in and the larger city that you're dropping off in, the cheaper it becomes because the margin of loss is relatively low.

Malia really tried to work with me because I was working a night shift. I was originally missing their calls whenever I would have an offer. Malia worked with me to see what time would be best for me and for her to call. She would ask, "Is 11:00 AM good or 12:00?" I would then set an alarm for that time. If they had an offer, they would call me at that time. That was super helpful. It was my first time using this and I didn't really know how it worked.

The quote that was provided by AmeriFreight was okay. When I got my very first quote, they said it is gonna be based on whoever's actually picking it up and their offer. I like that you don't have to necessarily take that offer. That was super helpful because if I didn't know that, I probably would have assumed I had to take the first person who offered to pick up my car. When I was shipping my car to Minnesota, I didn't take the first few offers and then I got something that was more in the ballpark of what was more feasible for me. When I brought my car home, I took the first offer because it was already in the ballpark of what I originally paid to send my car before.

Once AmeriFreight got me over to the carrier, the carrier kept in touch. I reached out a little bit just because of my work schedule. I was trying to make sure that if I couldn't get the car, someone in the household would be able to obtain it. I did the partial payment so I needed someone to be physically there to distribute the rest of the payments to when my car was delivered. I was more in contact about the arrival so I can make sure of that.

The partial payment was one other reason I went with AmeriFreight. Shipping your car is not a super cheap task and you don't know how you're gonna receive it. Am I gonna receive my car the way that it was transported? Is it gonna get here on time? The partial payment was more appealing to me than paying the full price. It's like a deposit, which I do with most things in my life. I also didn't have any time constraints, which I liked. It wasn't like, "Okay, you have to do this day and this date." It was very flexible, which was better for me. I have already recommended AmeriFreight to some of my travel healthcare people.

The pick-up was bumpy because I heard numerous negative things about the subcontractors. We arranged a pick-up time and a date. The actual transport company that I signed a contract with wasn't able to pick the vehicle up that day. As soon as I called Chandler at AmeriFreight, she immediately reached out to that company. She said, “Something shady's going on. I'm going to cancel this contract,” and immediately started looking for other transport companies that could pick up either that day or the day after.

The second company actually said that they were in the area and could do the pick-up that day or the following day. That worked out perfectly and they were very helpful. Chandler was, last second, on point and the communication was superb. My son received the delivery of the car in California. The other companies were saying that my son would have to meet them somewhere in a large parking lot. AmeriFreight was able to find this company that would drop the vehicle off at a large facility and then ship it on a smaller truck so it can be delivered to their single-family home. That was very helpful because he had no car and was in the military.

The car arrived the day that my son was expecting to arrive. That was eight days exactly. Once they got there, my son was actually FaceTiming me. We walked around the vehicle. It looked the same as when it was shipped out. AmeriFreight was definitely worth the money, even the extra money. There is just peace of mind and the customer service was superior. If I ever do this again, I'd definitely go through AmeriFreight. After shipping, other people at the company reached out and verify everything went well for the pick-up as Chandler was off. All in all, I recommend AmeriFreight.

There was no update as to where they were. The drivers contact information was not provided. Only contact number we were given was to an individual who was actually the boss and not the driver. When we called that number we only got a recorded message to the business itself. Much much later, after calling Amerifreight again to get updates, I got an update from Amerifreight stating that they would be there earlier than expected. Good news-right? Wrong!!!! When that day came, we got no communication from them-(driver). Just a no show. (Inconsiderate of customers time). I had to contact Amerifreight. I got no communication regarding the actual arrival date until days later.

When the carrier finally arrived, he was one day late from the original timeline. He (driver) was trying to speed through the process of delivery so that he could leave. There was damage, which I did report to the AFta insurance I purchased. After filing a claim in the very short 48 hrs we had to do it in, and going through many hoops (several emails, calls etc…) my claim was accepted. So far, after all my information was accepted and the claim process had started, I have not heard anything further. The reason for my rating and dissatisfaction was “mainly” with the carrier that Amerifreight used.

Your company states that you only deal with the best rated, reliable, safe carriers. “I Deal Transport Inc” shouldn’t have been on the list. The purchase of Extra insurance, (which should not have been needed) and the insurance the carrier was covered under was useless!!! There were way too many loopholes to free them from any responsibility to pay for the damages that were done! Customers should never have to go through that. Especially because of the high price of shipping the car. Please rethink the carriers that you use and change the statement that you only accept the best rated, reliable and safe carriers. Which was “not true” in my case!

Mrs M **

We used AmeriFreight one time and I chose them two times after that. They do a returning customer deal and they also do a military deal. I worked with Melissa the first two times and the third time, I had a different representative. He was very open, too. He said he wouldn't give me the military discount because it's not as good as the returning customer. I liked that. They're very honest and that's why I continue to go back to AmeriFreight. I wish there was a little bit more communication between the representatives and the carriers on our behalf. It sometimes feels like we get a little lost because everything just starts coming directly to the consumer, instead of having a little bit more of a transition.

The first two times, I ended up having the same carrier offer to pick up my car. They were pretty good. They communicated and they had a smaller trailer, so they were able to pick the vehicle up in front of my house in Connecticut. But it was difficult for them to drop it off where we moved to in California so they set up a drop-off spot. It was in advance. I knew it was going to be this day between these hours and they stuck to that.

The third time, it was a different carrier and it was not as smooth. They said they were going to be a few days late and then in the middle of transport, they said their truck broke down so it was gonna be a few extra days. He said the drop-off point was gonna be fine and they would deliver out front. But then, I got a call and he said he tried to deliver my car but he couldn't deliver it to the address. He said I'm gonna have to meet him. At the time, I was with a nine-month-old and it was very frustrating. I had to take a Uber to meet him. Thankfully, they were close by but I would have preferred a little bit of an advanced warning.