Bay Alarm Medical Reviews

We received the devices and started using them. We have not had a real emergency during the time that we've had them, but we've had three false alarms just getting used to having the equipment and the button getting in the way when we're doing something else. The people have been very kind, considerate and understanding that mistakes are made. It's not a perfect system for us as well. It would be better if we could speak through the device that we wear rather than having to get to the main box in case of a real need. The need to answer a phone or get to the main box will prove to be a handicap. Besides that, we're satisfied and happy with Bay Alarm. Any time we've needed to be on the telephone with them, they've always been very helpful and courteous.

My father just had a knee surgery, so I wanted to have something to help keep an eye on things 'cause he's alone. We signed up with Bay Alarm. I signed off on it and they put in my name since I wanted to have access to it. We were trying out stuff and we wound up getting a lot of the equipment, more than we thought we'd need just to try to test things out during the trial period. There's a bit of struggle in trying to return some things, but other than that, everything's been good.

I got Bay Alarm for my grandma. I have a necklace that's beside her couch. But the main thing is having them put up periodically throughout the house, one beside the bed and one in the bathroom. If she were to fall and didn't have any way to use the phone and she couldn't really remember numbers, she could just find the button on the wall and push it. So, I really like the big button emergency. It's been a good experience. It's been used twice. One by accident, and one time, she hit it. They were fast to respond. They were real nice and talked with my grandma. It gives me ease of comfort.

Having Bay Alarm, I'm no longer worried about falling or injuring myself or having a sudden heart attack because I just press a button and I get help. However, I was not happy with the way they introduced me to the system. I had to call up and ask a lot of questions to learn how to use it. When you test the device, the first thing that comes on is a recording that says, "If this is not an emergency, press the button again for several seconds." Later, I found out that you're not supposed to do this. Even though they tell you to do this, they then later on tell you not to do that. This is ridiculous. I had to have one of their people explain to me about it.

I was unimpressed with other medical alert device providers. I couldn't deal with them anymore. But Bay Alarm was polite and they didn't seem concerned that I was asking questions. That was good compared to other companies that simply wanted me to buy as opposed to explaining things to me. I wear their device around my neck and I've inadvertently pressed the button a couple of times. I got a phone call from them within a minute. Now, I wear it backwards so the bottom of the button faces my body. With the device, I'm slightly more confident walking around. I'm happy with the customer service.

My mom fell at her home and ended up being hospitalized. With her having the Bay Alarm device, we feel safer with her living alone. Their team has always been very pleasant and helpful. We feel very cared for and it has given me peace of mind.

They called me and asked if I planned on activating my device. I said, "Well, I thought it was already activated." Also. once I set the device off accidentally. They called me and said, "You okay?" I'm about as happy as I could be.

I'm happy with the Bay Alarm Medical. My friend is the one who has the alert and her complaints with it have more to do with cognitive decline and that they're not helping her because she forgets to take the button with her a couple of times since we've had the alert. They're always very professional, but they're friendly. When we call to do a test, there's no problem. My friend turned off the wrong light switch one time, so we had to reset. When we called them for instructions or help or information on another product, I found them to be very helpful.

My mom has set her Bay Alarm Medical off a couple of times and immediately, the machine talks to us and asks if everything is okay. Everybody that we've had to deal with has been quite exceptional. So far, so good. I have a little less hesitation not working out of the house now because she has a device and she wears it. I know that if she falls, she will press the button and help will come.

Bay Alarm Medical is good. I try to put it on before I go out of the house. Every day, I remember to put it on. It's nice to have it. It's convenient. Since I know it's doing its job, I forget about it.