CARCHEX Reviews

In receiving my written contract, I sometimes scratched my head as I sat here last night and read through that. I'm beginning to wonder what is covered under that contract and what will I actually get in the event that my car does have serious issues. One other thing that I had to read two or three times was the fact that it's so many months or so many miles before the contract ever kicks in. The other part that I question and wonder about is having to have everything approved ahead of time before I can have any work done on my car. But I would have to take the car to a garage first before I know what's wrong with it and then I gotta make phone calls and get somebody on the other end to understand what they're talking about. I'm not sure how helpful this policy is gonna be but I'm gonna try it for a while and see how it goes with it.

I hope I'm not just throwing money away for no service when the time comes. My car is the very first one I ever had and I was in my 70s when I bought it. I'm now in my second year of being 80 and there are no issues with my car. I don't expect or anticipate any. But in the event that something does happen, it's a good idea to carry that CARCHEX contract. So far, I've only been in contact with one person. The lady I talked to was very nice. I got a phone call the other day wondering if I actually had agreed to have that payment put on my credit card. I agreed to a one-time payment.

He had to go over both packages. I was interested in knowing what was covered. I am not well-versed in all the mechanics of a car, but I listened carefully about what I wanted and I wanted the best protection for my car. That's how we arrived at my package. It was much easier than I thought it would be. And he made it simple and said, "And if you have any questions at all, you can contact us about anything." So, I felt rest assured that I was in good hands, that my car was protected and I had the peace of mind I needed and I just had to pay my monthly fee.

The setup was easy, the information was comprehensive, that I had a clear understanding of what I was paying for and what I was getting for my money. And that if they wanted to have somebody, until they prove you wrong by their actions in not fulfilling the agreement, you can trust them. Until they prove me wrong, I'm okay with making my monthly payments.

Other agents from Carchex kept on calling me and I told them they needed to get themselves together. The agents are not communicating or they're not checking the computer that I already bought a policy. The first guy was trying to get me to do multiple cars and I said I still have a warranty on my truck. I'm not gonna do anything on my truck until my warranty has expired. So I'm just waiting. This guy was trying to pressure selling me that way and I told him not to do that. I'm not gonna deal with him until December when my truck is paid off. So then, I had this other money that I could work with. Today, this other guy calls me from CARCHEX, trying to talk me into getting that extended warranty on my truck. I said I already talked to Oscar and I already told him my situation. I said he should not bother me anymore or I'll forget about going with Carchex on my extended warranty on my truck.

The funny part was, because I had researched it online, I knew what the price parameters were. They started out much higher than anything that they advertised. When I began to pause and have reservations, they started lowering the price. So by the time it was over, it had come down percentage-wise a bit. So, it was just a big game. I've thought about people that don't do any research and don't understand how the sales machine works, probably not a good thing, because they're probably paying more for it than they should.

I liked the flexibility and where I could take my car for service, that there's no end date to it, your payments are fixed for however long you wanna maintain the plan. And I can cancel it anytime I want to. The only thing it doesn't cover is standard maintenance. I bought a used car, so I was looking for something that was all-inclusive. So if I keep it for 5 years, I keep it for 5 years. If I keep it for 10, I keep it for 10. But for right now, it fits my needs.

The rep I spoke with was perfect. He was very clear about what he was explaining. I reached out to him a couple of times on the call and he always answered. He was very informative and very respectful. I really liked the experience. The only thing with CARCHEX was I didn't get an email with my policy. Endurance sent me an email with the booklet type of thing. With CARCHEX, I got an email with a separate contract and the representative told me that I would be getting the actual policy in the mail. It's no big deal but I would have liked to get the actual policy.

I paid over $5000 out of pocket for a part that was covered by my contract with Carchex! They are so eager to help you get a new customer and even asked specifically if certain parts would be covered, ie, transmission, turbo, engine, etc... was told, "Yes, that is all covered!" Now that I'm trying to get paid for it, cannot get anyone to help. Unbelievable how awful this company is at taking care of its customers!