Frontpoint Reviews

They were very patient with me and very professional, and because of personal issues that were unexpected my bill got behind and they made arrangements with me that were within my budget and because they were so willing to work with me, my account is now current and I am very grateful and a long standing customer, they really made me feel like a family member and every time that I’ve called them or they called me it has always been a pleasant experience, Thank You for Your Superior Service.

Call and went into the call back queue (great feature). On the call back the technician walked me through the setup and within about 10 minutes everything was working properly. Great service and easy to understand. I’ve had this service for over eight years and not had any issues.

Every associate with whom I have ever dealt has been an outstanding representative of the Frontpoint organization. No matter what the issue, from Sales to Service, each has been a pleasant experience. I have been a customer of Frontpoint going on ten years this year. I love the technology, but your customer service cannot be beat!

Technician suggested the drawer test to determine if they are faulty but I later decided to have them deactivated for the time being. It's no coincidence the both units gave false alarms in the same time frame. However, it's not convenient right now to manage this test. I am always impressed with the quality of your people and their ability to resolve issues. I would have liked to replace the sensors, but at $64 each with 15,% discount it's more than I want to spend on the problem.

We have had Front Point for a number of years at least 5 years. Front Point has always responded within moments when we failed to sign or when we accidentally set the alarm off. Your recent offer to upgrade our cell phone at no cost to us was outstanding. The directions supplied with the unit was excellent and I was able to do it myself in a few minutes.

Been with Frontpoint since 2017. Called in 2020 because I needed 2 door sensors ($19.99 each). Told at that time I needed to upgrade to the newest hub and panel - $289.96. Now, it's Aug 2023 and I was looking to cancel service to cut some costs, since it has been almost 3 years since that event - what a surprise to find out they locked me into a 60 month contract or pay 80% of it to cancel. Seriously, a 60 month contract for $289.96 in parts, when all I really needed was $40 in parts. RIDICULOUS. No supervisor available to help either. Pick anyone else.

I purchased the whole package; 3 door sensors, 2 garage door, 1 indoor & 2 outdoor cameras, motion sensor, water sensor, approx 12 window sensors, keypad door lock, remote keypad, door camera, control panel, etc... Had many calls to support to fix installation issues due to no connection to control panel. After 3 door locks and 2 control panels everything "works".

“Frontpoint marketing and financial practices are totally predatory, detrimental, deceptive, unlawful, and dangerous for consumers. helpless customers that were misled, exploited, and unfairly treated by this home security system company. “ They have made a name for themselves by offering unique packages and products that happen to be untrue, distorted and faulty, falling short of real expectation and delivery of services in good faith which puts them at the center of a lot of consumer complaints. Their WRITTEN CONTRACT THAT LOCKS YOU DOWN FOR 3 YEARS, it is concealed and masked, and cancellation procedures are not displayed including their online account portal. In addition, they have in place a large-systematic fraudulent scale of electronic auto-payment which is arranged to overcharge customer in a monthly basis, even after months of cancellation, despite of service failure, shortage, disruption, and defective equipment.

I installed door sensors, motion sensors, glass breakage sensors, garage door sensor, and smoke sensors throughout my whole house. Not that difficult and it has worked flawlessly for 5-6 years. Phone and internet service is very good, and the monthly fee is very reasonable.

Frontpoint Security Alarm: My keypad wasn’t working and the professionalism of Frontpoint quickly resolved the issue!! They are very helpful and knowledgeable! I would recommend Frontpoint. Frontpoint was helpful also in helping with the sensor one of our doors. Thank you Frontpoint!!