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About Guardian Protection
Guardian Protection offers traditional home security technology and smart home features, including automated lights, locks, thermostats and garage doors. You can access these services from the Guardian app anywhere you have internet access. If an emergency happens, Guardian’s 24/7 professional monitoring center initiates responses for you.
Pros & Cons
Pros
- Installation included
- Customizable plans
- Smart home features
Cons
- Not available nationwide
- Early cancellation fee
Bottom Line
Guardian Protection offers customized plans for single residents, families, travelers, pet owners and others. It requires an upfront fee starting at $149 and a monthly fee starting at $46.99 per month, with installation included.
Featured Reviews
Every time I've called Guardian, they've been very good. ... I've never had a system that was monitored like this. My smoke detector, CO2 detector, if I take it off the wall, it s...
Read full reviewI'm not gadget-fancy and it does what I need it to do... When I have interactions with their team, it's great but it is very seldom because their equipment never fails. ... Now I ...
Read full reviewOur editor’s take
Guardian Protection has a wide selection of home security, automation and monitoring equipment, making it ideal for homeowners looking for anything from basic security to medical monitoring. The company does require contracts, however, and the lack of pricing transparency on its website makes it difficult to compare to its competitors.
Guardian Protection Reviews
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Reviewed Oct. 10, 2023
This company all it cares is that you pay them and provide zero service. Their technician ever argue with you on the products you want to put on your house. They have zero warranty on their products. For the last 6 month my system has failed in every sense the SVR and camera are bad. We are on a 5 year contract & a model home (meaning we advertise with the little signs protected by Guardian). The Amazon Blink cameras do a better job than guardian. They don't care on providing security. I have logged video pictures with date stamp to show how their product has failed and the bill gets paid cause if you don't pay they will send you to collections. Here are the display message Video Device - Not Responding (SVR).
This video device missed two consecutive remote connectivity tests from Alarm.com within the past 8-16 hours. Please verify the device is online. If the device appears online, it is possible the device has an intermittent connection. We would suggest verifying the device has sufficient bandwidth and a strong network connection to support consistent device connectivity. If the device is offline, unplug the device for 10 seconds and then reconnect the power cord. If the LED is not solid green, click the "Troubleshoot" button.
Video Device - Not Responding (SIDE CAMERA). This video device missed two consecutive remote connectivity tests from Alarm.com within the past 8-16 hours. Please verify the device is online. If the device appears online, it is possible the device has an intermittent connection. We would suggest verifying the device has sufficient bandwidth and a strong network connection to support consistent device connectivity. If the device is offline, unplug the device for 10 seconds and then reconnect the power cord. If the LED is not solid green, click the "Troubleshoot" button.
Video Device - Not Responding (DRIVEWAY). This video device missed two consecutive remote connectivity tests from Alarm.com within the past 8-16 hours. Please verify the device is online. If the device appears online, it is possible the device has an intermittent connection. We would suggest verifying the device has sufficient bandwidth and a strong network connection to support consistent device connectivity. If the device is offline, unplug the device for 10 seconds and then reconnect the power cord. If the LED is not solid green, click the "Troubleshoot" button.
Video Device - Not Responding (FRONT PORCH). This video device missed two consecutive remote connectivity tests from Alarm.com within the past 8-16 hours. Please verify the device is online. If the device appears online, it is possible the device has an intermittent connection. We would suggest verifying the device has sufficient bandwidth and a strong network connection to support consistent device connectivity. If the device is offline, unplug the device for 10 seconds and then reconnect the power cord. If the LED is not solid green, click the "Troubleshoot" button. This company is a toxic and unprofessional company. All they care is about money not the client!
