The Home Service Club Reviews

My legally binding contract states that I a vendor will be assigned within 48 hours (max) of my claim. The Home Warranty Club is a fraudulent business. They took my money and have breached our contract by not providing me services I paid for in full on November 30, 2022. I have tried to speak with a supervisor, only to be told they don't have any way to transfer me to a supervisor. More lies. My situation is dire and I will likely end up having to hire my own plumbing contractor. I have asked for a refund of my contract, again told from customer service that they don't have the "ability" to do refunds.

I am so frustrated and feel horrible that I have purchased several of the home warranties with The Home Service Club for my Buyers as closing gifts. They will likely have the same run-around based on the dozens of horrific reviews on this platform. DO NOT PURCHASE A HOME WARRANTY FROM THE HOME SERVICE CLUB. You may as well light $500 on fire, because this company is a SCAM!

THIS company is a SCAM! Their customer service department is rude and unwilling to help. Every time they say they are working on providing a tech, a week can go by after submitting my claim and still no service has been provided to remedy the problem. They refuse to transfer me to anyone for escalating an issue with management. Also, when they say they will call at a scheduled time they don’t. Their employees will often hang up on me or refuse to help. I am a Veteran and this type of service would not have flown in the military. Again this company is a SCAM!

When I call for a tech they are able to be here within 24 hours. Once a tech was assigned to me but cancelled (the Home Service Club (HSC) never told me this) and said most techs in Washington refuse to work with HSC because they never reimburse them. See there is a problem! I would not recommend. Go with American Home Shield or anyone else. HSC is not what they advertise!

We continuously called HSC for the solution and after many calls they eventually re-scheduled another technician Fixwell for another visit. This occurred on July 12, 2023 and technician mentioned that there were some missing parts and what was needed to be done. He was trying to submit a diagnosis report to HSC a few times but due to HSC portal issues he was unable to do so. To date, the technician has been unsuccessful in sending in the diagnosis report as the HSC portal continues not to allow him to submit the report.

This inability for the technician to submit the report continues till today. And every time we call HSC, they said that they would contact the technician; the technician has told us many times that he has reported to HSC that the portal does not allow him to submit the report. A Mobius strip of a situation! These are technicians that HSC finds for us and makes it extremely difficult for us to use the option to find a reliable technician for ourselves and get reimbursed, therefore we end up waiting and waiting for HSC to resolve the issue quickly.

My daughter and I have called HSC at least 10 times during these three months. In every call, we have to restart to explain the issue and status, when all our calls and status should have been recorded in HSC’s system for the customer rep to read. In one call my daughter put HSC and the technician of Fixwell on a joint call to explain HSC’s portal issue and inability of the technician to submit the diagnosis report – still no solution. In our calls, the HSC customer rep would repetitively state that they needed to find out from the technician what the issue was and why he could not submit the report. When we ask how we could escalate this issue beyond the HSC customer rep and supervisor, we were told that they are not allowed to give us that information.

In summary, these are the takeaways:

5) There is a Latin saying, “Caveat emptor”, which means Buyer Beware. Caveat emptor on HSC!

We have been dealing with a broken refrigerator and submitted a claim over 3 months ago, and it still isn’t fixed. Home Service Club writes up the claim, outsources for a technician or repair company to accept the bid to come do a diagnostic job, then HSC waits for the technician to submit a report and then HSC decides from there what the best steps would be regarding repair or replacement. However we haven’t even gotten to that part of the process of any type of repairs or replacement because we keep having to circle back around and start the entire process over again (and very frustratingly have to re-explain the issue each time we call HSC).

Our first technician (BTEC) took weeks to schedule, then he came and took parts that he said he would order to replace and be back to finish the job, but he never returned! Many calls were made to get the technician to come back, but the number is now disconnected! So we start over with HSC again and they looked for a new technician, which again took weeks to schedule. Second repair guy (Fixwell) came but couldn’t do much because parts were missing from the first technician who took pieces. HSC said they needed the second guy to write a report stating this, but the technician is unable to submit any report online because the HSC portal doesn’t work properly for him to submit.

The new technician was kind and got on multiple conference calls with me and Home Service Club to figure out the portal issue but nothing ever got resolved. The Fixwell technician was willing to send it via email, or in writing and mail it in, or even asked to speak to an HSC rep on the phone to transcribe it on their end to enter into their system, but HSC will not accept any of these solutions to receive the report. So each time I’ve called (which has easily been over 20 times and countless hours spent on the phone), the HSC technicians tell me that they can’t do anything until a report is submitted! So where do we go from here?! HSC hires the technician but then the technician can’t submit a report, and then HSC tell the customer they can’t move forward! What a scam!!!

When I inquired about finding my own dependable technician to use, HSC said they can only allow for that if they don’t find their own repair company to accept the bid within 48 hours. And even then, I can only imagine what a nightmare it will be trying to get reimbursed by HSC if we do get permission to find our own repair person. So now, we are forced to start the process all over AGAIN and resubmit a claim to book yet another new repair company to come and then pray and hope they can submit a diagnostic report and we can move forward. The Home Service Club is a joke. DO NOT get your home warranty from them unless you can live with broken appliances and enjoy spending your time navigating frustrating, inefficient programs.

I am now having issues with the a/c. It will freeze up sometimes. I can't even successfully get an appointment for someone to come out because it seems they have my account marked after calling so many times. They just say they can't pull up my account and they will redirect me to someone else in which case I'm asked to leave a callback number most times. On the lucky chance I am successfully redirected I get the same line again, can't pull up your account due to system error. How can a company have so many system errors that they can't even run their business. It all seems scripted to me to make you give up and find alternative options. I do not under any circumstances recommend this company. To a degree they are all sharks, but this company takes the cake.

My argument that I really needed a replacement rather than a low cash amount fell on deaf ears. It will cost me more than $500.00 for purchase and to install a like quality microwave. Early in the process I suggested a replacement but was told that they needed to follow the technician's recommendations. I'm ready to cancel my contract now but will wait until I receive a check which they said could take 30 days.