Chase Mortgage Reviews

What made this traumatizing is that they also sent my ex a letter that my loan was denied when I am the only one on the application. We are not even in good terms. I was shocked, hurt and I felt like like this is totally invading my privacy. So embarrassing. Imagine this house would be the only debt on my credit. I'm a registered nurse. I making 100,000 a year, my monthly payment is very low. I had a interest rate of 2%. I have been paying my mortgage myself reflecting on my bank account for over a year and a half now. Never late and my credit worthiness is more than enough. The only reason I think I was denied, would be in the bank best interest if I sell the house. They sent my ex that letter so that he can be well aware. Per the court order if I can’t get another loan selling is my only option. They honestly don’t care about your situation even when I am well qualified.

I have never been late with my mortgage for 10 years. The minute I choose to change and get ahead of my mortgage payments this happens. I don't like the limitation on the dates or amounts to pay your mortgage as well. Credit card apr is high and will keep you in debt. Other banks offer a early deposit Chase does not. I need help coming out of this bad umbrella corporation. Pick any other bank but Chase my new home mortgage will not be Chase ever again.

They promised they will close on time and then took $501 from me in addition. Do you all even have a conscience? How will you sleep at night knowing you made a client lose 5k in DD money all because of your fault. I only came back to chase since I knew I was already conditional approved and had my items I was asked already laid out. You should not have ordered appraisal charge me before being newly conditionally approved then the broker barely sent me a casual email with list of new items like no courtesy no compassion and we are talking about a 310k home with 10% with someone who has 796 credit. I could not sleep, I emailed them back and forth, I was literally losing my mind during these inflation to lose $5501 in funds and lose the home. It's unbearable. I would not wish my thoughts and feelings to my worse enemy and I own a townhome outright I could have used to get equity, Chase assured me they will close on this new purchase.

I wish you all a happy holidays. Mine is definitely gloomy and we wonder why folks kill themselves? Some underwriters and brokers have no courtesy whatsoever towards the clients, especially when you meet a good client don't take out your other frustrations on them making it hard for them to get a loan and have a home and be happy. I honestly think this new team I got my second go around came straight from hell. They had 12 more items, how can two teams from the same company be so varied? It is mind blowing. A month ago I was conditionally approved and a month later I cannot even be conditionally approved with the same everything? Unbelievable!!!!

So I had a 24day start>close date period. Upfront I provided very early all documentation a typically underwriter needs to approve funds (all statements all transfers, all cleanly highlighted w/ comments that even a child could follow the money). This also included gift funds from my partner + my father that represented less than 10% of the down payment, gift letters were signed + account & transaction info from the sources were provided to Chase 18 days before closing. EVERYDAY from the start of this process to the close date, I called everyday to make sure chase had everything they needed as soon as they needed it, and EVERYDAY the response was "everything looks good".

So my funds fully cleared in my account well in advanced of close date, now we get to the week of closing...I call Chase 4 days prior (no answer from my loan officer/case handlers), 3 days prior (again no answer or call back), 2 days prior (no answer), 1 day prior (no answer), DAY OF CLOSING -- I get a call from my Tom. G saying "underwriting has not approved the funds." I ask why? "Your father's gift funds come from a business checking account" to which I respond yes it does, I told you this 3 weeks ago (via gift letter + account statement) so what has changed? To which Tom replies "I don't know. This must be new, I've never seen this before in my 10+ years working at Chase".

So close date is not met, Chase says "we will escalate and this will probably get passed, give us time", so I set a new close date 2 weeks later. 6 days pass at this point, and every attempt at me calling (3 times a day), my real estate agent calling/emailing, the title company calling/emailing...no responses no answers. The amount of stress this creates cannot be articulated in a review, imagine finding your dream house, having the money for that house, and nearly losing it because of some bureaucratic, inept and unemphatic people having you essentially "stuck". I couldn't sleep for days, my partner couldn't sleep for days. Everything was hinging on this company to sort through their problems AND WHAT MAKES IT WORSE? The whole team I get NOTHING but silence from my Loan Officer, NOT EVEN A COURTESY CALL.

