Arvest Central Mortgage Company Reviews

Worst Bank Ever Experienced - the mortgage department is a complete nightmare to deal with. I contacted them one year (YEAR!) ago to start a “simple” mortgage assumption application. I pre-reviewed their requirements and the exact step-by-step process. After months of a complete runaround, I realized now they flat out lied about the process and requirements.

My late husband had a home mortgage with Arvest Bank and after submitting the proper court documents I still could not receive the necessary information from customer service to continue with my loan payments. This company was a nightmare to work with and I strongly do not recommend them. They lied and said they could not pull up the account since my husband passed away, they would not provide me with end of year information for tax purposes. I had to eventually just pay them off in order to keep my property and remain stress free.

I went through Guaranteed Rate to obtain my mortgage in 2015. They in turn sold my mortgage to Arvest Central Mortgage and it became an utter nightmare! I the decade I was with Wells Fargo I had no issues. But Arvest unilaterally destroyed my credit. Late fees for payments they didn't apply on time, they repeatedly paid my taxes AND insurance late (one year it was even canceled!) ... and the final straw was when I went into forbearance due to COVID, at which point they said they would cover the escrow. When my taxes were due, they paid it AFTER the due date, which was AFTER I came out of forbearance! When they sold my mortgage to some Mickey Mouse company (Mr. Cooper - ?!?!), my escrow balance was then SHORT because they paid it late and this increased my mortgage payment by over $150 a month! RUN From them ... as fast as you can! I can't even apply for a refinance because they messed up my mortgage history so much!

In the midst of loan modification they lied about postponing the auction. My single point of contact person wasn’t available yesterday and today is a holiday. Cruel to do this I’ve had the $ to pay my monthly mortgage and then in a 3 day window they claim I’m missing a paper come to find out.

I am having such a problem with this mortgage company. I did not choose them, I was with Cenlar for 6 years and Arvest took over my mortgage last year. I changed insurance companies this year, Reducing my annual fee by over $1200. Everything else has stayed pretty constant, my mortgage, the interest on that, my taxes etc. Now, one might expect my monthly payment to drop $100 a month or so following that, or at least remain constant. No, it was increased in September by $800 a month (25% increase). I did get a call from somebody at Arvest a few weeks ago, who didn’t seem to understand the first thing about mortgages or Escrow. I have just written to them again, explaining that they will have about $18,000 over to pay a $9,000 insurance premium at this rate. I’m not convinced they shall be capable of understanding it. Not sure what to do next. I shall of course swap mortgage companies as soon as I can.

I have had the worst experience with trying to refinance my home with Arvest. I went to them since my current mortgage is with them, I thought it would be easier. Boy was I wrong. Terrible communication. Whenever I emailed them, they didn't answer until I called. I lost my job in 2020 due to Covid, and I started collecting my social security, and also got a part time job. They told me they couldn't use my part time income, because I didn't work there for 2 years. When they ask for your income, it's the gross amount that they are looking for.

I was initially informed that my mortgage was sold to Arvest but only to find out that it was sold to another company and notice was mailed to old address. I have reached 5 times w/ no results or refund.

They charge fees without obtaining or having any contractual language within your loan documents regarding such fees or proof of you calling their payoff line. One example is fax fees of $15.00. I have 5 priority letters sent to Arvest Central Mortgage since 8/7/2020 regarding these fraudulent fees in which they have not provided any contractual language covering such fax fees. During the closing of my loan they billed me a release fee. They conveyed this was a fee charged by my county. I requested a receipt from the county as the fee was listed as an estimate.

This company is very well deserve their 1.5 star reviews all over the web. Slow, lazy, unprofessional. I bank ACH'ed them my mortgage pay off amount 10 calendar days ago, they still didn't apply the funds towards the pay off nor returned them back to me, keeping them as unapplied funds and that's it, giving me stories about wait until the end of today or wait until the end of the day tomorrow. These guys are thieves and these are the people who handles your money, stay away. Don't ever go with this lender.

This company is a joke. My mortgage got sold to them and now they fee you to death. They are facing several lawsuits and a class action lawsuit in TX and now FL. DO NOT PAY THE FEES. They have no business changing the terms of the loan once they took over. Their customer service stinks, but they have to do what the company pays them to do, which is justify changing the terms of your mortgage.