Fetch Pet Insurance Reviews

My 1 year old Havanese Lizzy started having urinary issues so I took her to my vet & she was put on antibiotics. After 5 days there was no improvement so they did a urine test & then a x-ray & discovered 5 stones in the bladder & recommended surgery. She had the surgery & came out of it with everything being okay. Fetch paid everything that my policy outlined without question & in less than 2 weeks of the money was deposited in my account. I would definitely recommend Fetch for their professionalism & quick response during a difficult & stressful time. I had a different insurance company with my last dog & they were by no means as good.

Fetch absolutely came through for my sweet little dog Ruby. She had severe patellar luxation in her back right knee that was inhibiting normal activity, and she isn't even two yet! I am SO glad I got this insurance for her when she was just 3 months old. It is easy to file a claim, and I received responses and updates via text and email to let me know the claim was in review. Within less than two weeks I had 80% of my total surgery cost deposited straight into my bank account. I have been recommending Fetch to everyone I know! SO grateful and pleased with everything about this company!

I am amazed with this policy & the customer service. I had gotten this (very hesitant) thinking I would never use it because my dogs were perfectly healthy.. Almost a year later my one pup was diagnosed with kidney problems. She ended up passing after a few weeks. It’s still very hard.. This company was so so helpful making sure I could get all of my information to them to make sure I got reimbursed for what I could with my policy. It did take a while to get reimbursed but I had a ton of claims. I mean I was putting in a claim like every 2 days. So I expected that.

My cat couldn’t urinate on his own and he was at the ER for 4 nights, it was totally unexpected and a huge amount of money or if I treat him, he would die. Within the same month, my dog found cancer-like lump on her ear and needed to be removed. My payments got transferred immediately once they approved, the whole process was pretty easy and straightforward. I am thankful for them, they are not playing tricks and try not to pay you. And, I honestly think everyone needs to get their pet insurance. It could be choosing between thousands of dollars or death.

Our Morkie was diagnosed with bladder stones back in April of 2022. We tried to solve the issue with diet, but 6 months later the stones were still there. We went and got a 2nd opinion, and he had the surgery to remove the stones in October. Fetch processed our claims in a timely manner and we were so pleased with their services and support. I would definitely recommend Fetch (and already have) to anyone looking for pet insurance. Thank you, Fetch!

The monthly premium has more than doubled in just 2 years. My dog is only 5 years old! Can not imagine how much they are going to charge as she reaches an age where the insurance is actually going to be used. I have not made a single claim. You can't even cancel the policy online, you have to call in.

Horrible service and coverage. Their requirements for claims and reimbursement are illogical. They denied our claims because we don't have a full medical history on a 4 month old adopted puppy. She's from a shelter. There is no medical history. Even still, they would not cover her vaccinations.

Call me a curious cat as I saw so many 5-star reviews here. I'd leave zero if I could. I've been a loyal customer for over two years, faithfully paying premiums with the expectation that they would provide comprehensive coverage for my beloved cat's healthcare needs. However, my recent encounter with this company has been nothing short of frustrating and disheartening. My cat recently underwent tooth surgery. This procedure included a blood test and anesthesia administration, both of which were explicitly stated on Fetch's website to be covered under their policy for "every tooth." To my astonishment, Fetch denied my claim, citing it as "preventive care." This reasoning directly contradicts their claims of covering "every tooth" and renders their policy not only unhelpful but also inhumane in its refusal to cover necessary medical procedures.

The Fetch Pet Insurance is an easy way to rob people in need that loves their pets. The customer service line is terrible. You can't get through with a live person. I have Fetch for 2 years now and the first time I submitted a claim because it was an emergency my claim was denied. I sent the all documents they were required and their answer was a nonsense response for the denial. It would be nice to know before I spend thousands of dollars that FETCH TRULY DOES NOT COVER ANYTHING AND THEY JUST STEAL YOUR MONEY.

I had been a a Fetch Dodo client for many years. I paid my insurance bill for my two dogs on time every time and never made a claim. Recently, I moved from one neighborhood to another (12 miles distance). When I called to update my address, they raised my premiums over 100% even though I moved to a very safe, affluent area. In other words, I was significantly penalized for moving. Their own customer representative even agreed with me that I should terminate the policies after he informed me of the crazy price increase, and he was unable to explain why that happened. I find that to be very suspicious and indicative of disgusting corporate greed... especially given the fact that I have been a long time customer that has only given them money and never cost them a dime. "Untrustworthy" is the word that now comes to mind when I hear the name of this company. If you become a customer, don't move because it's going to cost you BIG time!