First American Home Warranty Reviews

The site has lots of drop-downs. So, I just pick what I have. We had an issue with our dryer. I assume, on their side, it's automatically sent to whatever company is next in line to get a claim. That company calls and makes an appointment. The people come out, that company works back with First American if they have to submit something that they need approval for. They fix the issue, they close it out, and First American sends me a email saying, "Looks like everything's done. Are you satisfied with what happened?" I even pay my deductible online whenever I submit my claim the first time.

We've only had one issue with the people that they sent out. So, I'm trying not to focus on that. 99% of the time, everything is great. People are super nice and happy to help. In the 1% that it's not been the best, First American decided to replace one of our appliances. It wasn't really repairable. We had an issue with the people that came out to deliver that product. First American said that's between us and that company and left it at that. There's now a disclaimer on their website that they are not liable for any secondary damage. So, we submitted a claim for the washing machine that doesn't work. Anything that happened after that is not their issue. There was damage to our home. They flooded our laundry room. It's been drama and that was in May and it's still unresolved.

Some of the damage that happened was they broke one of the pipes where the washing machine connects. So, we were without a washing machine because that pipe couldn't be turned on. I had to file another claim and pay another deductible for someone to come and have that fixed. They fixed it, but I had to pay my deductible again. I was like, "But it was because of the other thing." They told me, "No, it's something new." And I finally just broke down and said, "Screw it. I want it fixed." So, I paid. I was not happy with it. We had to go to the laundromat for like two months until I finally said, "Fine. I'll pay somebody to fix this." It's been very frustrating. It's 1% of everything, but it's enough to make you irritated.

Without a water heater for three months was no fun but we were handling it because it was just for washing the dishes and it was not that cold. It was not winter yet. It was something that we did not appreciate but First American came up with a good service the next time. We were not even in town when that happened. A friend of ours opened the door for the person to come and change it.

Now, we're still trying to get the ice maker to work. The guys came with a new one but there was something else that was broken too. So they needed to get the parts and that was out of their hands and we understand that. First American is very good at what they do. When my microwave broke, they gave us two choices to deal with the situation. It's either we buy one and they will give us a certain amount of money and we have to install it. Or they will give us whatever they have. That was not acceptable because if they had a microwave that was white, it wouldn't match my kitchen.

We decided to buy a microwave and we put in $30 more. We bought something that matches but we have to install it ourselves or get someone else to install it. And that was an inconvenience. Microwaves on the wall need a mount and the old one didn't fit the new microwave. Finally, after maybe two weeks that we were trying to get a new mount, my husband figured it out that it was attached to the new microwave. Instead of being separated, it was attached. He talked to at least three people but in the end, he figured it out. He did it himself but it took at least two weeks to deal with the situation. I would still recommend First American but I will tell people about the things to look for.

First American had other companies come out for my dryer. I called the company directly and the tech came out and he was great. He knew what he needed to do and he fixed it. It wasn't a hassle. If I didn't have a warranty company and I have his card somewhere, I would call him. The quality of the work is good for the most part. I've never had a complaint about work that's been done. The only thing is First American does replacements, they lowball what the replacement price would be. I had a dishwasher that had to be replaced and they only gave me $300. There's no dishwasher out there that's worth $300. They said they buy directly. So, if you don't get it from what they are offering you, you're not getting a lot of money. First American is there until something breaks. It's easy to deal with and to get ahold of. I have recommended people. It's a good company.

I had plumbing problems with my kitchen and my bathroom. I was assigned a contractor whom I adore. I've had them before. He diagnosed the problem. The next thing I knew, I was assigned a different contractor who I've also had in the past, and he confirmed all the problems, and then I never heard back from anybody. I continued to call repeatedly. I couldn't figure out what was going on. I finally called the first contractor back on my own, and he told me that he was too small of a contractor. He did not have access to the things that I needed and he had declined to do the claim.

The second person never returned my calls. I kept calling to see what was going on but never heard from him. This claim was placed in November. By January, First American told me that they had said that they repaired my shower. There was never anything wrong with my shower and I was furious because I figured they had really hurt First American with a false claim. First American asked me to send them photos of my shower proving that there was nothing wrong with it and of all the things that were broken.

I did all that. Finally, after many calls, I was given the opportunity to hire my own contractor. He repaired all the things. Interestingly enough, the two First American contractors had said I needed a new faucet and I was reluctant to do that because it matches another faucet in my kitchen. The contractor that I ultimately hired was able to get a replacement part to repair the faucet rather than replace it. He did all the repairs. First American paid the bill. I'm a happy camper. I have never had such a negative experience with First American. This is so not typical of how they have handled claims. It is not causing me to leave them because ultimately, they stood behind me and they were supportive. But, it was a bad experience.

But the same service man came back, took apart my whole washing machine, took pictures of it, and said that he had to order the part then someone would be back at me. I told him that we was just here a few weeks before, that this time I thought he brought the part with him, and that he was putting it in. I also told him that it had been almost a month already. He then asked if I had the part with me. I told him that I didn't have it and asked why would I have it. He then said that First American Warranty did not allow them to get the parts and that they send them directly to the customers. Also, when I asked him if he remembered me and what he did the last time he came out, he said he didn't.

I then asked him how long would it take to get the part and he answered that it could be anywhere from two to three weeks. So, I told him that I needed him to put my washing machine back, because it was working fine. I just needed him to fix the button that seemed to have a short. He then said that once he took apart the washing machine, he couldn't put it back. So, I had to go almost three weeks without my washing machine. Then they got the part mailed to me, and once I got it, I had to schedule for the tech to come out which took another week. By this time, I filed a complaint with Eagle Eye. They apologized and said that they would send out a new service man. The new service man came, installed the part, and I have had no issues since then.