I am sorry for the difficulty. I would like to get you some assistance. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Oct. 3, 2023
Their customer service and failed promises gives them a 1 rating. In terms of the product, I never really had issues with it. However, the rep assured me they operated in my state and that my system could be installed when I moved without penalty. I moved to another house in San Antonio for 8 months and paid the monthly bill although I had no service. I moved from San Antonio to Tyler (Still Texas) and they said they had no service there and had to continue paying or pay $700 cancellation fee. They are not trustworthy especially the sales reps that come to your door. I’ll go with another company if I were you. Trust the reviews. Not to mention, their service isn’t so expensive too.
I am sorry for the frustration. I would like to get you some assistance. Please send your account information (full name, premises address, phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
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Reviewed Sept. 20, 2023
The set-up went somewhat well but with much haggling. Service is fine considering we've had no real need for it (and as long as the power/WiFi doesn't go out). A scant 2 years into contract the doorbell cam went kaput and they wanted $250 and a 5-year contract renewal to replace and install the ugly thing. When I explained that I could purchase a better device and install myself for a fraction of that, there was no negotiation. They're happy to passively collect the monthly fee and do basically nothing for us in return. I would have ended my business with them were it not for the gotcha contract that hails from a bygone era and is probably the only thing that keeps them profitable. I'll not be renewing and I'm passionately recommending to others that they go another route.
I am sorry for the difficulty. Like most electronic devices, our camera products have a warranty period, after which we are happy to offer repairs by our trained technician. As in other instances where service is required for a product that has been installed in a home, there is a charge for this service. Your Guardian monitored security system is powered via the electrical source in your home and have a backup battery in the event of a temporary power outage. The video doorbell depends on Wi-Fi. Spotty or weak Wi-Fi at your residence may cause issues with your doorbell. Our technical care specialists can remotely troubleshoot and test Wi-Fi strength with you if you would like; please call 1-800-PROTECT (1-800-776-8328). For the safety and efficacy of your system, components not sold and professionally installed by Guardian cannot be added to the system in a do-it-yourself manner. Your satisfaction is important to Guardian. If you would like us to further investigate your issues, we are here to assist. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com.
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Sept. 4, 2023
Very disappointed with the product and level of service that comes from the company to help support. Where when calling in the people on the support line are great and very personable which is a plus. However if you have any minor issue, it will cost you some $ and stacks up quick. With this year being one of the hottest on record, it has caused the battery in the doorbell camera to swell up. The swelling of the battery within the doorbell camera causes it to lose connection and not work with the system. Rather than having an option to simply get a replacement battery and swap it out yourself, you will not only have to pay for a new battery or device from Guardian, but also a rate of $75 trip fee and an additional for someone to come out to the house and $30/15 minutes for the service of swapping out the battery as well. With the costs incurred I’d rather look to find a replacement from another company, that can easily be installed.
Here’s the kicker with the house being as new as it is, replacing this would disable the doorbell we have in the house and only allow for the doorbell to work with this new device and not actually chime within the house to hear if not near a cell phone or another connected device. I would love to see the offering of DIY for some of these more basic needs to address this type of issue or any other similar issue rather than being trapped into paying high cost for something that is very basic.
Rating should be 1 star for the product and business model, but will be 2 because of the support reps who answer when calling in. They are personable and very honest with the charges that would be expected, seems like even they don’t quite agree with the charges incurred for a service like this example.
We believe that your review has been posted to the wrong company as Guardian Protection Products provides protection plans for furniture purchases, we do not sell or provide protection for doorbell cameras.
Updated review: Sept. 5, 2023
Resolved.
Original Review: Sept. 4, 2023
I have been a long time customer and signed up for auto debit. I was charged a consistent amount of $46.99 that I agreed to in a contract and signed since 2019. Recently, I noticed an increase to $50.99 on my auto debit that I wasn't notified and didn't agree to. It's so sneaky to think people won't check their accounts since they are enrolled in auto payments, and sadly, most won't notice the changes; It's dishonest to not let your customers know ahead of time and makes you wonder what will stop the company from keeping this increase trend at their whim. I know there are more affordable options out there, but concerned of junk fees that will get added when you opt out of the contract. I also requested to be provided with termination terms. My trust for Guardian has eroded.
