Ella's Bubbles Reviews

I was able to get a hold of support this morning and it was great. I am not sure why nobody was able to contact me from the left messages or online form. But I have communication now and it was very helpful. Since this particular issue is resolved I will update the review pending installation.

We bought a Big4Two tub from a local distributor. It took us a while (over a year!) to assemble it because we were having the bathroom remodeled and had delays. When we put it together we realized the bolt to attach the door handle was missing. We called the company we bought the tub from and they were out of business. So I called Ella's Tubs and they figured out what part we needed, sent it to us for free and video chatted with us to show us how to install the handle. Thank you thank you!

We ordered an Ella wheelchair accessible bathtub from Ella Bubbles. It came with all the bells and whistles. It’s like having a home spa at your house. The bathtub was delivered on time and the contractors were great. We needed it lowered into the floor by 2”. Everything turned out great and we love our new bathtub. The contractors were very professional and the installation went without any issues. We would definitely recommend this company and product to anyone who is thinking about buying a new walk-in bathtub.

We purchased from Ella's Bubbles and are beyond thrilled with every aspect of our experience with this company. Customer service is awesome. Daphne was very patient and knowledgeable with all our questions and requirements. As a DIYer the tub was easy to install. Our tub has heated seat and back which makes waiting for the fill up easy. Our knees and backs want to thank Ella's Bubbles for all their help and recommendations.

I bought my Ella's Bubbles XXL Transfer walk-in tub through Wayfair. My son-in-law who is a Journeyman plumber installed it. We had an awful experience with it. We tested it outside and it worked fine, but it leaked like crazy. It had three leaks in the piping underneath. We called Wayfair and they rebated me 50% of the price of the tub. My son-in-law re-siliconed the joints and told me that two of the three that he re-siliconed worked fine and one didn't. He has to scrape the silicon off and try again. Plus, he found another leak. We put in a tray underneath the tub that will pick up any leaks and take them to the sump pit. I don't know what Ella's is doing. All the reviews I've seen on Ella's were very positive, but obviously, something went wrong somewhere.

I was doing searches on two-person tubs, and then got the idea of searching for a two-person walk-in tub that would fit the space that we had. I found it on Ella's website but what also came up was who else sold them and Home Depot did. The Home Depot site didn't seem to be a good place to try to figure out certain things and ask questions. There was a spot on Ella's site where you could email to ask questions and they called me back. They gave me a very good price, essentially equal to what they referred to as the best internet price and they shipped it direct for free. I purchased the Tub4Two five weeks ago. It’s a soaking tub and it’s just a simple one but they have a door. Generally, it’s probably considered to be for senior citizens who want a deep tub where it's too high to step over to get into because it's deep, and you can really fill up the tub and soak.

My brother-in-law brought up Ella’s Bubbles and I said that I would see what they got and what was different. Pretty much everybody was close with the product and very similar but I’ve had no complaints. I made my purchase in January and it wasn’t that it took until March to get it in, but I wasn’t satisfied with the installer that Ella recommended at the time in the Chicago area. They came and put the tub in, and I loved it and it looked great. However, it wouldn't keep the water warmed up so, they changed something out. That didn’t do it. They ended up putting in dual tanks and it cost me another $1,500 on top of the tub, which I was not happy with.

I was researching walk-in tubs online and I ran across Ella’s Bubbles. I also spoke to my daughter’s DME place and they recommended a tub from Ella’s Bubbles. My interactions with the sales rep were great. I went to the warehouse and he helped me find exactly what I needed for my daughter who has special health care issues. Everybody seems to enjoy the tub.

We found Ella's Bubbles on the internet and nobody else made the particular tub we were looking at, which was the tub for two. For us, it was like a mini hot tub and we don't have to go outside. Although our interactions with their sale reps were fine, their technical people weren't very good at answering the questions that my husband had. Moreover, their manual was too generic. It said the tub needed a 20-amp circuit breaker, which was a little awkward to deal with. But when he looked at the tub, it only needed a 15-amp breaker. The plumber that installed it cursed it a few times. They were good to bring it up upstairs though and had four guys to do it. Plus, they cleaned everything up.

I wanted a micro bubble tub and I did my own research. I had a couple of the TV ones come to the house and bid but I threw them both out. I bought it on Amazon and it was the best price. A plumber friend and I did the installation. The tub didn’t seal well on the door and it was my fault because the frame bent a little bit. I didn’t jack it up in the center enough, so the door was binding, closing, and then pinching the gasket. Once I talked to the service tech in Chicago, he straightened it all up for me. One adjustment and it was fine ever since. As far as functions go and everything else, everything in the tub looks great. It has for a year now.