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About Frontdoor
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Frontdoor provides expert consultations through your mobile device. By downloading the app, you earn one free video chat with a vetted expert. Using Frontdoor, you connect with trusted repairers in your area and have access to how-to resources for home maintenance. Based on the membership plan you choose, you may also be eligible for discounts on services and appliances.
Pros & Cons
Pros
- Free how-to resources
- One free video chat session
- App available nationwide
Cons
- Limited to three live chat calls with experts
- Premium plan only available in select locations
Bottom Line
Frontdoor provides free how-to resources for home maintenance, along with one free video chat with a vetted repair pro. The app includes a list of approved repairers in your area. Frontdoor offers three different membership plans, with varying discounts, coverage and pricing. Live calls are limited to three regardless of plan.
What is Frontdoor?
Frontdoor makes insurance claims and consultations available over an app rather than a website or lengthy phone call. As an alternative to setting up a consultation with a home repairs expert in the future, Frontdoor allows you to get in touch with experts on the spot.
The app provides a list of home repair pros in your area right when you sign up. This way, you don’t have to go through the hassle of searching for a licensed repairer. Frontdoor lists its preapproved pros with skills in plumbing, electrical, appliance repair, and heating, ventilating and air conditioning (HVAC).
How does Frontdoor work?
When you begin to have a maintenance issue, you can open the Frontdoor app. The app will start by asking you some questions about the issue in your home. These questions help narrow down where the problem is and what brand of appliance has been affected.
Once you have answered these questions, the app puts you through to a local specialist with its live video chat feature. You can ask the maintenance specialist questions and figure out how to fix the problem on the spot or determine whether you need to take further action.
By downloading the app, you also gain access to other home maintenance articles with tips on how to fix small, common mishaps on your own. Some plans also provide discounted maintenance products.
Frontdoor plans
Frontdoor offers three different plans: Frontdoor Basic, Prime and Premium.
Frontdoor Basic (free):
- One free live video chat with a vetted expert
- List of local professionals
- Access to free home maintenance resources
- Available nationwide
Frontdoor Prime ($99 per year) includes access to free resources plus:
- Three total live chat sessions with an expert
- Discounts on air conditioning and heating system replacements
- Discounts on home service products
- Available nationwide
Frontdoor Premium ($35 per month) includes all Frontdoor Prime resources plus:
- Flat $100 service fee for covered electrical, plumbing and appliance repairs
- The option to add more coverage for a higher monthly fee
- Flat $100 service fee for maintenance and cleaning services
- Track service requests through the app
- A personal vetted repairer
Frontdoor costs
The Frontdoor app itself is free to download and offers an array of free resources for home maintenance, as well as one video chat with a repair expert. However, it also offers membership plans as listed above. Frontdoor Prime pricing starts at $99 per year, and Frontdoor Premium pricing starts at $35 per month. These plans come with various perks and can be somewhat personalized with extra purchases based on your specific needs.
Frontdoor FAQ
How does Frontdoor choose video chat experts?
Video chat experts have a minimum of five years of experience and some kind of teaching or mentoring knowledge.
Does Frontdoor allow for plan upgrades?
Yes, you can upgrade your plan on the home screen of the app.
If I cancel my plan through Frontdoor will I be refunded?
No. Because the Prime membership payment is on a yearly basis, you cannot be refunded.
Where do I download the Frontdoor app?
The app is available on the Apple App Store or Google Play.
Is Frontdoor worth it?
The Frontdoor app can make filing claims and expert consultations more accessible. However, video chats with experts and coverage are limited, so make sure that the services provided are enough to fit your needs.
Frontdoor Reviews
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Reviewed Oct. 19, 2023
Frontdoor is a parent company of AHS - this is the rating about experience they delivery through through their subsidiary. Unacceptable - submitted a claim for 3 issues, showed up and only fixed 1. Tried to charge copay to fix others. Ended up paying $200 in water bills because the leaks were not fixed. Contractor they brought in lied about modifications as confirmed and fixed by another licensed plumber. Offered cash out - took 6+ months to send a paper check received 2 out 3 checks after 6 months of calls and escalations. Their trustpilot@ahs email stopped responding altogether. Provided false info all throughout the process on how the process works, which resulted in greater cost. When this was posted Julia reached out and said it will take up to 21 business days for the final check to come through. This happened many times before and months later, there is no check or follow up.
Reviewed Oct. 7, 2023
When something is broken in my house I look for possible fixes in YouTube videos, but I can't always find an accurate diagnosis of my particular problem and I often spend a lot of time searching without knowing for sure I'll find what I need. I ran across an ad for the Frontdoor app, and the first time I used it I was blown away! It took less than two minutes to connect with a technician who correctly diagnosed the rapid, loud clicking sound my dryer was making as lint built up on the motor fan. (I had found NOTHING even close to that in internet searches).
Using the camera on my phone he walked me through the entire process of removing the dryer top, door, bottom panel, and fan cover. He then waited while I cleaned caked on lint from the fan blades and guided me through the reassembly process. He was very patient throughout, saying several times he was going to stick with me until the job was done. Safety was very important to him. He made me show him that the dryer was disconnected from power and warned me about possible sharp edges on parts. There is nothing better than a totally free repair!
A few weeks later I used the app when the pressure sensitive "buttons" on my range display started to fail, one-by-one. This time the technician guided me through the diagnosis process, determined the display had to be replaced, gave me the part number, and told me once I had purchased one to call back for the installation instructions.
Once again, he patiently guided me through the installation. Several times he took snapshots of the front panel as I was disassembling it for reference when "we" later put it back together, and he could circle areas on the phone's camera display where bolts went, cable connections had to be made, etc. This is a perfect pairing of phone and remote session technology to get these jobs done!
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Frontdoor Company Information
- Company Name:
- Frontdoor
- Website:
- www.frontdoor.com
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