Thank you for taking the time to connect with us. Our customer care supervisor informed me that a notice was sent on your May statement advising of an upcoming June increase. Customer satisfaction is important to Guardian. I am happy you were able to speak to our care team and that they were able to provide assistance and to resolve any issues for you. We look forward to continuing to bring you peace of mind and protection.
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Sept. 2, 2023
3) Website stopped working. I couldn't access my account at all and customer service was useless to fix it. So they can't even offer the product, which is fraud.
Stay far far away - no burglar will rob as much from you as this company.
I am sorry for your frustration. If you would like a copy of the contract that was signed we are happy to provide; simply call us at 1-800-PROTECT (1-800-776-8328). It appears that the video doorbell issues started to occur four years after the video doorbell was installed. Like most electronic devices, our camera products have a warranty period, after which we are happy to offer repairs by our trained technician. As in other instances where service is required for a product that has been installed in a home, there is a charge for this service. Your account "website", also known as your online interactive services account should be working and accessible to you, however if you are unable to access for some reason, please call us at the number above and we will be happy to assist.
Sincerely,
Mary Lynn M. Customer Satisfaction Advocate
Reviewed Aug. 29, 2023
Since becoming a customer back in 2017, I have not been more disappointed with the response to their products and there associated issues. Mine in particular is in regards to their video products. Prior to moving to my new home, I have Guardian as my supported alarm system which I had no complaints. In fact, the customer service constantly exceeded my expectations. It wasn't until when I move and decided to upgrade my equipment and services that the issues arose. There was initial problem with my doorbell camera where it just stopped working. When reported, it seemed for before forever before it could be replace. Only to have a technician come out and simply replace the camera. I was almost be charged for the replace until I explained that I had not had the camera a year and it was already not working.
Fast forward to year a later, dealing with the replacement camera now, not only does it frequently lose connection (I troubleshoot it almost daily) the battery seems to be appear swollen. Troubleshooting is one thing, but a swollen would seem like a product related issue. Nonetheless, when I reported the issue, the representative was persistent with sending out a technician at $75 fee (just to come out and assess the situation) and an additional $30 per 15 mins after.... mind you not including the camera or any needed parts. When informed of that, I immediately wanted to discontinue my services because this has turn into one issue after another. Looking through the various complaints, I see I am not the only who is having issues as to how Guardian supports its customers. Disappointed.
Our Loyalty Liaison informed me today that she has tried to reach you by phone three times between September 13 and September 22 and has eft messages for you to call so that she can work with you to resolve your issue. As of September 25 she has not heard back from you, thus we must assume that you no longer need assistance. Your case has been closed. If you are in need of assistance, please call our Loyalty Liaison at the number that was left on your voicemail or give us a call at 1-800-PROTECT (1-800-776-8328).
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Aug. 10, 2023
I've been a long time Guardian Protection customer. I recently got a carbon monoxide tampering notification. I called Guardian and they informed me the detector is malfunctioning and needs replaced. It was installed approximately 4 1/2 years ago. Instead of just sending a new detector for me to install, they are insisting on sending out a technician at a rate of $75 trip fee and an additional $30/15 minutes plus the cost of the detector. The labor will cost more than the part itself! The cost of the detector is $89. Completely unacceptable when I could easily install on my own. They said they are actually working on a program where they will start sending out parts, but they are not there yet. In the meantime, the customer gets screwed!!
I am sorry for the difficulty. I understand that our supervisor has been in touch with you and that we were able to resolve your issue in a satisfactory manner. Please do not hesitate to contact us should you have additional questions. We can be reached at 1-800-PROTECT (1-800-776-8328). Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed July 20, 2023
I had CPI for over 20 years but was sold on trying Guardian because they would install new equipment. They replaced our two panels and added one camera. It was our understanding that the sensors would be replaced since they were very old. They were not replaced and Guardian just used the old CPI equipment. Later the old sensors have become faulty and Guardian will not replace them or do a service call because they claim they are not their equipment. However, we were originally told they would install new equipment which they did not. I have talked to the loyalty department, which is an oxymoron, to no avail. Stuck with this system for a few more years, unfortunately. So basically, Guardian is charging us for old CPI equipment, which goes off weekly as sensors fail.
