Guild Mortgage Company Reviews

Our “loan” documents included waivers for things that we would never have signed off on. The closing table is an unequal playing field. Signing under duress and economic pressure is a thing. Beware. Have them give you docs in plain language with full disclosure (Plain Language Act), KNOW YOUR RIGHTS AS A CONSUMER, have them explain any waivers they put in the contract and know that you don’t have to sign what you don’t agree with.

Works with broker to overcharge clients on closing cost. Was charged over 11,000.00 on a 145k loan which is way over 6%. Keeps sending Closing Disclosure to client knowing closing cost adjustments are not reflected. Shady, shady, shady....Please veterans and everyone, beware of this lender. Totally unethical business practices.

Just bought our first house with help of these wonderful people! Due to not very high credit score we were rejected by few different lenders and were pretty upset and frustrated, till Guild gave us a chance. Everything since was nice and smooth, they managed to deal with me (and I'm a difficult customer!), deal with not good at all realtor, deal with financing obstacles. They were very patient, kind and professional. Only thanks to Guild we are house owners now! I will never be tired of complimenting them and recommending to everyone as a company, that does not sort people into classes and gives everyone hope to purchase they dream home! We are happy with rates, terms, conditions and only feel gratitude. Thank you Guild, thank you, Jason, Alexa and Liz! God bless!

We have been with Guild since Jan 2017. We should have known better when it took 5 months to close because they mixed us up with the other people buying our house! Kept saying we did not have our information sent in. It was the other family that did not. Now fast forward 5 years and they make it impossible to pay your mortgage! Paid at 5 pm Eastern time zone. Not only did the payment not post. They never took it out then charged us for not having enough funds which was not true.

I contacted Guild in May and request a 180 quote for a 30 year fixed rate conforming new loan. I lock a 5.7 % with a float down. I gave them $3200 for the lock which could be applied to the loan costs or used as buy down. I later discovered I wanted to switch to a 30 year fixed jumbo. I contacted them June 22nd to request the change in product and to lock a 60 day rate. 10 emails and 20 phone calls later, I get one call July 21st saying Someone's in a meeting and someone's home with a cold and someone will contact me tomorrow. Sign on the email says RATED # 1 by JD Powell. I just lost all respect for JD Powell. Oh, and Guild Mortgage. I could close in as little as 30 days, but it looks like it will need to be with a different company because of someone. It appears I will lose the $3200 bucks, but at least I won't lose the $968,067.82 House.

I have purchased 5 other homes in my lifetime. We have moved around a lot. Guild Mortgage has been by far the worst company I have worked with. We are now in week six of trying to close my loan. They sent me 3 emails this morning, some from people I have never heard of, telling me they changed my loan type, needed an addendum form and they were changing my closing date from TOMORROW to several days later.

I do not even want to give them one star! This was the absolute worse experience ever! Cheryl ** is the most incompetent, arrogant person to deal with. My son was purchasing his first house and it was a nightmare from the get go. They would tell him that everything was great and then they would say sorry you don't qualify and then he would get the information they wanted and it would be great and then not. The fees changed, the rate changed, it was a nightmare. This went on for 2 months or more. When I called her to complain the only thing she said to me was "We have a great reputation. And you won't find anyone else that can finance your property." Really??? Guess what, if I have anything to do with it you won't have a great reputation and we DID find someone to finance the property. At a great rate, great loan and the most EXCEPTIONAL Customer Service ever!!! Maybe you should get a page from their book.

Four years ago Guild was notified I had been awarded the house in a divorce and to remove my ex-wife from the mortgage. They still have not done so. I am sitting here with escrow refund check that cannot be cashed because my ex wife's name is on the check. They did admit they received a copy of the divorce decree four years ago. Glad I refinanced with another company.

My husband and I had this company in az. I remember there were problems yrs back but they were eventually corrected. My husband and I moved to a different state. While we are getting settling I'm the only one working so my husband was doing most of the leg work. Since we were prior client Alan claimed he help us "fast track" the loan. Alan never consulted with me on any big changes. My husband and I agreed on money for the house and money for rebuilding our lives. The first five minutes of the first conversation Alan threatened the house we were buying and insulted me. Claiming my past job weren't up to his imaginary standards. Clearly that's upsetting so I told my husband to take the phone.

I've had my fixed-rate loan with this company for a couple of years. Recently, I was sent a statement demanding that I pay $410 more per month (for twelve months). My taxes and insurance did not go up. When I called to straighten out the matter I was pretty much told that they would not review the case. I had to make 12 phones calls and consult with an attorney in order to get the mistake straightened out. Even then, they (Guild) still wanted me to pay significantly more per month. This is what people refer to as an "escrow nightmare". Keep in mind that my insurance and taxes did not go up and I was never late with a payment. In the end the only solution was to drop escrow because Guild would not admit that their calculations were wrong...DON'T USE THIS COMPANY.