Bold Moving and Storage Reviews

Every time I raised a question I was told “Well you should have known that”, every time I asked the awful crew they picked up from Newark NJ to move me out of PA a question I was threatened “Are you trying to tell us how to do our job”? I would NEVER have agreed to having my stuff loaded and unloaded a total of 6 times, by 3 different crews, with no accountability for what disappeared or was broken! No one returned my call about lost items and compensation for numerous broken items has been non-existent and I will be reporting them to the BBB.

From improperly wrapped or completely unwrapped furniture that was broken, cartons that arrived crushed to the unloading crew being more concerned with getting to their hotel they booked 200 miles away and not finishing getting my furniture in the room and repeatedly telling me what they wouldn’t be doing, my move experience with Bold Moving and Storage was awful.

We started our move a day late on June 29th after we were told our truck had broken down en route to us on our assigned moving day. This is one of those unfortunate but understandable events so we just worked extra quickly the next day to get the house we were moving out of packed and tidied up before the new owners arrived. In our initial phone conversations with Sharon from Bold Movers we were told our truck would be a day or 2 behind us to let us get to our destination and be prepared for the truck’s arrival at our rented storage unit.

10 DAYS later, after multiple inquiries, our truck arrived to our storage unit. But it was not our truck. It was a different truck than the one that we had seen being packed with our items in it. During that 10-day period our items had been unpacked and then re-packed into a new truck with no notification or consent from us that this was happening. When the truck arrived to our destination and was opened there were boxes strewn about, toppled over, crushed. Our larger furniture items were laying in awkward positions or on their side with all weight distributed unevenly on fragile legs, armrests, and other delicate areas.

As the 3 men started to unpack our truck it became clear that they did not know how to efficiently and effectively move items. When we expressed concern about this during our phone conversation that day we were told that “They are in training” as an excuse. But there was no training, the men barely spoke to each other. There was no working together. They carried huge and heavy items independently, never 2 men to move anything. Heavy boxes and furniture were hoisted up in to the air and thumped down on dollies, or just dropped. Our large antique chest of drawers was attempted to be pick up by 1 man, turned on its side placing all weight on 2 wooden legs, one of which, unsurprisingly, snapped off. Boxes labeled “fragile” and “this side up” were knocked over and upside down.

Multiple wooden legs of furniture are completely broken off and some we have been unable to find. Wheels are missing off of antique furniture, we found one wheel on the floor in the actual storage unit. Both the washer and dryer have large dents in the metal that were not previously there and we actually witnessed one of the movers attempt to move them down the storage facility hallway by violently shaking them back in forth and scraping them along the concrete floor to move them by himself. Boxes were dropped, dragged and thrown despite our begging them to be more careful.

The owners of Bold Movers told us that because we packed our own boxes “you probably didn’t pack them right and no insurance company is going to reimburse for incorrectly packed boxes.” We assured him that the boxes were packed incredibly carefully, tight, to the top and very internally supported. We have previously packed boxes traveling from California to Massachusetts in a large move and those items arrived intact so how is it that in a move less than half that far from New York to Massachusetts nearly every box has damage to its exterior and interior? Josh at that point asked me what I do for a living, I wasn’t sure why that was relevant but I told him I’m an Emergency Room Nurse, to which he aggressively responded “Do I come to your work and tell you how to do your job?” There was also profanity used and directed at me in this same conversation.

We did not ask for this, we did so much research on moving companies before we decided to go with Bold Movers, mostly because they have a Better Business Bureau accreditation, and they were initially very friendly and informative on the phone. They were a little more expensive than others but we went with them with the expectation that their performance would reflect this. It did not.

Sadly, after the unpacking began we felt we needed to record and photograph what was happening in front of our eyes. Through our initial shock and disbelief we recognized that this was truly unbelievable and because our only response from the owners was accusatory, condescending and aggressive, we needed to document as much as possible. Thankfully the Manager of the storage facility we booked was just as shocked as we were and she offered to write us a letter documenting what she was seeing and the unprofessionalism she witnessed throughout the move. Not only did the movers break most of our possessions but they also broke one of the security cameras off the wall in the storage facility.

In addition to all the damage caused by the carelessness of this company we still have multiple items that are missing and unaccounted for, they were never packed on to the second truck. A few of those items we have pieces of so there is indeed proof that they were initially packed, but we are missing the actual item. As of today, Monday July, 11th we are waiting to hear from the company’s claims department on the next steps in this process.

Moving day...two gentlemen showed up first, Leo and Demetri...I thought they were my team so that is who I dealt with the most. They stated the team boss and more movers would be showing up. I had a total group of 6 people arrive. They all knew what they were doing, and when needed a team lift worked amazingly together. I have never seen such a hard working team. Efficient, professional and with much care with your belongings. The day was long and hot with typical Florida heat and humidity. The team used every nook and cranny and everything fit. I was impressed.

the brut strength with which these gentleman worked. I will state that Leo and Demetri deserve to be their own team and Leo should be made a foreman.

I would use Bold Moving again and only them. Thank you Bold Moving for being the outstanding group of people that you are. You are 5* plus company. Please forgive me as I cannot remember the actual foreman's name on my move but he was excellent and made sure everything ran smooth and any question he had he confirmed with me first. Bold is the Best!!!