Best Price Moving and Storage Reviews

Horrible company and they are unprofessional. Promised me 2 delivery dates and even picked up my stuff a week early so it could arrive on time. I still didn’t receive my items until 2 weeks later. I call and the lady says that my initial drop off date was not the date I picked for delivery but “the first possible date” so it didn't count. In the initial phone conversation I told him I started my job the first week in June so I needed my clothes on June 1st. Got them a week later. It's poor communication between their whole operations system. Never again.

1) LOUSY QUOTE: We hadn't packed when we hired them, so it was hard to estimate how many boxes we needed to move. They told us they would call us a few days before picking up the stuff to finalize the quote. And when they did, they weren't very interested in adjusting the quote with the details we were trying to give them. This would have been the opportunity to cancel or get rid of items based on a revised quote. Also, any adjustments on the day of the move would be more expensive so it wasn't in their best interest to help us minimize this cost. Therefore, when they arrived to take our stuff in Chicago, our initial quote increased by over 60%.

2) DELIVERY DELAYS: Now relocated in North Carolina using cardboard furniture and plastic forks/knives, 7-10 days came and went. When I called them to inquire, they said that was their "courtesy estimate", but because of COVID they were taking longer. They pointed to the contract. The contract said they could take up to a month and a half. Thankfully they ended up taking half as much but still twice as much as their "courtesy estimate". We could be blamed for not reading the fine print, except the contract was signed on the day of the move in a rush because everyone had to go (first time we saw this document btw).

3) MAFIA MOVES: The day scheduled for the delivery was a Saturday. I called the main office for Best Price Movers to ensure that it went without a hitch. I asked if they would be available on Saturday, and they said they had one person scheduled to come in to deal with issues. On Saturday, I called the office all morning, and that person did not answer.

When the moving truck arrived, the driver measured the distance between the truck and the apartment. Then, he calculated that it would cost us over $500 in additional costs so he could unload the truck. It wasn't accurate so I called the office again in front of him but nobody picked up. He seemed offended and proceeded to allegedly call the office worker directly to "her cellphone", and then apparently verified his calculation over the phone but at one point "accidentally" mentioned the elevator. He told me that since he reported the elevator now the cost would increase to $700 - it was my fault because he wouldn't had called had I not questioned him. It seemed very fake that in such a short conversation, so many numbers were crunched.

After that charade, he said that the only way he would unload the truck was to transfer the money or hand over the cash. It was a hostage situation. It only surprised me a little bit when the Zelle transfer was direct to him and not the moving company that hired him. It took him 90 minutes to unload that truck with one helper, so all the additional distance and the elevator weren't so much more work. During the ordeal, he bragged about how many jobs he was doing because of the pandemic and how people were desperate. And that what I had paid so far for my move "was nothing". He had seen people spend much more. To me, it was a big deal. I paid almost the same amount for mediocre and slow service I would have paid for a reputable moving point-to-point company.

4) BROKEN/MISSING ITEMS: The kicker is once they had left and we were unloading boxes we realized one of the boxes had been repacked. Inside, there were bits of items that had broken and a few missing items. Again, nothing of great value but what offended us is they hadn't notified us that an accident had happened with our stuff. Also, we hadn't paid the high cost of insurance with them, so we would have got pennies if we would have made a claim.

In summary, don't hire them. I regret it because the move was manageable enough to make with a U-Haul, so if I wanted cheap, I could have made that happen and hired professional movers at each location to load/unload and I wouldn't have to wait weeks for my stuff. Alternatively, paying for the dedicated moving was, in hindsight, also a better alternative than Best Price Moving, because they have better guarantees in place.

On the day before confirmed delivery day I was called by driver, told there was a highway closure and that delivery would be delayed, and I would be updated. When I was not contacted I called and texted the driver. He texted back, informed me that my possessions were left in Denver CO. He would not state where or how I could track them down. I tried calling and emailing the company contact, no response. The info on road closure is clearly indicated on travel sights as well as highway signs well before Denver CO; alternative routes are available. So far, I have not been advised of where my move was left, which company or any useful information. I will update my review if/when delivered or I am told where my stuff is to pick up. Terrible experience.

I have never heard of this company until my experience thru Colonial Van Lines (the movers that hired this moving company to move my furniture -- of which I still don't understand). My advice to you is to make sure you avoid this setup. And IF you Decide to go thru Colonial Van Lines -- ask who is moving your funiture! If they speak anything about this company being a part of your move -- Please don't waste your money or put yourself thru the unnecessary issue. You will be seeing this same review on this company on other sites. Hopefully it will help someone else not make the same mistake of going with this company as I did.