Flagstar Bank Mortgages

Flagstar Bank Mortgages Reviews

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Overall Rating1.3 out of 5
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About Flagstar Bank Mortgages

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Flagstar Bank (NMLS #417490), a subsidiary of Flagstar Bancorp, Inc., is a full-service mortgage lender that offers a wide variety of purchase and refinance products, including conventional, FHA, VA, USDA and jumbo loans. The company provides loans to borrowers in all 50 states, and you can apply for its mortgages online, in person or over the phone.

    Pros & Cons

    Pros

    • Down payment and closing cost assistance
    • Available in all 50 states
    • Pre-qualify without a hard credit check

    Cons

    • Little to no fee information online
    • Few in-person branches

    Bottom Line

    Flagstar Bank offers its mortgage loan products to a broad range of borrowers. The company caters to first-time homebuyers with several down payment and closing cost assistance programs. You can pre-qualify and check rates without a hard credit check.

    Rates

    Flagstar Bank is somewhat transparent about its starting rates, but you’ll need to request a rate quote online to view these — the company doesn’t post the starting rates for its mortgages on its website. The rate quote request includes a few simple questions regarding your desired loan type (purchase or refinance), home purchase price, loan amount requested, down payment amount and ZIP code.

    Over the past three years, Flagstar Bank’s average home purchase rate has been about on par with the national average. In 2019, it was 0.15% higher; in 2020 it was 0.1% higher. In 2021, it was right in line with the national average.

    Keep in mind that interest rates depend on various factors, like the borrower’s credit score and debt-to-income ratio. Borrowers with high credit and low DTI ratios typically get the best rates available.

    Flagstar Bank offers both fixed-rate mortgages and adjustable-rate mortgages (ARMs). Fixed-rate mortgages provide a predictable monthly payment, while ARMs may offer a low interest rate for a short period of time. Most borrowers prefer the stability of a fixed-rate mortgage, but you may consider an ARM in certain circumstances — for instance, if you plan to sell your home in a few years and can get a low introductory rate. Before you decide, you’ll want to consider your short- and long-term financial goals.

    Flagstar Bank Mortgages average home purchase rate vs. national average

    YearDifference from national average
    2021 0.00%
    2020 +0.10%
    2019 +0.15%
    Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

    Application process

    Flagstar Bank allows you to pre-qualify online without a hard credit check, and you can check rates and speak to a loan officer before you begin your application. You can also move straight to the loan application and complete it online.

    If you’re purchasing, you’ll need to provide information about your estimated purchase price, down payment amount and credit score. Be prepared to answer questions about your assets and income — Flagstar Bank uses this information to determine your loan amount.

    If you’re refinancing, you’ll provide information about your refinancing goals, the estimated value of your home and your current loan balance.

    For both purchasing and refinancing, you’ll also be required to input your contact information so a loan officer can reach out to you. The company may ask that you upload certain financial documentation, including pay stubs and tax returns.

    Once your application is complete, you could receive a preapproval decision in as little as one to two days.  Flagstar Bank services its own loans, so you could work with the same company until you decide to sell or refinance.

    Flagstar Bank Mortgages application features

    FeaturesAvailability
    Online application
    Mobile document upload
    Physical branches 5 states
    Publishes minimum rate on website X
    Rate lock 60 days
    Pre-qualification (no hard credit pull)
    Certified approval letter

    Loan types

    Flagstar Bank offers a wide variety of loans, including conventional (with fixed or adjustable rates), FHA, VA, USDA and jumbo loans. The company also offers specialized loan programs for new construction (with a single-close option for construction-to-permanent) and home renovations. Its loan terms range from eight to 30 years.

    Flagstar Bank advertises loans for licensed professionals in specific fields of work. The company’s website doesn’t give details about this type of loan, so you’ll need to contact Flagstar Bank to see if your profession qualifies.