Hi Brady,
I am sorry for the difficulty. Customer satisfaction is important to us. Our Loyalty Liaison reviewed your account and it showed all of your existing sensors were replaced by Guardian in 2022 when your Guardian system was installed. I understand the Loyalty Liaison spoke to you on July 26 to inform you of this and arranged a no-charge service call for you. This service call took place on July 29 at which time our professional technician worked to ensure that all sensors had been replaced, were in working order, and securely affixed. Our Loyalty Liaison attempted to reach you after the service call to ensure that your needs have been taken care of but was unsuccessful. We hope we were able to bring your issue to satisfactory resolution. Please do not hesitate to call us at 1-800-PROTECT (1-800-776-8328) for any additional assistance.Mary Lynn M.
Customer Satisfaction Advocate
Updated review: Aug. 3, 2023
This matter was resolved.
Original Review: July 11, 2023
I have been a long time Guardian Protection customer. This October will be 22 years and they raise their monitoring fees without informing their customers. On 7/10/23 I called their customer service # and was connected to Kyle and what an attitude he had, he didn't care how long I was a loyal customer and stated that if I wanted to change companies I should. How's that for customer service. He also said that he would email me a copy of my original contract which after two days I am still waiting for. I guess Guardian doesn't care about their long time loyal customers.
I am sorry for the difficulty. Guardian greatly appreciates your loyalty. I escalated your issue to our loyalty team and understand that our supervisor spoke with you on July 18. I understand that you and she discussed your concerns and worked out a satisfactory resolution. Thank you for taking the time to connect with us and for choosing Guardian Protection for monitored security and peace of mind. We appreciate you and are here for you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
How customers rated Guardian Protection
Customers who have left reviews on ConsumerAffairs have reported positive experiences with Guardian Protection’s service technicians, but 60% of reviewers had negative experiences with the company’s customer service. Reviews regarding installation and setup tend to be mixed, and customers have reported inconsistent experiences with the company’s website and app.
Our analysis of the reviews here on ConsumerAffairs surfaced the following trends:
- Customer Service is the most mentioned by reviewers and is about 60% negative.
- Reviewers tend to have mixed experiences with installation and setup.
- Reviewers tend to have negative experiences with contracts.
- Service technician experiences have been mostly positive.
- Online and app experiences have been inconsistent with reviewers.
- Customers have not mentioned shipping or delivery in the past five years.
- 2,040 people have found the reviews for Guardian Protection on ConsumerAffairs helpful.
How satisfied are reviewers with Guardian Protection?
| Star rating | High satisfaction | Neutral | Low satisfaction |
|---|---|---|---|
| 4.2 / 5 | 1,816 (77%) | 173 (7%) | 369 (16%) |
Service technicians: Excellent
Reviews for Guardian Protection on our site frequently mention positive experiences with the company's installation technicians. Customers have reported good customer service and that the system works well.
Customer service: Good
Customers who left reviews on ConsumerAffairs have praised the company for its responsive customer support, knowledgeable representatives, and professionalism in handling issues.
Some customers have expressed frustration with unexpected charges, difficulty canceling their service, and issues with billing, but Guardian Protection has a good reputation for customer service overall.
Installation and setup: Fair
Experiences with Guardian Protection's installation and setup have been mixed, according to reviews on our site. Many customers have reported positive experiences with knowledgeable and efficient installation technicians who provided helpful guidance throughout the process.
Other customers have experienced delays or issues with scheduling, however, and some have reported that technicians were not adequately prepared or equipped to handle their specific needs.
