Direct Express Auto Transport Reviews

This was my first time using any Auto transport service and I'd be remiss if I did not boast about the amazing job Direct Express Auto did in delivering not but two of my vehicles. Direct Auto Transport maintained constant communication, professionalism prior to picking up and delivering my 2006 Acura TL from CA to ID days earlier than expected. After reading several reviews with Direct Auto Transport, I decided to go with them. My CSR Jessie was awesome in handling my request especially as my dates changed due to this being a military move cross country; Nonetheless, Jessie was patient and answered all my questions. My vehicle order number was **. I was notified by the driver that he was about an hour out from my house. He delivered ahead of schedule and we completed a flawless inspection! Will definitely book again in the event I relocate again.

Warning. Warning. BEWARE! Bait and Switch. Do NOT use this company. They use bait and switch tactics. They bid a low internet quote that they know would not ship at that price. Customer service is like dealing with petulant children. Don't waste your time with this unprofessional small business. FOLLOW UP....To be clear this disreputable company uses bait and switch tactics. They quoted a price of 720.00 for shipping and told me it would ship within 1-10 days. Then had a carrier select the car so they could charge my credit card. That carrier subsequently deselected the car but these people still charged the 200.00 deposit to my CC. After two weeks they said I could add 100.00 to the price. Do yourself a favor go with a reputable broker that does not use unethical business practices.

So this is interesting. Sorry for the length - I'm moving, so this is me attempting to ship my M3: 8/20 - Set up an order to have my car shipped out of Florida w/ first available date of 9/3. Radio silence until - 8/30 - Hurricane Dorian becomes a threat to Florida, so I ask that the shipment be moved up to today (8/30). That same morning, I'm assigned a truck. Great! I'm told I'll be contacted shortly to organize pickup. First odd email after asking if shipments come on weekends: "Yes, they do. Especially if they are from out of state. Nothing else better to do." Ok..

This is the greatest company, any future business that I have will be given to them. I booked them and within one hour they contacted me for scheduling. They were on time for the delivery and I couldn't be happier.

This has got to be the worst of the worst. I have been on the phone for the entire day,, not to mention for the last 2 days I was continuously hung up on,, and when I did get to speak with someone he was very rude and made it seem like I was taking his time away from something very important, and not only that I was told that I had to wait 5 days to dispute the charges because the company 5 days to do something. I was told to contact the company myself and fix it. Well I had already done that and the lady at the said company said that they had over 100 calls since last Friday stating that their company was taking funds from Direct Express and I tried to inform the moron from Direct Express but he continued to talk over me and hung up. Why is the government using these people? It's a joke. Did the government get a discount contract from them? They need to be shut down.

Jessie provided outstanding customer service throughout the whole process. Within hours of placing my request, my vehicle was being picked up and being placed on an enclosed carrier. Most companies wanted more money for an an enclosed carrier. Not Direct Express Auto Transport. The drivers communicated with me throughout the whole process. Scheduled a drop off time and arrived at my door in a timely fashion. Thank you Direct Express Auto Transport for making this process a stress free one. 5 star!!! Highly recommend.

I needed to ship my truck from California to Alabama and Direct Express Auto Transport had the best price. And, for an additional $150, it would be picked up in 1-2 days with 95% certainty. Completely false and misleading. After 5 days of calling and getting excuses, I canceled the order. Who knows if I'll get my deposit back. We'll see.

I needed to ship my car down to Florida for college and Direct Express Auto Transport made it easy and nearly painless. I received my car in a reasonable amount of time and with no problems. Would definitely use again.

From the first step of getting multiple quotes to the actual delivery of my car, the experience was quite easy. I have never transported a car, the customer service rep was informative and answered my questions - actually added additional info that I didn't ask for. The Driver arrived a day earlier than was noted in the confirmation email - which was great. Also, the selected Driver was friendly and professional - and suggested a few things that made the car transportation easier. Yes, I would recommend this company.

I paid for 7 days or less to have my vehicle picked up and delivered door to door. I was flexible so I made my car available 2 weeks prior to actually needing it shipped. After a week of the car being available for pickup and not hearing from the company, I called and was told to be patient, even though I paid for the car to be shipped by then. I called each day for the next week, to the annoyance of company, as if it was my fault that my car wasn't shipped yet.