Capital One Mortgage Reviews

This bank should be out of business and the officers belong in prison like what the women did to the crooks in Scandinavia. Not one single U>S. banker went to prison. Disgusting. Using fractional reserve bank lending, they don't actually lend us anything, they fabricate an electronic credit in their system, and lend you nothing. All of the principal and interest on every home loan is pretty much all profit paid to the bank. Hugest Ponzi scheme in human history. It explains the transfer of wealth since 1913. IF anyone understood how the whole monetary system is a fraud, they would surprise. But we all just go to work and pay all of our money to the banks when they made us believe they were actually lending us something.

They backdated everything to look like we signed them together. I tried every which way to fight them but Capital One took over Chevy Chase bank and then refused to have anything to say to me at all. I want to get a investigation open on this bank and if there is anyone else who has lost their house please get back with me. I have read other reviews and it does seem like its time to get back what was ours. I am the original homeowner since 1979. For the real deal my x husband could not of qualified for a refinance without me, but yet they stole my home when the judge awarded it to me.

On November 7th 2017 Capital One announces they will be pulling out of the Mortgage Business and will no longer be doing new loans/heloc/or home equity. I called Capital One asking where does that leave me and I was informed I was fine because application was submitted before announcement. I called every day inquiring the status with no prevail again. I noticed that finally I received a letter at the end of November the underwriters received my complete application. What happen where was it 3 months prior. I called daily and at the end of November. I finally received a call back from a Supervisor inquiring that it would be a couple of days and I should hear something if I am approved or not. This was very stressful and upsetting and could do nothing about this. I was at their mercy.

I called daily checking on status and finally on December 15, 2017 a very nice young man called and stated he received permission to call and tell me I was approved for modification for my heloc loan because he knew how upset I was and wanted me to have a good weekend. I am thinking "Thank you Jesus. What a relief". Wrong!!! On December 21st 2017, I received modification package with 2 options. 1. I can do a short sale or 2. start paying $955.00 February 25'th 2018 at 4.99% interest for 20 years. It also stated that the reason I was not eligible for any other assistance was type of loan it was HELOC. PLEASE HAVE DOCUMENTS NOTARIZED AND SENT BACK BY JANUARY 6TH, 2018. I could not believe what I was reading. What sort of modification was that. This was nothing but a trap that Capital One put me in to give no option but to pick a payment of $955.00 with high interest so I would not lose my home.

I was besides myself knowing I was trapped. I could have went elsewhere and just transferred my heloc loan elsewhere or shopped around for a cheaper interest. I filed complaints with CFPB and OCC Treasure department. The OCC transferred my complaint to CFPB because I was told it fell under the Dodd-Frank Act. Well the CFPB sent letter to Capital One and yes they answered without addressing the complaint. They answered all around the situation about wrong date on there papers etc. What a joke and CFPB closed the complaint because Capital One Answered. I called the CFPB and they told me if I wanted I could open another complaint. Is this an conspiracy. CFPB stated if Capital One answered in a proper amount of time that is all they look for then close the case.

I then filed complaints with Capital One executive complaint department. Beginning of January received notification loan has been sold to Rushmore Mortgage and I can contact them after February 1st. Capital One will no longer service the loan. How convenient they were so tired of hearing from me. I would call them would never get call back ask for a specific person would tell me they were out sick etc. I finally got a call back from Sylvania ** with Capital One Executive Complaint Department telling me they investigated the matter it would like to apologize as it looks like I was caught in the mix of people being laid off and moved etc. Are you kidding me? It is called entrapment.

Mrs. ** kept asking what I wanted because the outcome will not change. I told her I wanted Capital One to send me a letter explaining what happen. She told me legal department advised they cannot do that. She said loan was approved in the legal time matter so what does that mean. She meant that when the underwriters finally received the full application at the end of November it was completed in the legal time frame. Well where was it at the 3 months prior?

I also, keep trying to call them to tell them I need a letter stating explicitly what had transpired as I will need this for the IRS in 2019 explaining on why I had to do an hardship early with drawl from my retirement as Capital One misinformed and trapped me to not have a choice and except a Higher interest with permanent payments or a short sale. I was misguided and stuck to sign/and notarize offer they sent me on December 21, 2017 and have it back to them by January 6, 2018.

It looks like there is no help out there for Consumers who actually try and follow rules and do the right thing/no credit problem etc. and Capital One can just get away with this. I keep trying to call Sylvania ** and a lady named Juanita back at Capital One but I am always informed they are not in office/on sick leave/or on another line. Never calls back. Now since my loan is with Rushmore I am told they no longer service and to call Rushmore. My husband is permanently disabled due to a illness and Capital One has put us in a worse situation on top of all medical bills. I could have shopped around and transferred my HELOC loan elsewhere etc. I have every piece of documentation during this whole process. I don't know what order number means but I will put my capital one loan number. I hope capital one dishonest, entrapment business ways will surface one day.

After filing with the BBB I got a call from their corporate office stating it was due the simplest mistake, which was an error in my birthdate. I understand mistakes happen but I what I can't understand is why I had to go to such lengths for them the even find the error. Second complaint: Somehow Capital One was under the assumption that I made a duplicate payment. I, myself, hadn't done anything out of the ordinary. My payment was sent directly to them from my bank just like all the other payments.

However, I never said a word and waited to see if they'd discovered their mistake. They did and corrected it. A few months later, as I was checking my credit, I noticed Capital One had submitted to the credit bureaus that I had skipped a payment. What?? Again there goes another complaint. Third complaint: I live in Houston, TX and my home flooded during Hurricane Harvey. I was contacted by Capital One to see if I needed assistance with my loan payments. I accepted the Forbearance, however I was constantly harassed by them as to whether I'd be able to resume payments in December; so I continued my monthly payments anyway. The representative that set up the Forbearance also asked me for a temporary address to send correspondence since I'd been displaced by the storm, so I gave her my work address. Afterwards I noticed the property address of my loan had been changed to my work address on my mobile and online accounts.

Then I received a letter in the mail regarding my insurance coverage stating my work address 'does not correspond with the address in my loan documents.' Why would Capital One permanently change my address, when they KNEW I'd been displaced by the storm and the address THEY asked for was only temporary??? I went online and changed the address myself, yet it still appears on my account. I even called and spoke with a representative and even she had to admit it was a dumb mistake on their part.

I'm so glad I've recorded most of the conversations I've had with these morons. I also just received an email that my tax statement is ready and it even has my work address listed as the property address. It is sad and shameful that I have to spend so much time and energy to MAKE these idiots correct their mistakes. They should stop paying all these A list celebrities to advertise their high interest credit cards and spend that money instead on educating themselves and training their staff. What a joke.