    In 2021, borrowers initiated 49,780 home purchase applications with Flagstar Bank. Of those applications, no preapprovals were denied. About 17% of these applications were denied, which is a higher denial rate than the industry as a whole sees (about 8%, as of publishing). Ultimately, about 75% (37,316) of these applications closed.

    Loan applications for home purchases only by year

    202120202019
    Home purchase applications 49,780 57,650 55,887
    Home purchase loans closed 37,316 43,554 42,243
    Home purchase applications denied 8,623 9,427 9,886
    Home purchase preapprovals denied 0 0 0
    Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

    Refinancing

    Over the past two years, Flagstar Bank has seen an increase in the number of refinance loans it originates. In 2021, about 63% of its loans were for refinances and cash-out refinances combined (compared with just 42% in 2019).

    This increase in refinance loans wasn’t unique to Flagstar, though; it was an industry-wide trend. When interest rates dropped to historic lows in 2020 and 2021, many borrowers chose to refinance to get a better rate on their existing loans — even small rate decreases can mean significant interest savings over the life of the loan.

    Since 2021, rates have been steadily rising to reach 10-year highs. For this reason, fewer borrowers are expected to refinance in 2022.

    Home purchase vs. refinance loans by year

    202120202019
    Home purchase loans 33.85% 35.94% 50.93%
    Refinance loans 42.49% 48.02% 23.18%
    Cash-out refinance 21.22% 14.46% 18.89%
    Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

    HELOC and home equity loans

    Flagstar Bank offers both HELOCs and home equity loans. However, some products are not available in all areas.

    The HELOC has a 10-year draw period and a 20-year repayment period. Line of credit limits range from $10,000 to $1 million, depending on your available equity and the loan-to-value ratio. Flagstar Bank lets borrowers choose how they repay their HELOCs, either with interest-only payments or principal and interest payments. With principal and interest payments, you’ll pay off the principal sooner and incur fewer interest charges over the long term.

    In most cases, you’ll pay closing costs when you open a HELOC. However, with a Flagstar Bank HELOC, you won’t have to pay a portion of the closing costs if you keep the HELOC open for at least 36 months. The company offers a 0.5% rate discount to borrowers who set up autopay with their Flagstar checking or savings account.

    Home equity loans are available in loan amounts ranging from $10,000 to $1 million. Borrowers can choose between 10-, 15- and 20- year loan terms. The company also offers a 0.25% rate discount for borrowers that use autopay from a Flagstar Bank account.

    Keep in mind that both HELOCs and home equity loans come with added costs and fees, so you’ll want to consider how and when you would use the funds. A loan officer can help you weigh the pros and cons.

    Requirements

    Flagstar Bank doesn’t publish borrower requirements on its site, but typical requirements for a conventional loan include a credit score of at least 620 and a 3% down payment.

    Government-backed mortgages, like FHA, VA and USDA loans, typically have lower credit score requirements. Usually, you need a score of at least 500 to qualify for an FHA loan, but you’ll need to offer at least a 10% down payment if your credit score is below 580.

    Minimum credit scores for VA and USDA loans are usually set by the lender. You may need a 580 credit score for a VA loan and a score of 640 for a USDA loan. Both options have no down payment requirements.

    National mortgage requirements by type

    Min. credit scoreMin. down paymentCompare with other lenders
    Conventional Typically 620 Typically 3% Mortgage lenders
    FHA 500 3.5% with 580 credit score FHA lenders
    VA Set by lender (often 580) 0% VA lenders
    USDA Set by lender (often 640) 0% USDA lenders

    For other loan types, read our jumbo loans guide.

    Cost and fees

    Flagstar Bank doesn’t publish the fees it charges for loan originations. The company does provide a closing cost calculator on its website, where you can plug in your loan amount and receive an estimate for total closing costs.

    After you’ve been preapproved for a mortgage, you’ll receive a much more specific Loan Estimate that outlines every line item of your closing costs, including these lender fees. This estimate is more accurate because it takes into account your specific situation.

