First Premier Home Warranty Reviews

I was deciding between three home warranty providers. I'd ultimately decided to go with First Premier and purchased one year of service at what seemed to be a great value compared to the other choices. What is even better is that a First Premiere representative call me and offered even better service, at a lower price, and offer the chance to lock that low rate in for six years! Of course, I glad accepted, and he was able to void out the earlier payment I made and signed me up for the six year rate lock. I'm glad I considered First Premier and I look forward to having their coverage.

I am a brand new customer. Had not heard of First Premier before but the representative, Steven **, was courteous, knowledgeable, and friendly. He was willing to go the extra mile to ensure I had a great experience. I'm praying I don't need anything major but it's a peace of mind knowing you are covered. The only thing I wasn't too pleased about is the 30-day wait but I love that they have a full refund in that 30 days if you want to cancel for whatever reason. I like that the company appreciates their vets and they have a friends and family program as well as a second property discount. They also price match. Love it!!!

After searching and even going with another provider, I was impressed with Rep Jason **'s knowledge and response to every question that I had. He answered questions based on his personal experience with other providers as well as his knowledge about the better services First Premier has to offer. I verified all his correct answers. Even the answers that other home warranty providers didn't share with me, the fine print, would have resulted in bad services for me since I'm a single parent on a budget. Thanks, Jason for looking out for your customers and providing the best most important details about I should commit to First Premier over other home warranties.

Our initial experience with dealing with First Premier has been first rate. We talked with Don for the initial contact. He was very friendly and professional. Once he understood our situation, he transferred us on to Jason who explained all of the coverage and discounts available for us senior citizens. (Guess it's almost worth getting older! Lol) Anyway, this is an outstanding service contract and a real no brainer. We are looking forward to not having to worry about all of our appliances, Heating and air conditioning, household mechanics, etc. Repairs are something you hope you never need, but it's nice to know that First Premier has your back with dozens of service providers in our area. Thank you FP. We look forward to many years of peace of mind.

I was comparison shopping for Home Warranty plans. I contacted several companies. After speaking with several Sales personnel at First Premier I spoke with Mr. Jack **. Mr. Jack ** provided EXCELLENT, courteous and professional Customer Service. Mr. ** was attentive to address my questions with responses of which were clear and acceptable. Example “toilet” is included in "Plumbing." Mr. Jack ** is the reason I took advantage of a Cyber 6 years offer with $45 Service Fee as well as Ice Maker and Roof inclusions in contract. Mr. ** is an asset to First Premier. Mr. **' professionalism along with his knowledge of company's detailed marketing information should be emulated. Ms **

I’ve been looking for a home warranty for a few weeks and felt like it was a negotiation to get the best price. This was not the case with First Premier Home Warranty. I called Michael. He answered all my questions and gave me the best price without having to play hardball. Highly recommend!

My representative, Michael, was very professional and thorough! Answered every question I had (and I had many) in detail, and his explanation of the program left me with very few questions about that! I was sceptical at first, but I did sign up with confidence that this is a program with value!

I have been with this company for two years and this was the first time I called in a claim. It was for one of my AC units where a problem was discovered during regular maintenance. I sent them the quote and after trying to get help and not successful 3 times, finally got a person to pick up and help. Sent in pictures, quotes, etc. Basically I did all the pre-work for them. Their response was to pay for less than 1/10 the quoted part cost based on some mysterious blue book (that they cannot produce). In calling to try and talk to someone, and finally reaching a person to pick up, the response was both condescending and rude and followed with being hung up on - three times! Then they started with emails and said I had to sign the document that I still needed to talk about cost. After several emails (5) to try and get a response their only response is to call back the general number again and they will not talk about the cost.

The salesman called Joe ** sold me the platinum plan with all parts coverage last December. But when I filed a claim for AC not cooling down this June, they denied all parts requested by it contractor and only wanted to pay $30 for 3 pounds Freon. After I complained about it, they sent me the basis document which was different from what I received last December. Even by now I didn't receive any penny from the claim. Fraudulent policy!

Well you buy their plan but when you need them they ignore you and they send someone to fix the problem but is cost them a new item. They offer you a low amount of cash to close the issue and if you don't accept it they don't answer emails phone calls and when you call for a new problem forget about it. They hang up the phone and they don't even reimburse you for fixing it or what you pay them. Just hire a lawyer for this.