Hawx Pest Control Reviews

We had the German roach, ants and spiders for the outside of the house. Scheduling a service has its hiccups. We already agreed on a specific date and then they were gonna move me to a different date. When I was looking at the reviews online, they said that Hawx is notorious for changing the dates of the spray. They changed it one time but, in the end, I had to change it. The guy was there at home but I was still asleep and when I woke up, he already left. And then, he was scheduled to come back but we were already gone. At that point, we said we were just gonna reschedule because we were in the process of clearing out the garage and we wanted the garage to be treated again at the same time. We didn’t want the technician to come back at a different time for the garage. So it's just in one go.

The agreement was we were gonna be sprayed every month for the maintenance so I just canceled the September spray because we're almost finished fixing the garage. And probably by October, we will be able to have them come in and spray the entire house, including the garage and some inside if we can. Because we're seeing a few of those roaches again. We know they're persistent. I haven't called Hawx directly because the agent told me to text him and he's gonna schedule, and he did. But he needed to move the following week instead of the week that I was supposed to. I'm fine with it as long as it's within the month. I'm hoping that it's gonna get better than the previous experience.

Dealing with the service techs was good. The very first time, there was a hornet's nest on the edge of the roof so they sprayed that one time and then, they came back a couple of hours later because they just wanted to see. They sprayed it the second time. They wanted to make sure that they had taken care of it. Since our last service, I haven't seen any activities outside except for occasional spiders. Inside, here and there, we'll see cockroaches. So I wanted to have them come in and treat it the second time around. I’ve had a great experience with Hawx. They're living up to what they sent out to do. I'm happy with the experience that I have.

After the first time, the pest activity was a lot less than we had seen on the outside. We haven't had the techs come in because we got cats. So, a lot of these pests are running from their impending doom and making their way inside. The wasp problem we had outside has been entirely resolved, which is the most important part because wasps are creepy. The first tech I got messaged me and he told me when he had gotten to the house because I wasn't working from home. He said he was about to get started and told me what he was looking at doing. Then I got an email from him with photographs of everything he had sprayed down and everywhere he had worked on. I'm new to the house. So, he was showing me parts of my property that I wasn't fully aware of. I was blown away by him.

I asked the second guy who came out to hit some extra areas than what the first guy had seen because we found some new stuff. A squirrel had fallen into a rain barrel and drowned and was super-duper gross. He said he wanted to give me a heads-up and that we would probably wanna take care of it. He was nice and sweet about everything, and understanding that I may or may not have put him into a mild biohazard situation. He was cool about that. I’m very pleased with both the techs and the sales guy side of things.

We're paying less than 100 bucks a month and the natural plan is the techs come quarterly. But I've called Hawx twice in the first month. They will come out as much as I need. I never got a call back from the automated thing but when I just waited on the line for five minutes, I got a customer service rep. She was extraordinary. The only problem has been trying to get rescheduled, believing that the system is gonna work a certain way, and it's not quite working the way that it's supposed to.

A guy came out the other day and did an inspection for termites. I didn't know I had some termites so he explained it all. I used to have Terminix and they gave me a couple of modes. One is to do a section where the termites are at and the other one was with tenting. If I did the first, it doesn't mean all the woods have termites because it's in the house. I checked it out to see how much it cost me to replace the two beams that I have in there and that was $2,700 to do to the two beams. The price of everything has gone up so much. I said, "I'll just do the tenting. That way, I know everything gets taken care of." On the 22nd, I'm having the house tented.

The Hawx guy explained that you can't have any plants, fish, or animals like that in the house. For all of the food that we have, he gave us plastic bags. We double bag them then we can put them back in the refrigerator. It's the same way with all your cupboards. They gotta be open so the gas can get in there and everything.

I also have a safe so I have to get all the stuff out of the safe and leave it open. I need to call him back because I had some questions. They say if you have a gate, you gotta take your gate down. I just had these gates put up and they're heavy galvanized ones. When they tent the house, they gotta tent as close as they can to the house. I wanna check with the Hawx guy about that. I have solar so I asked about that as well. In their paperwork, it says, "If we wreck one, we don't have to cover it."

Another thing is if you have outdoor security lights that you can't turn off, you gotta take the lights out so they don't go on because that could start a fire. I got four lights I gotta take out. That was no big deal. I have a dish because I have that for my trailer too. I'm gonna see if I have to take that down or what or if they come back up and set it up if they redo it. They say they could knock it out of alignment. I'm thinking they'll probably just say, "Let them knock it out of alignment, we'll come and fix it." On the 22nd, the techs will go inside and check everything. As soon as the guy gets there, we give him a key and we're gone. We gotta be gone.

I caught up with a young lady withHawx and she gave me a quote. I had just moved so my funds were not really there to do a lot. She looked and she found that there was a promotion going on. That made it affordable and I was able to get the service. Not only that, she sent the service out that morning so there was no wait time. Michael was the tech and he was very thorough. The landlord told me that they had never had any situation with mice and roaches in that unit before. During Michael's inspection, he showed me the entry points of where the mice were coming in as well as evidence that the mice had been there before I moved in seven days ago.