    Flagstar Bank may charge an origination fee, which is typically 0.5% to 1% of the loan amount. Other closing costs may be appraisal fees, real estate taxes, attorney fees and mortgage insurance premiums. In total, closing costs for a home purchase may account for 2% to 5% of the loan amount.

    Flagstar Bank offers various closing cost and down payment assistance (DPA) programs. Some of these include Fannie Mae’s HomeReady and Freddie Mac’s Home Possible loans. The company also provides its own programs, like Flagstar Gift, which gives eligible first-time homebuyers up to 3% or $5,000 to use toward a down payment or closing costs.

    Some of these programs are only available in Michigan, so you’ll need to contact a Flagstar Bank representative for more information about eligibility requirements.

    FAQ

    What is Flagstar Bank Mortgages?

    Flagstar Bank is a full-service mortgage lender based out of Troy, Michigan. The company originates and services a variety of loan types, including conventional, FHA, VA, USDA and jumbo loans. It also offers home equity loans, HELOCs and refinancing. You can apply for a mortgage loan online, by phone or in person at one of the bank’s branch locations.

    Is Flagstar Bank Mortgages legit?

    Flagstar Bank is a legitimate mortgage lender that originated over $34 billion in loans in 2021.

    Where is Flagstar Bank Mortgages available?

    Flagstar Bank mortgages are available to borrowers in all 50 states. The bank operates in-person branches in five states: Michigan, Indiana, California, Wisconsin and Ohio.

    Flagstar Bank Mortgages Reviews

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    Page 1 Reviews 0 - 10
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    Customer ServiceStaff

    Reviewed Oct. 29, 2023

    Pretty sure the people who rated Flagstar Bank a 5 are employees. I’ve never read a good review of Flagstar Bank, and have never written a good review for Flagstar Bank either. Horrible bank, to call it a bank is like saying the Grand Canyon is a ditch. Awful company, rude staff working from their homes, can you hear the dogs and the babies crying. Please, do not use this place for your mortgage if you can help it. Read all of the reviews in other sites, which give it a zero at best.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Oct. 25, 2023

    Had to share my experience. Made a payment, took 18 days to process (No one could explain to me why it took so long, customer service rep very unprofessional...) which would cause a late fee to occur and possible bad credit reporting for my account. Make sure when you make your payments on their website that you screen shot the payment, it's called police and protect when making your payments. I am reading the reviews and I see there are so many others having the same problem,,,, If you speak to customer service rep before ending the call make sure the notes are accurate concerning your conversation.... Police and Protect your account.... You can not make this up.....IJS.

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      Customer Service

      Reviewed Oct. 24, 2023

      Like many of your other terrible reviews have said, our mortgage was sold to Flagstar, and if you are making a simple monthly payment, the MyLoans site works. No problem! But when you are trying to budget and want to make bi-weekly payments, the site needs to be re-evaluated -- something is seriously wrong on the backend. I've been trying to get bi-weekly setup since September!! I've called 3-4 times since September, and twice already today (10/24/23)...and now, I'm about to call every time I receive a text that says "We encountered an issue while trying to schedule your payment..." **.

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      Customer ServicePunctuality & Speed

      Reviewed Oct. 17, 2023

      Flagstar is awful. They bought my original mortgage and then bought it back after I refinanced. Then started sending me letters that my flood insurance coverage was not enough even though I have multiple policies on my unit and I live on the top floor. As well when they previously had my first mortgage they didn't ask for more coverage, only this time. When I tried to call their help-line is automated and takes you in circles before I had to ask a real person on the online chat how to talk to a real person on the phone.

      I procured the needed coverage at a quarter of the annual cost that they were going to charge me to provide it for me, and kept on getting letters saying that my coverage was insufficient and on my statement they had the new charges added in. I reached out to them again, finally got a real person who could address my concerns on the phone and they said they saw where I had procured new coverage in excess of the amount desired and that my mortgage payment was not going to be impacted. That was two weeks ago.

