Empire Moving Group Reviews

Moving from a small town in Mississippi on over to Missouri to get closer to family and friends I grew up with. I was in a 1 bedroom condo so I didn't have a lot of stuff but the stuff I had was mostly made up of large objects and some fragile items here and there. Empire assured me that they can make sure everything makes it undamaged and that they could handle the couches and dressers and other miscellaneous larger things. They did a good job overall and I really appreciate how fast they were!

Moving over state lines from West Virginia to Virginia for some cheaper property. Everything went pretty well with the move, we had a lot of junk that needed to be removed, recycled or thrown out which this team also helped with. They even helped out with a final walk through and deciding what was staying or being thrown out. I appreciate the hard work these movers put into their job.

Had a move from Southern PA to Syracuse NY and had a tough time finding a reliable team to make it happen. Empire came through at the end of my search and assured me they could pull it off. I was skeptical at first but everyone seemed super nice and was knowledgeable about the roads to take so I figured I would give them a chance. They did a great job and didn't break anything so I'd say that's worth a perfect score!

Empire Moving Group was absolutely FANTASTIC. I had nowhere else to turn and thought I was going to have to just donate things because my local teams and friends and family were all indisposed and couldn't help or were too expensive. A friend told me to call Empire and they will make sure everything is taken care of and sure enough they did! No issues with the move itself and everyone who works there is super nice!

Had a pretty small quantity of stuff compared to last time I had to move, some basic stuff. Moving out of my girlfriend's and into my own place in Georgia after a break up. I work remote so I just found the closest place with cheap rent. Due to the nature of everything, speed was a factor and I needed to go asap. They made it happen and I didn't have any issues.

Useless brokers. Poor customer service once your moving rep is done with you. Mine quit working for them shortly after I signed my contract. Missed delivery date by 1 month. No response from customer service whenever I inquired "when" my furniture would ship. Multiple calls and emails over the course of a month: "We don't know, but as soon as we do, we will let you know." That literally never happened. Truck showed up 1 day after my last inquiry. They didn't even know it had left AZ. Absolutely useless and pointless company. Don't do business with them. Just rent a POD from Uhaul, hire 2 movers to fill it. You'll save $1000s of dollars and NONE of the stress.

We recently hired Empire Moving Group to assist my daughter with her interstate move, just within 100 miles distance from PA to NY. Our experience with them has been extremely disappointing & we felt cheated, mad, frustrated, helpless & at their mercy on the day of our scheduled move date. The company failed to deliver on their initial estimate & on day of move charged us double the amount of our binding estimate, disregarded agreed-upon moving timelines in spite of paying extra fees to have a fixed day, and treated us, as a consumer, unfairly throughout the entire process.

These people are cons. We dealt specifically with Eric **, and he broke the VERBAL contract with us. He promised us everything we wanted. Told us not to worry about the contract guidelines because we were "all set." Couple days before our move CROSS COUNTRY, we get a call (not from Eric, because he is on "vacation." Saying that everything we had wanted, will not happen. And if you bring up this review site, he will say it's just people complaining, no one ever write a good review, etc. When my husband was getting nervous about the reviews he was reading, he tried calling Eric only to have it be impossible to get a hold of him. But when we were "potential customers" he was available 24/7. So we are out 3k and had to rent a U-Haul and move ourselves. I don't know how these people live with themselves. THERE IS A REASON WHY THEY DON'T HAVE A FACEBOOK. DO NOT USE THESE PEOPLE.

I researched numerous moving companies and spoke to a very friendly, seemingly knowledgeable rep for Empire, named Aiden. He took detailed info regarding move and provided a quote which seemed high. He came back with a reduced amount if I would commit in 24 hrs. I did. My first mistake. Fast forward. We packed all our things. Movers scheduled a range of dates, showed today. They advise Empire is a ‘broker’ and some moving company I have no knowledge of showed up in a U-Haul. Unsure if I will ever see my things again. In addition, we already paid $1500 more based on what was ‘over’ Aiden’s original box estimate. Today movers had husband sign a new contract and original estimate of $6300 is now $9500. So we are screwed and honestly I’m feeling as if I will never see my things again. Lesson learned… Very expensive lesson learned. Just DON’T trust these people!!!!

Consumer Affairs is supposed to look out for your well being by telling you the truth about companies.. Empire shouldn't be allowed on this website.. They're just a phoney phone broker.. They'll promise you the Moon on the phone.. They have no trucks, movers, or storage, only phones... Their M.O. is to initially charge you $8000 then jack it up to $15000.. They charge you upfront, then hand you off to any company that stores all your belongings in a unprotected warehouse for weeks, where local riff raffs rifle through it..