Alert 360 Reviews

We’ve used Alert 360 for more than 3 years. We’ve had ongoing issues with cameras buffering and glitching. We’ve made multiple complaints and they’ve sent a tech to our home on multiple occasions and the issue is still not resolved. We pay well over $100 per month and the cameras are basically useless. The cameras they use are provided by Alarm Co and the the Alert 360 tech spent 2 days on the phone with Alarm Co trying to resolve the issue and they are still not working properly. Both Alarm Co and Alert 360 have blamed our issues on our ISP and have stated the distance between our ISP router and our cameras are the issue, which makes absolute ZERO sense because our doorbell and front camera also glitch and they are literally 10 feet from the router. Would not recommend!!

Give me a break. Every time I deal with services for this house, I get people on the phone that are apathetic. This is Georgia, the back of my house faces the woods, and they drilled a hole for the back camera where the bugs find it all day every day. I don't have a ladder this high and wouldn't know what to fill the wall with anyway. This is a new house, I closed in October 2022, and I consider this damage installing the wire to the camera. They won't do anything about it which means I have to pay someone to do what they won't do. I'm so irritated by customer service reps who don't give a crap anymore. Post-pandemic has businesses lazier and more uncooperative than ever.

I called this company and asked them could they come and adjust the camera in the back of the house because I had installed a jacuzzi with a canopy and the canopy was blocking the view of the camera. So they told me they would charge me for adjusting the camera. That was last year so I had made up my mind then that when my contract was up I would not renew with them. So when I told them that I was cancelling when my contract was up all of a sudden they could move the camera but I would have to renew for three more years. I said no. Now my camera in front of the house is not working and they want to charge me to come out and see why. Do you think I want to be affiliated with a company like this. My contract ends next month.

I am updating my review as Alert 360 reached out to me and Michelle ** resolved my concerns. My confidence is restored and Michelle turned me back into a potential future customer.

I had service for 7 years at my office building. No real issues with service during that time. I sold the building and went about cancelling all services at it (utilities, internet, security, etc...). I was not under any contract with this company, but their "policy" is they charge for the month of cancellation (get it, it's prepaid and they will not refund) and then an additional month (no monitoring during this additional month). What company with good business ethics charges when they are not going to provide service.

I was able to get to the right person within the company and a fair outcome was achieved.

Do not use this company! I lived in one state, got news my dad had terminal cancer in another state. Had to sell my house, move in with my mom and take care of dad. They were not very empathetic when I told them the situation and that I had to move out of state. They hounded me to keep paying. When I would not pay for services I was not using. They sent a collection agency after me. No one at Alert 360 was empathetic at all. I cannot reach the collection agency. All I get is voice-mail. THINK TWICE before using this company. Not to mention the amount of false alarms and times my window break alarm would go off for no reason. I would love to work out an arrangement but every time I call they say there is nothing they can do, I signed a contract and they have no termination clause. So DO NOT USE this company. All they care about is money.

So, after 3 properties broken into a whopping total of 6 times, I moved my family out of Lawton, Oklahoma and got rid of any association to this town. The sheriff did catch some involved, but LPD has even gone far enough to tell my alarm service they would not dispatch. No previous alarms at that location. The Last time I was there someone had broke into the house and went through mom's stuff and opened all the blinds, and the alarm system failed to operate again, (I believe Alert 360 is compromised more to that in a minute), as it was supposed to. I figured out how they got in and blocked the entry. They had joggled the garage door open.. and nobody saw nothing apparently. I barred it, and did not see anything missing. Went there today, and I guess I pissed them off by blocking their access. They apparently put their butt against the garage door and literally took a dump on it and let it fall to the floor.

After years with this company and being elderly senior. They tried to push and force me to sign their 36 month long term contract! Tried to call and cancel but agents did nothing to help me with this, only to keep pushing the 36 month contract! Agent keep putting me on hold 10 minutes, then 15 minute, and another 5 minutes. After all that finally I said, "We just want to cancel service!" Then agent said we have to can't write them a cancellation letter? Plus allow them 24 to 48 hours for whatever reason? If you're with them now good luck trying to cancel with them! Very bad customer service and pushy agents! Going to report to BBB.

They do not care about the human element, only the Money Element. Don’t waste your time or money, Law Enforcement won’t even respond to their alarm. If you need them, they won’t be there after the sale is done. It will be 36 months of nada for????