1st Franklin Financial Reviews

The customer service representative was very nice. She also helped me in every way she could. The environment and other staff members were also very friendly and welcoming. I will absolutely use this business further.

I have been a 1st Franklin customer for 10 plus year, the manager and staff have always been friendly, and helped me achieve financial goals from small loans, to my mortgage. I can't imagine how I'd succeeded without, this great group, and kind words. Renee, Sasha, and the friendly, representatives, thanks for all you do.

I am so impressed with the level of professionalism of the team at that location. The follow-up calls and when I visited the Branch, they made me feel welcomed and explained all the steps of the process. Above it all, the entire transaction was completed within 30 minutes. Great job guys.

My husband and I needed some repairs around the house. We called and gave them our info over the phone, then had an appointment the next morning to sign the paperwork. Very easy and very professional!!! Great people!!!

I was homeless but my God Dad let me stay with him for a spell and I was sent a loaner check for $1500 and something cent from 1st Franklin Financial Bank without applying for it. So I just had secured a job where I am now. Once I moved into my own place I put my kids in a daycare with the loan's check after I cashed it at Regions Bank. I made a few payments on time or whatever and a few weeks after the first 3 months of paying them I was struggling because I don't get paid till the end of every month and book the hammer dropped. Me and kids was in a car accident. The man total my car. He hit me from the back. I went to hospital and all during the second wave of the pandemic. I didn't have a car. I was unable to go to work because I have a 1yr old and a 3yr old.

My agent was Corey and he had great customer service. He explained everything to me without a problem. I would recommend First Financial and the agent Corey. He was very professional and answered any questions I had.

Chris **, the area supervisor, provided me with exceptional customer service. I was furloughed due to COVID, so he, along with Rhonda **, the Lake Charles branch manager, helped me modify my existing loan. This made my monthly payments more manageable. Chris was polite, courteous, professional, patient, a great listener, and showed me that he genuinely cares about my situation. Also, he contacted me right away and did not hesitate to start helping me. Not many places have this level of customer service. Needless to say, I will return to First Franklin for future loans.

This loan company is a good place to get a loan but the interest is a little high. But the loan company sometimes will work with you and will help you to get a loan. Overall this is a good place to get a loan. The people are nice and are very helpful. The people are always ready to help you when you need it. They only take cash and checks. They do not take debit cards yet. They start out with a loan of 500. This is a good loan company if you want to start a loan.

The staff here are remarkable & exceeded all my expectations. Very understanding and reliable. They didn’t judge me off of my poor credit history and that was a plus. Highly recommended! Go apply now!!

My husband and I have been banking at First Franklin Financial Corporation in Toccoa, GA for over 50 years. The employees are always very helpful and knowledgeable. When we need help filling out forms and other transactions, they are always available. You don't talk to a machine and get transferred from one department to another when you call like most other businesses. You talk to a real live person who is very friendly and is happy to assist you. Also, you aren't put on hold for what seems like an hour.