Caliber Home Loans Reviews

It does not matter how well or hard you try, they will invent fees, mess up your credit score and never answer the phone. If you are lucky, prepare for a battle as they are trained to lie, steal, & cheat every dime out of you and totally wreck your credit score. "They are never wrong" even with paperwork to back you up!! They were being sued by so many people, they had to get bought out and new name. All I can say is RUN AWAY QUICKLY AND NEVER USE THEM. We have sold home & moved to get away from them, they are that awful & rude. Our attorney is preparing to be in line to correct our credit now that we are away from their dirty tactics.

Worst company ever! I can't get a call from anyone to fix a incorrect mortgage late dropping my credit score from 820 to 740. Ridiculous! They refunded their late fee because they were wrong, and crickets when it comes to correcting my near perfect credit score!

It takes approx 8 to 10 min to get anyone on the phone. Their customer service team is combative and often not helpful. There are multiple prompts which you need to go through in order to speak to someone.

Simple/Easy process to get a loan with good rates. However, they can silently put charges on escrow without giving advance notice. After that too many calls/many weeks/lot of struggle with customer and tax department service to remove escrow.

I am a real estate professional in Florida. I recently had a listing where the buyer used Caliber Home Loans. I have never had such a difficult transaction. I was given bad information about the status of the the loan and the requirements. The communication was terrible. Everything was delayed including the closing ----more than once! I would not recommend them to anyone.

Derek ** has been great. Usually available but will get back with you if he is busy. Extremely knowledgeable and very upfront. I would recommend Derek to a friend. I hope my continued experience is as great with Caliber as it has been with Derek.

!!!No communication, raises mortgage payment due to “escrow shortage”, paid it off over the last year, payment stays the same despite the payments being done. I call customer service to figure out why, they say it’s cause I need to have them do a new escrow analysis, despite the fact the agreement was for a 12 month period and they told me NOTHING about needing to do something on my end when I agreed to the extra payment for the 12 months. So I say do the escrow analysis and ask to speak to a manager/supervisor to go over this and they put in a note for them to call me back. It’s been TWO WEEKS and no call back yet despite me trying to call them twice in that time and each time no one being “available” but they’ll add to the note on my account. Now I check and they finished the escrow analysis and it RAISED my payment again… What in the actual ** Is going on and why can’t I get some or to talk to me?!

Servicing the loan I had no complaints until I came to try and refinance with them. I worked with J.J. ** from their refinance team. At first she seemed helpful and friendly but I didn’t feel like I was getting a good deal with them. I shopped around and she had me set up on a much higher interest rate with double the closing costs than the current provider I went with. When reaching out to them to see if they could do better she became impossible to contact and lied numerous times saying that the rate the other company gave me was impossible and not locked in, etc. After deciding to go with the better deal she became very unprofessional and that department itself did every trick in the book to try and hold up my refinance.

My experience with this company was a nightmare. This company hired some stupid idiots that don't care at all for your needs. Ask for stupid things on the last minute before closing (believe me. Real stupid things. The Broker worked with me has 30 years experience and never had business with caliber before and said they are a bunch of dummies don't know what they are doing). Stay away from this people. Their only desire is make any business and they will sell your mortgage before you sign the closing. They are there just to make your life miserable, stressful and they only want make money on you doing nothing and putting no money at all. They will sell to you for "x" and right before closing they will sale it for "y". They are not a bank. Don't pay more . Look for a real bank to make your loan. DON'T RECOMMEND AT ALL... I DON'T RECOMMEND THIS ** NOT EVEN FOR MY ENEMIES... NO CALIBER!!! GET OUT CALIBER!!!

I don't recommend this company at all. Period. Horrible customer service. They never speak clear. They pay attention to your case only if you are a good deal for them. At least that was what I felt, otherwise they just don't care about your situation. Only when I called pushing they moved some fingers, but not for long, only to make you feel they are doing something. If they reply to this comment then I will tell my story, making it more understandable, of course. PS: If there would be 0 star that would be my rating.