AUL Corp Reviews

It is disheartening that so many auto dealers provide this horrible company to provide extended warranties. If your car has a problem, nobody will answer the phone. I've spent multiple one hour sessions on hold trying to reach someone. Finally after reaching someone, I was informed the warranty did not cover broken head gaskets. The text in the service contract to exclude this is very unspecific as to hide when it when purchasing a warranty.

AUL will not pick up the phone to pre-authorize claims and will reject payment if repairs are made prior to pre-authorization. It's fine print in section 3 of a lengthy contract full of "outs" to screw over their clients. Of course the premium is collected in full up front as well. Run from this company... they are manipulators of contract language to do anything they can to not advocate their clients!!!

I bought my 2013 Dodge Ram back in November 2022 and got the extended warranty. I just took my truck in for the 150,000 mile maintenance and it turns out it needs $9k in Drive train repairs. AUL will not cover the repairs "because of rust and corrosion". Are you kidding me. Why even have the warranty on a used vehicle. Do they not know it is "used". It is not a brand new vehicle and I live in Washington state. I can not stop rust and corrosion. I am beyond upset.

I purchased a used 2018 Jeep Compass from Fox Automotive Group in December 2022. At the time of purchase I was offered an option to purchase an extended warranty, The Reserve Warranty and told it was a bumper to bumper 20,000 mile warranty through AUL. Given that the vehicle had higher miles I purchased the warranty for just under $3000. After 6 months and taking the vehicle to 2 different dealerships for scheduled oil maintenances, my vehicle suffered a transmission failure/issue. I took the vehicle to the dealership to be diagnosed and repaired. The cause of failure was the PTU, which is a sealed compartment. At first inspection it was stated that there was a leak and that was reported on the claim, which AUL immediately denied stating “lack of maintenance” on my part. Upon further investigation the dealership then stated that it was not leaking fluid but the part failed and therefore the part lost fluid.

SCAM! SCAM! SCAM! I would leave a negative stars if I could! Absolute worst warranty company! They expect you to go without a car for months and won’t pay for anything even with all the proof they ask for. Also no one in the call center is trained properly. All have different answers and give out wrong information. Can’t ever get a manager on the phone unless they're short staffed then by chance you might have one answer when you call in and then they're just beyond rude and snarky! Pay $3600 for a warranty to do nothing. Just a waste of money. Don’t even bother!

I have a contract that was sold to me by Greg May Honda. The repair shop called AUL Corp and they said that I did not have a contract. I emailed them the contract and they wanted my bill of sale for the car. I bought the service contract for $3,195.00 and they will not honor the contract. I either need them to repair my car or refund me the $3195.00.

After my car breaking down due to a oil filter housing breaking my claim was denied due to lack of lubrication. They blamed the repair shop for saying it was a long term leak and lack of lubrication when the repair shop never said that. AUL told me that I can appeal this and have the shop perform further diagnosis and then they would send an appraiser out to review. Which we all know it will still be denied. So then I will be stuck paying all of the fees. I told the manager from AUL that this is how it works, you need to protect your assets and I'm trying to protect mine. People buy these warranties so it's there when we need it and they end up screwing us over. The manager was very nice and just doing her job I get that. She probably made her quota for having more denied cases putting more money on their bottom line. No more warranties for me, I would rather pay out of pocket.

My claim was denied due to signs of my van overheating. AUL repeatedly blamed me for continuing to drive the car with leaky water pump to which there was no visible evidence how long this had been going on. Subsequent damages because of it are NOT covered. Repeatedly threw Section 8 in my face, "WHAT IS NOT COVERED, subsection F(b). which states, "Any MECHANICAL BREAKDOWN or FAILURE caused by (b) overheating, regardless of the cause of overheating or resulting from contamination or inadequate amounts of coolant, lubricants, or fluids." Mind you, I only drove it to two shops to get the engine light looked at.

If you are looking for an extended warranty company, don’t come to AUL. They won’t fix anything, and blame their customers for problems they didn’t cause. Our van broke down in the middle of the road a few weeks ago, needs a new transmission and they claim we “knew” about a leak and drove on it anyway. No check engine light came on, just a bunch of fluid and smoke coming out of the hood. They claim we drove on it, & it overheated, which is an exclusion in the contract. Anything to worm their way out of paying. Shop elsewhere if something major such as the transmission goes out and you need repairs. They won’t pay a dime. Customer is always right, right? Wrong with this company.

I've been trying to contact AUL about my car since May...No answered the phone or retuned my voicemails. I wrote a review last week and finally Rebecca left me an email and a number to call to which I've gotten no response. At this point I just want my $2500 refund since I've been trying to contact them since two weeks after I bought the car. The roof is leaking and the check engine light is on...So I can't get inspected in January. And to add...My car payments are always on time.