Compare Guardian Protection to other security companies
| Rating | # of reviews | Installation | Monitoring | Mandatory commitment* | Equipment package costs | Monitoring costs | ||
|---|---|---|---|---|---|---|---|---|
| Guardian Protection | 1.9 | 2,387 | Professional installation | Required | Typically 60 months; month-to-month options available | Not disclosed | Not disclosed | Read Reviews |
 ADT | 4.5 | 14,898 | Professional (included with online purchases) | Required | 36 months (60 months if financing equipment) | Start at $599 to $1,387 | $45.99 to $59.99 | Read Reviews |
 Vivint | 4.7 | 30,525 | Professional (included with online purchases) | Required | Typical contract is 60 months; month-to-month available with upfront equipment purchase | Start at $997.99 to $2,827.92 | $19.99-$29.99+ | Read Reviews |
Guardian Protection equipment and monitoring
Guardian Protection offers nine different equipment packages, most of which are themed around lifestyles. The company offers a quiz to help you find the right package, but, unlike many of its competitors, does not include pricing on its site. Instead, you must contact the company for a free quote.
All plans come with 24/7 professional monitoring and free installation.
Guardian Protection equipment packages
Many of Guardian Protection's equipment packages combine a mix of security and home automation features. Our table provides a side-by-side comparison of the company's nine plans to help you find the best home security package for your needs.
| Bachelor(ette) Pad | Burglar Buster | Family First | Frequent Flyer | Healthy (Green) Home | Home Security Essentials | Pet Parent | Protect My Parents | The Works | |
|---|---|---|---|---|---|---|---|---|---|
| Guardian IQ panel | |||||||||
| Door/window sensors | 3 | 3 | 5 | 3 | 3 | 3 | 3 | 5 | 5 |
| Motion detector | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 2 | 1 |
| Glass break sensor | |||||||||
| Video doorbell | |||||||||
| Indoor camera | |||||||||
| Outdoor camera | |||||||||
| 110db siren | |||||||||
| Smoke detector | |||||||||
| Smoke/heat detector | 1 | 1 | 1 | 1 | 2 | 1 | 1 | ||
| CO detector | |||||||||
| Medical pendant | |||||||||
| Smart doorlock | |||||||||
| Smart lighting module | |||||||||
| Smart thermostat | |||||||||
| Room temperature sensors | |||||||||
| Smart garage door opener |
Guardian Protection cost
Guardian Protection’s plans start at $46.99 a month, but the company does not include specific pricing on its website. Instead, you must contact the company for a free quote. The company requires a three- to five-year contract.
FAQ
How do you install Guardian Protection equipment?
Guardian Protection security systems must be professionally installed. However, the company includes the installation fee in all home security packages. Guardian Protection’s technicians test your system to make sure it works properly. These installers also evaluate your property for weak security spots or areas of concern.
Is Guardian Protection available in my state?
Guardian Protection services are available in:
- Austin, Texas
- Baltimore, Maryland
- Charlotte, North Carolina
- Cincinnati
- Cleveland
- Columbus, Ohio
- Indianapolis
- Millsboro, Delaware
- Orlando, Florida
- Philadelphia
- Pittsburgh
- Raleigh, North Carolina
- San Antonio
- Tampa Bay area
- Washington, D.C.
- Youngstown, Ohio
How do you cancel Guardian Protection services?
Contact Guardian Protection directly if you wish to cancel a Guardian Protection service contract, but be aware the company charges an early termination fee on most plans.
Is Guardian Protection legit?
Guardian Protection offers a variety of home security packages that can be customized to your home, needs and lifestyle. The company includes professional installation services with its packages, and its line of products includes smart home connectivity. Guardian Protection’s service area is limited to select parts of the U.S., however.
Guardian Protection Company Information
- Company Name:
- Guardian Protection
- Company Type:
- Private
- Year Founded:
- 1950
- Address:
- 174 Thorn Hill Road
- State/Province:
- PA
- Postal Code:
- 15086
- Country:
- United States
- Website:
- www.guardianprotection.com
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