Endurance Warranty Reviews

Endurance covers my Jaguar XF 2015. At the time of buying the car, I made a stupid financial decision because Jaguars, Land Rovers, Range Rovers, and Volvos are not that famous cars in the US so their parts are hardly available. Not a lot of repair shops fix them. My coverage with Endurance is not bumper-to-bumper but it covers the most important parts that I need such as electrical, engine, fuel system, and suspension. They even cover maintenance.

I actually talked to eight different warranty companies and some of them didn't cover my car because they put my car in a luxury category. Some warranty companies offer very basic coverage. I was looking for a warranty that also provides me maintenance so that my expenses on the car would be close to zero. Fortunately, Endurance was giving that. They also have three oil changes a year, brake pads replacement, and wiper blades replacement. They have all the roadside assistance requirements like battery service and towing service.

I have filed a claim for repairs with Endurance and that successfully got through. It's for the power window regulator that makes the car windows go up and down. There was some fault in it and it stopped working. I took it to a repair shop and they gave me an estimate of $1,300. I gave them my warranty details and the shop called Endurance. They covered everything except my deductible, which is $100. That was pretty cool because I did not expect that repair to be that expensive. If I was paying out of pocket, that would have been too much.

The car is again in repair for some basic stuff. There's gonna be another claim soon. They're just inspecting it right now. The current problem was something related to the EVAP system or the emission system. Every repair shop I took it to was not willing to do anything. The moment they inspected it, they said they could not touch it. I finally ended up taking it to the dealership, which Endurance will cover. Overall, I've had a good experience.

I did something online and a woman called. She quoted me a good price. At that time, I had a little bit more research to do so I was going to call her back after I talked to my husband about it. I called back a day or two later. But when you call back, you don't get the same person that you talked to. I got somebody else. and I almost had to start from scratch. The first woman put all the information in the file and the other woman was able to look it up. That helped. The first woman gave me some discounts and the other woman said, “I'm not quite sure why she discounted that. But since she did put it in there, I will go ahead and give it to you.”

I was eligible for the premium package because of the condition of the vehicle, the year on it, and the mileage. That comes bumper to bumper. There was also roadside assistance. If I get a flat tire, they'll help with that. I have family in Massachusetts and we go down there. Endurance only covers towing. I said, “Well, that's all fine and well. But if I'm in Massachusetts, that tow is not getting back to New Hampshire, or from somewhere else. So therefore, if I have to spend the night or something and I incur expenses, that's not going to make me happy.” They said, if you have to stay somewhere due to that fact, they would cover up to a certain amount of where you have to stay. That was another good thing.

So far, Endurance is wonderful. They weren't a pain. Their rep only called me once. I'm sure Endurance doesn't cover everything 100% but it would be nice if they did. I wish the price was less too but relatively speaking, they are comparable with what else is out there. Having a warranty is very valuable if I have to use it. There was one thing that bothered me. You have to wait 30 days and I can understand the time limit. You don't want somebody to buy the warranty and 10 days later, they say their motor’s gone.

But the thing is you have to put a thousand miles on your vehicle. My biggest pet peeve was we don't drive our vehicles that much. If I put 6,000 miles on my vehicle last year, that would have been a lot. I told the rep, it’d be close to December before I put 1,000 miles on it. She said, “Well, people cheat." I’m like, “I understand that. I can get you a written whatever... I just had the inspection done on the vehicle. I'll send you copies of whatever they had. Or you can get them from the dealership if you want to, that the car is in tip-top shape. That should help clear it up.” I said, “You can see I already have coverage.” I purchased the warranty before my coverage went away because I did not want to be without it.

But they don't have anything like what I suggested, which I understand. The only thing was I wasn't aware of the mileage condition until I talked to the second person. When I talked to the first woman, she forgot to mention that part. She did tell me about the days of waiting but not the mileage on the vehicle. That aside, I got free oil changes and stuff when I first got the warranty. I had four and I got to use one. After two years, they're no good anymore. I only go in for an oil change once a year. Even by then, I haven't met the mileage. With the synthetic stuff, you get 5,000 or 6,000 miles or whatever. My husband and I are both retired and we don't go anywhere. I can go take a road trip and I can be 200 miles away from my thing and break down and I'm screwed.