      Today I received a letter that my coverage had lapsed and even though they knew I had coverage they were going to charge me for the month that I had lapsed. The month I was trying to call and ask why I needed it now for my new mortgage but not the previous to which I still do not have an answer. The amount over that they are charging me is a third of what I paid for the new annual coverage. Never missed a payment, never been late. This is a terrible organization.

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      Customer ServicePunctuality & Speed

      Reviewed Sept. 28, 2023

      Our mortgage was sold to Flagstar Bank and we made our first payment to them in June. THEY LOST THE JUNE CHECK. Then our July payment was credited to June, August payment credited to July, September to August, etc. Every month we got phone calls, letters, etc. about our "late payments", which were never late. Their customer service is clueless. For four months we sent copies of our June payment cancelled check, with the Flag Star Bank endorsement on the back. Yesterday I got an email that basically said, "Oh, never mind". And we are still getting the recorded calls that we are delinquent. AWFUL bank!

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      Reviewed Sept. 19, 2023

      This shady bank just bought my mortgage and I set up auto payments through my bank. My mortgage payment was taken from my checking account on the 7th and now Flagstar Bank are saying they never received payment 2 weeks after the payment was made AND have turned it over to collections. WHERE IS MY MONEY???? My bank has assured me that the money was sent to them and they should have it. Have now spent over an hour with my bank setting up an inquiry and I sadly have no choice in doing business with this bank. AVOID THEM AT ALL COST!!!

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      Rates

      Reviewed Sept. 13, 2023

      Recently our mortgage was sold to this company and since then I have had nothing but complications; additional fees and increased rates. With our old mortgage holder there were no issues. All that has happened with Flagstar is that I have been inundated with mail about all the changes and extra money I owe them. This seems ridiculous. And beyond that there is no way around it, there are no options. It isn't always that simple to come up with hundreds more a month for payments, so thank you kindly for the added difficulties and stress.

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      Punctuality & SpeedLoan ProcessRates

      Reviewed Sept. 3, 2023

      I had never heard of Flagstar until circa 2019 when my mortgage company sold our loan to Flagstar. I don't doubt that others have had a poor experience, but our interactions with Flagstar have been excellent and without a hitch. After we had been with Flagstar for a few months, they offered a refinance deal, and we went for it. About a year later, the company offered us another refinance simply because they wanted to keep our business. So we went for it again. They sent the title person to our home. We snagged a 2.456 percent rate, and just in time. I was surprised that others rated Flagstar so poorly. I would give the company 10 stars.

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      Customer ServiceStaffRates

      Reviewed Aug. 31, 2023

      I do all of my banking and bill paying online. Out of all the sites I deal with, Flagstar is the most annoying. I have three banks I deal with and Flagstar is the only one that uses the lazy security method of requiring a text every single time I log in. Then after dealing with that, they insist on prompting me every single time to "Go Green". I would probably have done that by now but they have made it a principle point to me now and I will NEVER go green with them. They send offers for pretty good rates on savings that I will never use due to the way they operate their site. I think their customer base is similar to me in the fact that I didn't chose Flagstar. They bought my mortgage. As soon as the rates get right again, I will be leaving. They are very rude to their customers and I will not put up with it any longer than I have to!

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      Customer ServiceLoan Process

      Reviewed Aug. 28, 2023

      Just ridiculous how this place handles business. Customer service is terrible. You will not get anything solved by talking to anyone at this place. They will mess up your account and won’t do anything to fix it. You can provide all paperwork and they will just continue to make up lame excuses why it’s not getting done. Just an absolute joke of a place. My loan was bought out by them and it’s been a nightmare from day one. The fact that this place is allowed to handle people’s money/mortgages is scary. Good luck to all with them.

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        Sources
        ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
        1. NMLS Consumer Access, “ Flagstar Bank .” Accessed September 8, 2022.
        2. Origination Data, “ Flagstar Bank .” Accessed September 9, 2022.

        Flagstar Bank Mortgages Company Information

        Company Name:
        Flagstar Bank Mortgages
        Website:
        www.flagstar.com