He saw the sheer anxiety that the whole situation had put me in and he explained it in a way that I could understand it. He took pictures and made documentation. He showed me where they had put up traps so it proved that the landlord knew that the place had issues before moving in. Michael also showed me where they had tried to rig the place of those issues. These traps were hidden in the kitchen, the pantry, and all the way at the top back in the corner. I'm five nine and I still did not see those when I did my inspection. Unless I had a ladder that was the only way that I would have been able to see. Michael was so tall, and with the thoroughness of his inspection, he spotted them. And it was more than one.

There was also evidence that German roaches were inside the traps that had been set. Michael made it very clear that I wasn't to put any food in there. They had absolutely been cleaned thoroughly. That was another life-saving aspect because had I put my food in there and that residue could have gotten on the cans or the boxes without me knowing. Michael really took time underneath the stove. He pulled up the bottom of the stove where the stove warmer is. It was horrendous. I had never seen such disgust. It looked like years and years of decay. You could tell where rodents had been traveling through there.

Michael took pictures and because of the amazing job and the thoroughness that he did with that, I was able to bring that information with me to court. It was asked by the judge where they were able to see that I was telling them in reference to the situation. They were able to honor that and allow me to submit it. Michael also sprayed the outside and he closed the hole which prevented the mice from coming in.

The landlord came over that night when everything was going on and the rodent first made its first appearance and he decided to put wood boxes that had springs and peanut butter on the floor. Michael told me that those were very dangerous for my well-being. If I saw the mice on a stand and was running to get away from them, I could step on the wood boxes and hurt myself. Michael educated me and said that the mice are blind so placing traps in the middle of the floor is pointless because they use the side of the wall to travel.

Michael used some non-toxic mice traps that he placed around the line of the wall. He closed off the holes and I could hear the mice in the wall, but they couldn't come in because he had closed off all the entry points. This is where he went above and beyond. One of the entry points was where the dryer was supposed to go. The ventilation system had a hole on the inside, but he didn't have anything to cap it off. He explained that I could go to Walmart and get a cap. He instead asked for a carton that I wasn't using. He cut that and tucked it into position inside of that vent so that it would barricade that section off. For the rest of them, he used professional copper, which they don't like, to close off those entry points. These were like large holes drilled into the floor that went all the way down to the point where you could feel the outside air.

Michael also taught me that mice don't like noise. I had a little Alexa inside my bedroom and playing music will deter the mice from wanting to try to come in. When I could hear them in the wall trying to find another entry point, I would turn on the music. I liked Michael's thoroughness, his inspection, his understanding, and his willingness to accommodate the overwhelming anxiety that I felt behind the situation. Michael also said gave me a number to call for any questions that I may have.

Lo and behold, when that thing got on that trap and squealed, everything inside of me just shook because it had gone under the stove, like one of its normal travel locations. Michael put a trap underneath the stove and it got on there. I didn't know what to do. I waited for someone to get there to help me get it out. I didn't want to take any chances. Hawx was absolutely amazing. I liked the service rendered from the time I called all the way to the follow-up appointment on that following Monday when Michael came back out and made sure that everything was still the way it was. If anybody asks, Hawx will be the first name that will come out of my mouth when they're looking for service. They helped me tremendously and I will forever be grateful.

Hawx Pest Control comes out every three months to re-treat the house, and any time they are coming, they call ahead of time and ask what my concerns are or ask in person, and then treat for that. At one time, it was raining cats and dogs and the guy was supposed to show up. He called me ahead of time and said "Listen now, I can treat it if you want but it's raining so the stuff isn't gonna stick to the outside of your house." I said, "That's fine. I didn't really want you standing out in the rain anyway." They rescheduled and came back another time.

Several of my neighbors have contracted with Hawx as well. It's a little pricey, but the value add is that somebody else is doing the work for me. The cost of the materials, which I was buying from Walmart, was equal to a little over a month of their fees. So, for a dude to show up and work around the house for an hour, they're making 100 bucks, which is fine. I don't have to touch chemicals and I see better results.

It started off great though, our first tech was amazing! Very knowledgeable and willing to help with/explain any questions or concerns we might've had. That part was great, however, the products used weren't of the highest caliber. In fact, we had to call back for service at least 3 times within the first month, and for whatever reason they wouldn't come out until the 3rd call back (3 calls were made on different days and week/s). When we finally got our respray the first month, it was not the same tech. In fact, the last 2 or 3 techs sent out were very lackluster in comparison to our first impression of this company that was with the first tech (that man deserves a raise!).

Every tech since has been noticeably lazier, lacking in knowledge, and overall, just a terrible look for the company and a bad experience for us, the consumer. Ya know what, I just remembered that my wife and I moved to a new house about 3 months ago and not once has a Hawx tech stepped foot in our new home. Why were they billing us still? Why does Hawx Pest Control feel they deserve 3 months of money for services that were never rendered?? Be nice if I could leave a 0 star rating.