HSA Home Warranty Reviews

HSA assigned us a local plumber with horrible reviews who ghosted us. We wasted weeks fighting with HSA to try to get the plumber to respond. Meanwhile raw sewage is periodically flooding our basement. HSA claims they have to contact the plumber 3 times before they can escalate the issue to the Escalation Team. Then they tried to tell us they had to contact the plumber ANOTHER 3 times before they could do anything else. Then they said it was because they hadn't issued a recall notice and now the plumber would definitely respond. They did not. Could not use any other plumber than the one who was refusing to do the work. We asked for denial of service letter. They said they'd send it. 3 weeks later, no letter.

I did not choose this company, the seller of my home chose. Two out of three requests were botched. For the first repair, plumbing, they sent an unprofessional, inappropriate man. He charged me $250 for work he did not do and I was so afraid of him that I wrote the check to get him out of my house. I reported him and they did nothing. Then I read another woman in my neighborhood had a similar experience with him.

FRAUD! How is this company still in business!? This is hands down one of the worst companies I've ever dealt with. I've been without hot water for 2 weeks and counting. Customer service is a joke. They drag their feet and tell me something different every time I call to ask when my water heater will arrive. First off, they took almost 2 days just to find a servicer who would accept the job (note: servicers avoid this company). Second, the company says they cover "water heaters", however in their fine print they only cover certain parts of the heater. (The list of what they don't cover is significantly longer than covered parts.) Third, they don't allow the servicers to install their own heaters. HSA "orders" the parts and has it "shipped" which adds days/weeks to get the repair job going.

My fridge has been out of service for 2 month, trying to call the customer service and all they say "the dispatch is trying to find you a vendor". It's been two month. We are living on a mini fridge a family of 5, they are horrible, I am trying to call them every 48hrs and asking to speak to someone responsible but no luck in that, they are the worst, even I asked to give me approval to bring my own vendor and they can reimburse me after and they are not replying on that either, they are really a very bad company to do business with.

Never followed up on claims. They choose companies that are incompetent and cannot fix things in a timely manner. Impossible to cancel our service and I can never speak to anyone in the company that speaks in a coherent manner.

HSA Home Warranty deserves negative stars. The company refuses to care for its customers. We had a plumbing issue and were assigned a plumber with absolutely horrendous Google reviews: constantly rude and incompetent. When I contacted HSA to see if we could use the plumber assigned by our homeowners insurance, I was told it could not be done since all contractor assignments are system generated. We offered to pay the difference between what HSA is paying the incompetent plumber a lbs our qualified plumber but we’re told it could not be done. Between the rising monthly premiums and the $100 deductible, this company is not worth it.

HORRIBLE CUSTOMER SERVICE!!!! I WOULD GIVE THEM NEGATIVE 8 on a scale of 1-10!!!! I have been waiting on an A/C compressor for 13 days. The initial impression was good, but once they realized they had to replace my A/C Compressor, they drug their feet in getting the parts ordered and "messed up on the Purchase Order" of the compressor. Originally, they sent the contractor out right away, which was great w/ a quick to diagnosis of the issue and ordering of the parts. However, HSA did not order the parts correctly!!!! I was told 3-5 days the first time I called....Then 5-7 working days....I called again and there is no record of the order....I got told "Oh..there is a problem...The parts were not ordered correctly....It will be another 3-5 days!.

There is absolutely no point in buying a HSA policy. You are making a donation to the company when you buy one. I am dealing with them on a covered repair - ac compressor replacement - and they are offering to pay for less than 1/3 the repair cost. Literally pointless if they won't pay out when the time comes. You should save the money and pay for any repairs yourself, because they are going to take your money and keep it, not paying out.

Called for service/replace. We had to call back several times to finalize an appointment. When the tech finally came, he refused to fix the unit and was going to suggest replacement. They forgot to file a report with HSA. Had to resubmit ticket. They, maybe out of spite, they reported that we damaged the unit. We didn't, of course. The coil fins were damaged before we moved in. The service tech should have, at least, refilled the coolant to get us working until a replacement could be made. The tech should have also known that the home warranty wouldn't have covered that damage. They lied to us and HSA wouldn't compromise. Waste of money. You are better off taking the money and setting it aside to use for the repairs later.

This HSA warranty is absolutely pointless. I had mice living in my refrigerator and had to replace it and the warranty did not apply nor aid in my endeavors. My water heater and boiler is 25+ years old not hot and has leaked to a point that the entire sheetrock needs to be replaced in addition to the heating units. Yet this HSA warranty will not fund the minimal $500 of its value as I conduct all this work. I have now paid an additional $100 to get a tech out only to find out I am not covered for anything through this HSA warranty. HSA is a scam.