If I don't do it, would they make me go to a service center and have the car checked out? Because I did not understand what he was talking about. And he said, "It's just the way it works." It felt like a high-pressure tactic. But I'm savvy, and it is what it is. So, while I was on the phone with him, I googled the reviews and it seemed legit. And it wasn't to a penalty or anything. I can cancel it anytime I want and I'm out of it. So I wasn't putting anything up, risk-wise.

Endurance said that all my car was approved for was the middle-tier warranty. But if I had the option to upgrade it for a nominal amount, I would have because it covered more. If that middle-of-the-road warranty cost $130 a month, the difference between that and what the highest one wasn't that much. So, I would have paid another $30 or $40 a month to have access to that better warranty. It was just presented as a take it or leave it, without saying "Take it or leave it."

The payment plan is nice and convenient. I did the down payment, and I had to wait a month and 1,000 miles before the warranty became active. But they just debit it out of your account. I tried to be savvy. I wanted to pay it biweekly. The rep said, "The only way that you can do that is if you call and make the extra payment manually. But your plan won't take effect until the payment is full, which would have been 45 days." It would move it from the 11th to the 28th. I said, "Just do it."

Also, they were stating that if I didn't pay for a repair that my facility is telling me that the vehicle needs at this point, my engine would no longer be covered through my Endurance policy. That was a little wishy-washy. Now, I still don't know what the final say is going to be ‘cause my service advisor is going back and forth with Endurance right now. Other than this, it's been a breeze and Endurance has saved me a ton of money on repairs already. I don't mind paying the deductible because I know that my car is completely worth it.

I still tell people to get Endurance because I know what the other policies cover. Their plans are all good. They don't just cover repairs but a lot of maintenance items as well. With my policy, you get three free oil changes a year which is totally worth $100 a month. You also get a one-time brake pad replacement and a one-time battery replacement for the life of the policy. Even if my claim doesn't turn out in my favor, I still tell people that this policy has paid for itself tenfold already.

I had an issue with my BMW where it kept dying every single day with a new battery. It turned out the issue was the electric coolant pump that had a draw on it. Even when the car is off, it had the coolant pump turned on even though I don't hear it. They rooted the problem right at the dealership and Endurance covered it. The coolant pump alone was $900. Then the labor was another three and a half hours times $225 an hour. I'll pay a $100 deductible for that any day.

They also covered my oil pan gasket that was leaking as well as a valve cover. They gave me a discount on batteries and brake pads. The warranty has kept my car on the road. I have a 2012 BMW and it drives great. So, I wouldn't have been able to afford that repair, especially at that particular point in my life.

The main reason I wanted the warranty was because of the high-end tech things I needed which included the navigation system, the voice assist, the park assist, the lane assist, the brake assist. There were too many things that could go wrong with my vehicle and everything when you're dealing with a computer or high tech is expensive. Just changing the radio and navigation is $2500. Endurance covers every single high-tech thing. Also, a lot of the other warranties that I looked at said they could use aftermarket parts or refurbished parts. I didn't like that and that's another reason why I chose Endurance. It's stated that they only use OEM parts for major things in the car. For the air conditioner, if that breaks, they are not using aftermarket parts. If the exhaust system or something happens with that, they're not using aftermarket either and that's in writing.

My warranty covers seals and gaskets. It doesn't have to be that something else is causing the issue. With other warranties, they cover seals and gaskets only if it's part of another repair. The warranty is beneficial. Within five years, I would get my money back from the policy. If something were to happen, and I totaled the car or sell it, I can always cancel the policy and it would be prorated.

The package that I have encourages me to get the maintenance done on my vehicle, and it gives me discounts on different things. I get a $50 credit towards oil changes. I also got a set of wiper blades for free. They give you different things toward the different intervals of the servicing that you're supposed to get as well. I read my policy line for line and I called them when I wasn't sure what different things meant. They were very helpful. If the rep didn't know the answer, she got a hold of someone else and gave me the answer I needed. My policy is a great deal. We purchased the car for my son and the monthly payment is low enough that he can pay that in two years because we wanted to teach him responsibility. It worked out and they're flexible with the monthly payment.