Canary Reviews

I canceled the product a year ago. Apparently they are still charging me yearly. Even with an email proof about it they tell me they can't find it and won't give me a refund. They won't budge but will try to give you every discount they can instead of your money back. They don't care if they took the last of your money so you can't feed your family. I will never recommend them and will do everything I can to make it known to not purchase their products.

It is very difficult to reach a service agent, my issue has repetitively been ignored and when I asked for my subscription to be canceled and refunded only a day after it was automatically renewed, I was denied. The cost of this service has risen significantly since I first signed up and the reliability of the service has dangerously diminished. I am very unhappy with the service and can't wait until this years subscription is over so I can switch over to a service that actually works.

Explained my device no longer works, however continue to charge for entire year of service when I tried to cancel a few days after auto-renewal took place. This results in a very expensive bill for a service I cannot use. DO NOT allow auto-renewal!

We have been using the Canary camera for 4 years. Initially it was the basic / free service. The camera stopped working, so for nearly a year of the 4 years it just wouldn’t work. Canary offered a new camera for a low price if we signed up for a 2-year plan at $9.99 per month. We did and the camera would go in and out periodically. If there was storm or power outage the camera would naturally lose its connection but unlike all other wifi devices in the property it would never auto reconnect to wifi. So when we're out of town it stayed disconnected until we returned. Defeating the purpose of the main reason we had the service - to record any potential break-ins while we were gone. All attempts to get help were just constant emails back and forth but never any calls or real help. They repeated the same thing to do our own trouble shooting. They never offered any real Solutions or to replace the camera.

These security does not work at all. It puts your life in danger by not notifying you. Canary lies about the devices they provide. The alarm does not go off, and when it does, there is a long delay. Their system has so many bugs. If you need the videos to provide to the police, they will not be there. Women do not trust this system. Canary will put your life in danger. It put my life in danger.

Canary Merchandise - I received two security cameras as a gift a while back. **DO NOT BUY.** I have indoor and outdoor camera. Basic plan for no charge was changed to a paid plan. No longer can receive photos of objects/people movement. Only receive warning. This is almost a bait & switch scenario; where you receive service on a basic non charge plan that becomes a charge plan and functionality is taken away.

I bought a Canary a while ago because I was supposed to always be able to review 24 hours of my timeline free. It's a lie. They charge outrageous fees. You can't even see 30 seconds ago. How does that help with security? You get an alert and can't see what's going on unless you pay their ransom. Customer service hasn't responded to any messages. They say 1-3 days of a response, it's been weeks. The service is often unreliable on top of it and they now want to charge a ridiculous fee for mediocre service at best. I hope someone sues them again. They shouldn't get away with this bait and switch. There are other alternatives out there with free cloud service and alerts that are far cheaper for the cameras with the same, if not better, quality. I just bought one to replace my Canary. They won't get another dime from me.

I've been using Canary security camera for about 6 or 7 years. It's was ok and sometimes didn't record things that happen. They charge you 99 dollars a year for you to view your videos no matter how many cameras you have connected to your account. Now they want to charge another 29 dollars for each camera you have connected to your account. I call to cancel my subscription and get my refund and they refused to refund my money. Terrible customer service response. Stay away from this rip-off company.

They are very sneaky with their premium subscriptions. Customers' service won't do the right thing and will just reply with their "terms and conditions". I even asked them to prorate the renewal fee and again they hid behind the T&C. The app is very buggy and not friendly. Consider other systems, or if you already made the mistake of signing up with them, cancel immediately so they won't scam you next year during the renewal. Don't take my word for it, read every review on them in BBB and websites.

I have used a number of security cameras and DIY home security systems. I have had my ups and downs with most of them except Canary. They have been the most reliable, accurate and most consistent out of any other. Canary cameras also charge half of what others do for monthly monitoring. In a pandemic where our economy has taking such a huge hit and unemployment is in the millions it's not a safe world anymore. With Canary I can say I rely on their products and feel safe in doing so.