Better Mortgage Reviews

The first person that helped me find a rate was Adam and he was cool. He explained a lot about the rates and how they're affected. There wasn't really much he could have done because I already knew the house that I wanted and I already knew how much it was gonna cost. The second person was Lisa and she was the loan coordinator. She helped me finish everything up. She bore with me all the way. Since it was my first time, I didn't know anything about buying a house or just managing it. I had so many questions. I was so scared to move forward but she gave me some information about everything going through. There was one more person at the end of the process.

The whole process took three months. It worked out because the person I was buying the house from was very close. It was easy to contact him and I could get a lot of stuff from him. I had to get some lead disclosures and he did that in a week. Everything was pretty smooth because of him. Also, there were people like Lisa. I like Better. I only wish there were fewer phone calls. I was in the middle of school and there was a lot of phone calls asking the same thing such as emails and phone numbers. It was mostly about the stuff about comparing my identity. That was annoying. It was those little things that kept on adding up. It was just an excessive amount of calls.

If I had questions, I could call the number that would reach my processor in person. If she was not available, then it would go to a receptionist. The people who answer the phone are very knowledgeable with regard to the processes of the loan. They could answer many questions that I had if they were general questions. But if they were specific, something that required only a licensed person to respond to, then I would have to wait for Barbara to respond. What I also like about Better Mortgage is that they have their own people who were answering questions on the online chat. The communication is always there. There's always somebody on to answer a question.

The only hiccup we had was a rate change. Once we had already selected a rate and locked it in, we were then told that we couldn't select the rate because my debt-to-income ratio wouldn't allow for it. We had to go back and select a different rate which was not as lucrative as the first. It doesn't provide as big of a credit as the first did. But I like that there was a term in that we could pick a slightly higher rate and get a little bit of a credit towards our closing. Because we bought in California, we had to put 5% down. Putting that amount of money down on a home in California is a lot of money. We took a bit of a credit so that it could help offset some of those cost which was so imperative to us to be able to offset that cost a little bit on moving in. We plan on refinancing with Better Mortgage in the future when rates are a little bit lower. We will be second time customers, hopefully, within the year.

My Realtor wanted me to use a local place, specifically, one of the credit unions locally because it makes things a little bit cleaner and better communication generally. I gave those credit unions a chance, but three of them all told me the same thing that they couldn't even come close to being competitive in regards to the rate and closing costs that Better was offering me. So, that being said, I was pretty pleased knowing that I was getting a fair deal when others are telling me they couldn't match it. So, that was good. Overall, my experience was great. It was easy. We didn't really have any hiccups. It wasn't complicated. We closed on time. There's nothing I could ask for to be better.

Better Mortgage was modernized. Having the portal was super cool and easy to use. There was a lot of transparency. In previous mortgages I've done, it was like pulling teeth to get them to give you rate information or closing cost breakdowns until you got to the point where it's almost too late to change your mind. Where on the online portal that Better has, you can change your rate, see what the loan fees are gonna change. They're very transparent along the entire process, which was new for me. So, I would tell my friends that it would be a very wise choice to go that route for transparency, simplicity, and savings.

When I submitted my inquiry to Better Mortgage, a rep reached out and explained to me the process and how that works. He also explained to me about the portal. He qualified me and got me through 10% of the way. Once I got logged in, I was informed through the portal that I had a new rep. There were big indicators when something was new, or where to click or go. The second rep got me about 50% of the way. Then there was a third rep that was the last person who helped me get through the process. But I didn't have the need to want to reach out to have somebody hold my hand and walk me through the process. I was very capable and willing to go through the steps.

On closing day, we got a mobile notary that came out to us. Better Mortgage scheduled this person to come out. But it was still convenient. When the guy showed up, he had a stack of documents. We didn't have to sign every page but there was a lot of documentation. It would be better if we could use companies like DocuSign. But the guy was really good. He brought a copy for us to keep and then the copy that we signed that he ended up taking with him. I really enjoyed the process to where I would highly recommend Better Mortgage. Also, their rate was super competitive.

The only thing that was messy is that there are different people for each step of the process and there was no real quarterback. I would just get texts from a random phone number telling me that, "This was so and so from Better Mortgage," and they're taking over. I would go to talk to them and they'd tell me my process has moved on and I need to talk to this person so I'd have to try to hunt that person down. There was Christian who was kind, but never responded to anything that I said ever. There were other times where I just called the 855 number, tell them what I need, and they would route me to whoever it was supposed to be. But the rep I worked with at the very beginning was super attentive and great. Then, in the actual closing process, I was connected with a lady named Bree and she was phenomenal. She was available through text, phone call, and email.

But at the end, when we were signing our loan papers, we came across who our loan would be sold and everything that I signed said Flagstar Bank on it. I was waiting for the packet to come in the mail and I got something from The Money Source. I called or emailed and they said they don't know where I got the idea that Flagstar was gonna be my bank. They asked if I could send them documentation of that. But I was not gonna go back and forth. If they're telling me The Money Source is it, then that's that. I paid The Money Source but then last week, I got paperwork from Flagstar that they're taking over our loan. There was some kind of fallout or miscommunication there.