Fifth Third Bank Mortgages Reviews

I bought a new car in January of 2022. This bank has the worst customer service. I live in a state there are no branches so I can’t go in and get help. Their customer service hours are terrible. Nearly ever single month of the almost two years now trying to make the payment has been a multi day process. First, they tried to process the payment through a 5/3 checking account I don’t have, instead of the account I provided them.

This company purchased my mortgage from Citywide. It's been nothing but harassment since. I get paid on the 5th of the month and always make my payment when I have verified my deposit has been made from my employer. They start calling on day 2 about the payment being late. Never mind that I have a 15 day grace period. I have explained to them month after month that I pay my payment on the 5th and to not call me to no avail. Now my homeowners insurance is 7 weeks past due and they are telling me my Insurance is not part of my Escrow.

I having been using online banking for about 6 months to pay my monthly mortgage. I have had several problems logging in and once again I needed help. I was told I had an error message that the system had timed out. I explained to the operator that the system timed out because I never received a security code in my e-mail that I need to receive before I could log in. That's why it timed out! I also tried to get a text sent to my phone and never received it either. I was told the solution to the problems was logging out and waiting a few hours before trying it again. I was told that would probably solve the problem.

Not to bad for getting a mortgage but after that it goes down the drain. Got hurt and tried to do a skip a payment. They forced me into forbearance, lied and said it wouldn't go on my credit, and tried to get me for back payment when I was told it would go to the back of my loan, and caused me to miss a payment while trying to work everything out. Then a storm hit and damaged the house. Because I was in forbearance they wouldn't give us the money and we are still dealing with loss draft. Everything they tell you is lies from the beginning. I do not recommend them for anything.

Every time I have an interaction with 5th 3rd it astounds me how horrible they are. Their customer experience is literally one of the worst experiences I have ever had... The systems they have in place are horrific, their poor customer service reps are set up to fail and their technology doesn't allow for cross channel communication. This particular interaction with them was regarding dismissing my PMI. My home value has gone up significantly. Their process is to have me send an email request to a generic inbox where nobody confirms receipt of the email. I just called in 6 weeks later after sending multiple emails and the kid on the phone told me they 'sent me a letter' rejecting my request.

Our mortgage was bought out by Fifth Third Bank 4 years ago. We've always had automatic payment set up. All of a sudden, they're calling EVERY SINGLE DAY, 7 days a week at 8 am because "they have not received the payment." Although the payment has been processed through our bank they keep telling us they have not received it. What changed? No issues for the past 4 years and all of the sudden our payments are late?? Today I literally lost it! Same woman calls on a Sunday morning at 8 am!! My only day to sleep in and she calls to harass us!!! It's unprofessional and unethical! If I could switch companies I would do it in a heartbeat.

I set auto payment on my mortgage. They charged me for every month then I faced with foreclosure. Event though I paid the amount, they made me pay again to save my house. I had proof of clear funds, I had proof of auto payments but they didn't care. They keep asking if I want to set up a payment. When I asked to talk to the supervisor they said he is unavailable. This bank is joke

5/3 Bank bought my mortgage out after I closed on my house. I did not pick this bank. I would go in the app and split the mortgage payments In half so every other week I got paid I’d pay half the mortgage. I was doing this for months and never heard from the bank. I went to purchase a car and then they ran my credit. Said I was 4 months late on my mortgage. I called 5/3 bank and they said we don’t do half payments and that the money I sent was returned to me. While on the phones I logged into my bank and I never was refunded anything. So then they tell me, "Oh it was a printed checked mailed to the address on file." I informed them I never got a check back. They looked up the checks and saw I never cashed any.

5/3rd bought my mortgage, so they were not my choice. I received a letter saying my escrow is increasing, therefore my payment is increasing...2 WEEKS after the payment due date, which was paid the original amount. I immediately called, made an additional payment. (I always pay greater than the minimum) and was assured all was good. 5/3rd put BOTH payments into LINGO and didn't apply. SO in the meantime the new payment amount was sent out (auto pay) then that shows my account was LATE....NO, YOU refused to apply the escrow changed payment properly....(another HINT, ya can't figure out their payment process on the website - and I'm an accountant)...

If you could change your mortgage company or prevent from FIFTH THRID BANK becoming your mortgagor, change them or STAY AWAY! This company is the only company I've dealt with that their CSR do not know what a Mortgage Note is. Once I was able to find someone competent enough to know what the Mortgage Note was, they state it could only be mailed! Company is difficult to deal with...period!