Does it end here though? Just getting started...5 days before new close date, the loan finally goes through. Now all Chase has to do is complete their paperwork, send to title, and we can close (should be easy right?). 1 day goes by, no paperwork...Title company gets livid, emails them 3-4 times a day asking "where is the paperwork"...2 days go by, title company finally gets a response "we're having technical issues, should be resolved soon". 3 days go by paperwork gets sent to the wrong place...4th day paperwork is finally sent to title, I rush to the office to sign with notary, get through all the documents until the very end...Chase had sent 1090 tax document they wanted me to sign...1 of which was for someone WHO WASNT ME...notary says "I have to sign all documents", which I will absolutely not sign someone else's tax documents.

Get title company on phone "this is what chase sent them". Call chase their 1st response "talk to your title company", to which I say "You sent the documents, transfer me to someone who knows what they're talking about", no managers/or my case workers available, said "they will call us back". Now sitting in the notary office for 45min when Chase finally calls to say "that was our mistake, please shred those documents"...finally everything pushes through and house gets closed.

But does it end here? I wish it did, you see Chase has this policy they advertise "Closing Guarantee, if your house doesn't close in 3 weeks you get 2,500+ dollars reimbursed". So did I get reimbursed? Nope. Did I file a formal complaint? Yes. Then the escalations department does pretty much nothing, despite me sending proof of their whole ordeal with emails, pictures, statements, etc...their final response your Loan Officer Tom G. says you don't qualify as it was "out of Chase's hands" and your "funds were not ready in time of closing". LIAR, FRAUD. Now I will be blasting the airways sharing this with everyone I can reach, stay away from Chase Mortgage, stay away from this Loan Officer, a company like this should not be treating customers this way...

Home lending people's names are weird. Their voicemail greeting message is foreign person voice, but when you actually talk to them they sounds like pure Americans. That's wasn't the issue but it feels awkward. For very very very small reason that doesn't make any sense they will deny your application. They took over three months just to tell me my application has been denied after giving myself and my family lot of stress. Made me submit all same documents over and over. The entire time of process they kept telling me everything going smooth and almost approved.

After all I contacted a local mortgage broker office he said Chase is the worst place to bank and apply for mortgage. So by taking my review with my recent experience with them I urge everyone avoid chase. Go with someone else even with few points higher interest. You will be saving so much of stress and headache in the process of your home purchase.

They used the incorrect SS # for her. Put us in a major panic as we assumed our credit or ID was hacked. Was asked to get a letter from my stock broker, I have a self directed IRA, that my dividends will support this $450.00 a month mortgage payment.. Felt like as a retired person with a portfolio of over $1M proven $88K gross income tax returns was a credit risk. Maybe our age didn't measure up to the Chase standard?? After over 50 days of frustration and getting worse and worse communication and zero end in sight, and the unprofessional customer service we had to experience!!I Asked for the madness to end and return my $500.00 deposit!!

Was told last week Chase will NOT return our money and not one manager, who I shared all the emails with, didn't care or must accept the poor level of customer service we were given.. Do NOT use Chase on line. Go to a local branch and deal with them. Chase, I feel, as interest rates began to rise, they intentionally made this process unbearable to force me to fire them, saved them a grip of interest and keep our $500.00 as well. Win win for them and that's how they reward poor customer service and questionable loan practices. We will cut up all Chase credit cards and tell anyone and everyone to look elsewhere for a HOME LOAN.. In conclusion.. who had more risk? $900K zero debt home owner or Chase lending a loan for $125K?

They referred to this as a "communication issue" then offered to quickly reactivate our application and expedite it, but of course not at the rate for which the rate lock would have still been in effect. We finally walked away from them. Beware of using Chase particularly if you are self-employed, and be very wary of their rate lock agreements.