Fox Pest Control Reviews

The techs seem to be well-trained professionals. They're very friendly. They come into the house and do what they need to do, or outside around the house. It seems to be well, because I'm having very minimal problems with pests. In the past, I had problems with mice, carpenter ants and carpenter bees, but ever since they've been putting up their insecticides, I don't have those problems anymore. I'm happy with their service.

The mouse I found was dead, so I don't know how long it was there. But regardless, the tech came out and did something about it. It was in a new house and I didn't want to end up having issues. Which is why since he knocked on the door and we talked about it, I thought it would be good not to run into issues by having someone always come out and invest a little bit to keep insects out of my house. TruGreen tried to offer it onto their lawn care product but I'm getting more through Fox than I would be through them. Fox is protecting me against more insects than I am through TruGreen. And any time I need Fox, they're there. Everyone always like to save money but it's worth having my house protected and someone would come any time I need them.

Matt was the tech that came and he went over some things that he found. I was out working in the yard one day and he saw some burrow holes near the foundation that he thought mice might be able to get into. He took care of those for me and showed me where they were. He told me that there were rabbits living under my deck too, which I knew about.

Fox has been very good even though the prices have gone up. They come out when they say they are gonna come out. In the spring, we used to get ants in the house sometimes. We have not had that since Fox started doing treatments. I'm all happy. Also, we have a partial brick and some bees bore into the mortar and they were coming through a window. Fox was out the next day or two and they took care of that. The bees were gone.

They wanted a payment, like a recurring checking account, but I said I couldn't do that because I know that there was a processing timeframe. So if I tell them to deduct on the 15th and even though they pull it on the 15th, I don't see it on my bank until a few days later. So I send them a monthly payment. Recently, they sent me an auto check thing because I had a balance due of $6 and change. For that reason, they could not come out and spray. So I got upset. I forgot it was an automatic reply thing.

I sent them off with a reply text and I said, "For $6, you told me you can't come out and spray in the house even though I pay you every month. I'm an existing client for at least a decade, if not longer. Tell me I'm wrong." Then they replied the next business day saying, "We're sorry. It was an automatic response. As far as the bill, it's also an automatic response on the text message. We got your message. We understand. It's no problem." So they scheduled someone to come out that day, and I was happy.

The only complaint I have is that Fox had called me trying to set up a time to do a termite inspection because they said they've been seeing an uptick in them. Three times now, I've gotten calls about it and I tell them the same thing every time that I want to be present for this because it is something new. I work a normal job and I cannot be there until 5:00. They said they would accommodate me and it still hasn't happened. Our normal technician lives not far from us. So, he always makes us his last stop so that it's at the end of our work day. If he needs something, it's less of an inconvenience because we're less likely to have meetings at 4:30 when our day ends at 5:00. If he comes in the middle of the day, it's the flip of a coin if somebody will be available or not. Other than that, I've been satisfied with the service.

I called in where I had to wait almost an hour to speak with someone and they scheduled someone to come out a week later because they didn't have any available techs. That week went by and no one showed for the appointment. I called again and they said "Sorry, but they won't be coming and not sure what happened" and they rescheduled for another week later. That week came and went and again NO ONE SHOWED UP. I called back where I had to wait on hold for another hour to speak with someone and they said "Sorry, someone can come out in another week." Totally unacceptable, so I asked for a supervisor and to no surprise there was no supervisor to talk to so they said they will have someone call.

The supervisor called me almost a week later and left a VM saying "Sorry, we won't charge you for the next service so there will be a credit on the account. Call back the main number if you have any questions". She did not even bother rescheduling the service so I had to call back and wait on hold yet again to speak to a representative. When I finally got someone on the line, I asked to cancel altogether and the rep was extremely rude and said "Sorry, can't do that. You need to talk to a supervisor and I will have them call you but just so you know, they will not cancel the pest services."

Days went by and still no call from the supervisor so I called back and a nice gentleman said "I see the issues on the account so no problem, I will cancel both services". The one representative to actually help instead of pushing me away to wait for a so called supervisor. I called back in to ask for a refund since I was already charged for the service and they said "Sorry, can't do that per contract". WELL, the contract also states that you guys will complete services as needed and that never happened so who cares about the contract at this point. The initial fee for the yard was $175 but one spray is $99. I was simply asking for the $75 back since the services were not completed at all. While we understand the $99 is still valid since they sprayed just once but we should not have to pay the rest of the start up fees since NO ONE DID THEIR JOB and completed the services.

It has been about a month of back and forth trying to get someone to come to our home to do their JOB that we are PAYING FOR. This is so unfortunate because they make so many promises and make it seem like they have great customer service but the service is just awful. People do not have time to sit around for hours waiting for someone to answer the phone to resolve an issue and wait DAYS for a call back from a supervisor. Totally unacceptable. Will not refer Fox to anyone.