Elite Home Warranty Reviews

We've been having an issue with our pool filter, and we've had five inspectors here, and they have all given us different diagnoses, and it's been kind of a nightmare. We worked with Tracy, and she was really awesome and patient and helped us through that. It's been really great to work with her because she's helped me stay calm with all the issues with our filter. The most recent claim with Elite was getting that corrected because the pool hasn't been staying clean. Tracy helped us find some people that does pool cleaning and pool repair. We have a guy that we use now, and he replaced the sand in our filter, which was causing the issue. Now, we're doing good. It was mainly getting sand put in the filter because it was old and so the water wasn't pumping through.

When I filed a claim for the water heater, Elite got somebody out here within the time they said they would. The service representative I spoke with, Tracy, was great. However, they lowballed it and went to a bottom feeder repairman. Elite needs to stop doing that. That costs them money. The first guy that came out spent all day and thought he needed a part. But he was wrong. He wasn't even close. He put the part in the second day. The second day, I was getting cold showers. But Elite took care of that. They got a better person out here. The problem was a minor adjustment that the second guy found in five minutes. I'm not happy with the amount of coverages that Elite affords though. The coverages are inadequate. For the air conditioning, at a coverage of $3,000, that would not even cover the replacement of the fan, let alone the compressor. That's gonna be thrown at the owner's problem. For the pool, it's an option you have to pay for. With that $1,000, I'm accustomed to much better coverage.

I'm in transition from another company and I didn't want to be out stone-cold without any kind of coverage. I wanted to get something onboard, just to be on the safe side. I did Elite Home Warranty primarily for their BBB rating and the reviews that I read online. When I called, all my questions were answered. I had peace about that. In the event something should happen, I could quickly cancel the contract with no problems.

Elite Home is great and easy to work with. I got the home warranty for my mom's home because it's a bit older and things have a tendency of going wrong with it. I've had to submit two claims, and the first one was simple. We thought her dishwasher was broken, but it was just user error. Still, it was really easy to get somebody to come out, check on it and tell us that it was just us that weren't using it properly.

They're great. They offer the best and their service is phenomenal. I just had a plumber out from them, and they sent the plumber out the same day I called. When I call, I get the same guy who did my contract, Zack. He called me back three times when the plumber was here to make sure everything went the way it's supposed to.

I had a claim for the garage door opener and Elite handled it awesome. I called on a Friday night and they answered and called me back the next day. They sent somebody out to fix it and the tech was awesome. It's one of the better experiences that I've ever had. Also, props to the guy I called to get the policy. I told him I was gonna call him back but we had something come up and a month later, that guy checked back up with me.

The people from Elite Home Warranty were responsive, they speak English, which was helpful, and there was a thorough follow-up to ensure that the issue was resolved and addressed. Prior to someone coming out, I was provided with the name of the contractor, the approximate response period, and the scope of what they would address. I had good feedback from the contractor. Everything seems to be working well. I would recommend Elite and explain that my experience has been extremely positive.

For the most part, everything has been fine. They're really nice and very accommodating. The only negative is that getting parts coming here is really hard because we're in a rural area of Wyoming. But my rep had the best intentions for us to get this done as quickly as possible. Getting through to a rep has been super easy. It's a relief to have them in my corner.

I’ve had Elite for two months now and I love the peace of mind that if something breaks that's covered, we can just call them and walk through the process of getting some help and not having to pay 100% cash to fix something. The person I dealt with when I bought the warranty was very nice and accommodated when I was able to talk on the phone and followed up with me. I was a little bit pressured into buying the three-year package and paying all upfront for the entire three years. And I couldn't do that. I had to do just the monthly payments. But other than that, everything was great.

It's been good with them. When I needed something, they went beyond to make sure that it happened. I had a claim for one of the air conditioning units but I have two. They allowed the techs to work on both units and didn't have to make me pay another service charge. I also had a roofing issue and they paid for that. I've also had plumbing services when my thing was stopped up and they paid for that as well. Plus they're not sending second-rate contractors.