Direct Bullion USA Reviews

I like the availability of the people at Direct Bullion. I could call and speak to someone immediately. If they were busy, they'd get back to me in short order. But there could have been better communication in regards to the products that I ordered in their delivery. I spent $75,000. When I would go to the depository to see if everything was there, there were some products that hadn't been delivered yet, but that wasn't communicated to me. Once Direct Bullion found out that the product had been delayed, that could have been conveyed. Also, their website could use some work. They've got one website then they have another one when you do forward slash USA. If they could make it one instead of being split like that, that'd go a long way. But our rep, Oscar, has been fantastic. I would recommend Direct Bullion to friends or family looking to preserve their wealth.

Direct Bullion's reps kept calling so their persistence stood out. They helped me first with my IRA and once I felt comfortable, I got some for myself. It was positive enough to where I told my family members and even my husband. It wasn't anything in Direct Bullion's control about how long it took. It was the IRA company that I had. They were slow on moving.

I bought precious metals through Direct Bullion and it was easy as pie. I was fortunate enough to meet on the phone with a gentleman by the name of Sam, and he took me through what was available and gave me a couple of hints on how to invest. I took that information, checked it out through other sources, and went back to him, and it's been fairly well. Sam is the one I most work with. There have been others too, but when I pull a checkbook out, I talk to Sam. All in all, the reps have been very patient with me and gave me a lot of information to work with, and it's been a real square deal. They did what they said they were gonna do.

They were very kind and patient with me. My rep Brian was exceptional. He called me back when I would call. He has the patience of anyone I've ever known. I called him about different things. I gave him the wrong address and so the money was sent back. It was counted and sent back out. He kept track of everything and let me know. I recommend Direct Bullion.

I called them up and talked to one of their guys there and he explained to me why I should be investing in the metals as opposed to anything else and it made perfect sense to me. I enjoyed working with them very much. They were very informative. I worked with multiple people and it was great because they pissed me off and, as they did, they said, "I will be here. If you need to talk to me, I'm still here. If you have any questions, we're all on the same team. So, don't worry about not talking to me." One of the gentlemen there, Tony, was extremely knowledgeable in metals and he taught me a lot about metals and I learned a lot from him. I look forward to working with them in the future.

Direct Bullion was more personable at first, but it's been frustrating working with them. It took longer for my purchase to go from being purchased to the depository than is legally required. It was two months. They said the depository in Salt Lake takes longer because they double check everything. I'm still a little bit nervous. I've had other people call and tell me not to work with them.

I talked to a salesman at Direct Bullion and he explained what I needed to know. I made a purchase and they sent me confirmation. It was a very simple process. The representative was good at updating when gold and silver prices were up or down.

Buying from Direct Bullion is easy. I like that I have control of the gold and silver that I buy and it's in my possession.