Pretty poor home warranty. I've used them a few times and most contractors are poor at best. We had a couple contractors that showed up on time and did reasonable work. But for the most part HWA must hire subpar contractors with little to no experience and poor workmanship. I needed all the locks rekeyed in my house and it took the contractor (Locksmith IQ) 4-hours to completed it and had to have him come back 2 more times to fix the locks. I paid the $75 fee, but he said I needed 2-cylinders for an additional $150 to Replace cylinders and rekey all locks the same.

I was bundled with this company as suggested by my mortgage broker at closing when we bought our house. I have had to use their services twice, on the same identical product. Unfortunately the repair lasted more than the warranty period for the first repair before the replaced component failed again the exact same way, so we had to pay another $100 for a service call for the same problem on the same appliance. The technician informs us that in the 4 months since the last repair, that the part is no longer available. Okay no big deal I have a home "warranty" right? Wrong.

In the past, I have found this company to be helpful and reasonable. However, I have made three claims in August 2023 and September 2023 and for all of these, I paid hundreds of dollars for technicians that couldn't fix anything. Most recently, I paid $100 for a technician to fix my garbage disposal. After his visit, now the garbage disposal won't turn off, but HWA won't do anything about it because they say the technician reported the problem as resolved. If I want it fixed, I'll have to call yet another technician and pay another $100. What is the point of having this if I will end up spending more on technician services fees than if I had just replaced the whole thing?

This is the worst service company in USA. First, None of the customer services reps is understands proper English, but the worst part about the company is the way they scam their customer. When you file for a claim, they charge a $100 technician service fee; which is very normal for most warranty company. However, you will have to pay 50/50 for any repair or replacement.

Hvac system was not cooling properly. Paid tech and was told nothing wrong. Had system serviced a few months later and was told heat portion would have to be shut down due to a Crack in a heating component. Ac still halfway working at that time. Called to place another claim. System stopped working by the time their tech came out. Been going in circles with this company for almost two weeks. No working hvac system and no temp system offered until they decide on a resolution. My suggestion is to run away from this company. No stars.

This company is horrible. They have terrible customer service and they will find any little excuse possible to not have to pay on a valid claim. They rejected our AC claim recently because they said the technician said our unit had weak valves on it but the company we ended up hiring to do the work said there was absolutely nothing wrong with the valves at all. Previously they sent a company out to work on our other AC unit who recommended replacing the entire coil and they wanted us to pay $800 for the “upgrades” but there were no upgrades only replacement parts. We had another company come out and look at it and they said there was just a little $40 part that needed to be replaced and they replaced it and the unit worked completely fine after that. So they are ripping off their clients and have these repair companies in their pockets to try and make more money off you. Definitely stay away from this company.

Save your money for repairs! HWA will do everything to get out of paying--even covered items! They make every process difficult and their staff is inept. This last time they waited to tell me they couldn't find anyone and I could get my own technician/plumber. I followed their procedure but they made every hoop to jump difficult. WITHOUT HOT WATER FOR 10 DAYS! I HATE THIS COMPANY AND YOU WILL TOO IF BUY THEIR WARRANTY!

Probably the worst warranty company you can imagine. They are shady, will refuse to cover cost, refuse to answer any question, will not provide receipts, and further more they messed with the language on their agreement to avoid paying any repair. Simply stay away from them.

Hi, I have a refrigerator that stopped working for more than 45 days now. I have gone back and forth with Home Warranty of America to get it repaired, however they do not help us at all. They said they scheduled at least 5 technicians to repair my fridge but none of them showed up. They partially approved 1 claim, which means I have to pay more than $500 to repair the fridge. In spite of the technician and me sending them the invoice they choose to ignore it and keep asking for more information.