Fidelity National Home Warranty Reviews

Fidelity National Home Warranty is a SCAM. They charge $85 and plumber comes. He says, "You don't have a cleanout," so he charges me $500 to install one, then tries to clear blockage. Can't clear blockage and says, "You need a hydro jet." Fidelity National Home Warranty denies claim saying that "you didn't have a cleanout the moment the plumber walked in and you had to pay to have him install it. So now pay another $85 so we send someone with the right tools to clear the plumbing blockage." Same problem, never fixed, but they want you to pay multiple times to fix the same problem.

I want to share my miserable experience with this company. I wish I can give ZERO star to this company. Handled by amateurs. Customer service is terrible. Charged me again for service which was covered under warranty and still did not fix my problem. Do some favor and never buy insurance from this company.

If I could give less than 1 star I would. Moved into this house less than 3 years ago with new appliances. Had a problem with the washer and it took MONTHS for them to repair it. Now a problem with cooktop and they won't cover it. One of the burners isn't working correctly, there is no way to tell if the burner is on or off. They insisted it was the knob and wouldn't listen when I told them switching that knob with the knob of another burner didn't make any difference. (I had already had Samsung out to check it and they said it was a board and that a new knob would make no difference.) Fidelity would not listen.

I had a pipe break in a wall. They sent a plumber out who walked in with an attitude and I showed him the wall where the pipe was leaking and he said he was a plumber not a demo guy. He refused to cut a hole in the drywall to fix the pipe. He said I have to call someone else out to cut the drywall then he will fix the pipe because Fidelity doesn't pay him to cut the wall.

This home warranty company has been nothing but a hassle. There is no direct way to talk to anyone. We had an issue last year with our AC, it took months for them to get it fixed. And it broke within a year because the job wasn't complete the last time. Then, we had to do it all over again. They initially denied our claim after taking three weeks to process. We finally were able to talk to someone who could help, and then she tried to get us to pay for it when it was under warranty. It was so hot, we ended up just paying out of pocket.

The customer service representatives barely speak English and communication is quite difficult. They dispatched a plumber for a septic tank alarm. The plumber they dispatched did no work on septic tanks. We found a local plumber that did and was able to come out immediately. He repaired the issue. We cancelled the request with FNHW. I sent them via email my check and a copy of the invoice, which they have declined to reimburse us for. Customer Service is absolutely horrible.

I've been with this company several years and this year the prices went up, I understand but, I was out of ac for 11 days. I called them many times to confirm appointments. I get it they're busy but make me wait a. 12 days for a diagnose... c'mon. I ended up paying for my own company. Then my garage door broke down. Called them again and the answer is "we only cover garage remote opener" ... remote price is 45 (cheapest) and they charge you 85 for service... I hope you read this before buying this home warranty...

We've used Fidelity for years to cover our home warranty needs. This year, however, the price went up...not "a little because of inflation" up...but by over $500. We went back through our records and noticed that two things happened. First, they dropped their pool/spa vendor and notified zero customers (but continued to charge for it). Secondly, they added coverages to our pre-existing policy without our consent - things like an RO system, a well pump, a central vacuum and a washer/dryer (which we have covered by other means)...Our home doesn't even have an RO, a well, or a central vacuum! So imagine our surprise when we contacted them to discuss the matter, and they basically said "oh well, you've paid for the year, just cancel and get a refund". So we did...we canceled in June, and after 43 (YES 43 email exchanges) we finally got a partial refund for less than 1/2 of what we paid.

I have 2 home warranties with this company. Over the last year their service has declined to the point of null and void. The providers that they send to your home DO NOT SHOW UP. They DO NOT respond to your calls or follow up. I have been chasing 1 particular item for almost 2 weeks and to no avail. WILL NOT BE RENEWING. ****BUYER BEWARE***.

I have been with FNHW for 13 years. They used to be good a good company but not anymore! They hire the worst of the worst companies. The technicians, do NOT know what they are doing! If you want to second opinion, guess what? That comes out of your own pocket and you don't get reimbursed. FNHW used to hire reputable companies to take care of your home warranty issues but not anymore! The companies they hire now, show up in their personal cars with no equipment to fix anything! I'm not surprised that this company has 1 star. Maybe they're trying to lose customers and go out of business because, that's where you're headed.