HomeSafe Reviews

It seems like some of the companies don't want to fool with HomeSafe's services because it takes so long for them to be on hold to get everything approved and then had to go through a full mess and get the service validated. So, they either have to come to diagnose and then come back another time to fix the problem. Some of these people are coming from out of town.I haven't been in HomeSafe's program long, but as long as they live up to what they're saying, I don't mind paying for the services, but I expect to get what they tell me they're gonna do.

The claim was for the refrigerator and at first, HomeSafe denied it. Then the gentleman had to come back out and write up the ticket the correct way. They eventually approved it but it took too long for the refrigerator to be repaired. There was a lot of red tape and I was very involved with them, so they knew about my frustrations. It was too much for the consumer to have to go through. Also, when the customer places a call for a claim, they should handle it in a timely manner. And a timely manner is to get someone out the same day or by the next morning. The cost of the warranty could be cheaper, too.

I probably would need a little more information on how to file online with HomeSafe. It talks about different things and it gives you a little bit of something there. But with Select Home Warranty, they had a number you could send it in and their site. I wish HomeSafe could go ahead and initiate something like that. You can do a claim online 24/7. Usually, I was always called back to follow up on the claim. As far as getting into the program with HomeSafe, it was fine.

I had somebody come out, and he did an estimate of $1,300-some. He submitted it to the company and the company said that they would only cover $499 of it. The call was 127 and HomeSafe covered 65. It didn't make any sense to have a $1,300 old washing machine fixed. The bottom part of it's rusted out. The guy that was gonna fix it said it was not gonna last. At any time, it could collapse. I had to purchase a new one and would have to put in the rest of the money.

HomeSafe said they would give the money that was going to go towards a new washing machine but I don't understand why I only got $500. It says they replace up to $2,000 on a washing machine. Apparently, the parts that broke were not covered. It doesn't make sense, but it's better than nothing. I ended up getting a washing machine that was on sale. With the hoses and the delivery, it cost me $829. It would have been nice if the whole thing was covered.

HomeSafe is less than the company I had prior which was a lot harder to work with. When I was sold HomeSafe, the guy said to just hand the the repair person the book and they'd do all the work. But they don't wanna do that so it's misleading that you think it's all gonna be taken care of. You still have to do all the work.

Everything's good so far. I tried to print out the HomeSafe policy so I could put it in my file cabinet. I never got one so I called back and told customer service about it. The rep asked for my name and policy number. I didn't know any of that. I did it over the phone and did a one-time thing. I paid X amount and then I was gonna be billed X amount every year. I asked, "Can you send me a policy or an email that I did spend the money?" Within 24 hours, I had everything I needed. That experience was quite well.

If you don't have HomeSafe, get it because you never know when something's gonna happen. You may get a storm through and your homeowner's insurance doesn't cover it so you have to have double coverage. You don't know when you're gonna die and you might have half a dozen siblings, a wife, or a mother around somewhere and they're going to live in your house and they don't have the money to fix whatever's broken or even get it back together before they sell the property.

Then a few months later my water heater went out. Anyone who knows anything about a water heater knows that the water internal tank is glass and when it fails the entire appliance must be replaced. I submitted the claim on a Saturday and I called in several times to check on the status of my claim over the next several days. I was told my adjuster was not in. He took off early or came in late over the course of the work week. Their policy is to make a claim determination within 24-48 hours (which is laughable).

When I finally did receive a call from the adjuster on Thursday just before 5 pm, instead of approving the claim the adjuster lied and told me that he had left me a message asking for additional information on Monday. I did not have a missed call or a message. He then said the plumber's cause of failure was insufficient and that he needed a reason the tank ruptured and precise pictures of the leak. He said without it he could not approve the claim. I cannot tell you how asinine that request actually is. Why did lighting strike the transformer down the street and did I have a picture proving that it was actually lighting which struck the transformer? AVOID THIS COMPANY. THEY ARE FRAUDSTERS.

He did find a plumber and he called the plumber himself. Then he proceed to give me the wrong number of the plumber he called. So I had to call back and speak with another rep with HomeSafe because I now don't want to EVER deal with Armis again. So the rep I spoke with at HomeSafe, read the notes and called the plumber and got the correct number for me. I called the plumber, whereas Homesafe says I had to pay $65 the plumber said no their fee is $88. That's the 1st lie, I was told.

Then I called HomeSafe back and the rep tells me that when the claim is submitted they'll reimburse me the $23. But that's not what I was told in the beginning. So I go ahead and pay the $88, then I make the appointment and the plumber comes out. Ask me for the faucet. I tell him that HomeSafe told me that he was suppose to have the faucet. He takes pictures of the faucet and under the sink and now I have to wait until HomeSafe gives the OK for the job to be done.

In the meantime, I cannot use my sink. So if the adjuster doesn't approve my claim, I'm out $88. The rep at HomeSafe advised me to go ahead and pay for the work and HomeSafe would reimburse me. With all these problems I'm having now why would I do that. I cancelled the servics and asked for all the monies I paid into the service to be reimbursed. The rep went (supposedly) to ask someone and came back and said that they couldn't give me my monies back because it's been after 30 days. So when I got the service, I had a 20 day waiting period before a claim could be considered. Which means, I would only have 10 days to make the decision if I wanted my money back. I was told that these warranty companies were a RIPOFF. I have found out for myself that those statements are TRUE.

I asked why. The service report didn’t say anything about rust. It said the malfunction was due to age. The unit was 9 years old. The operator transferred me back to customer service to which I explained again what I needed help with and again they transferred me back to claims who again says my item does not qualify. The operator hangs up and I call back in to speak to a supervisor so someone can tell me why I paid for the best plan that clearly states my hot water heater is covered and why they are saying it doesn't qualify.

The operator continued to transfer me to American Auto Shield. I spent a week trying to get my hot water fixed and ended up having to pay for someone to come out and repair it. I Knew right then I was wasting my money. If I couldn't get a claim approved to get my hot water repaired, I just imagine the things I'd have to go thru for my AC unit, Dishwasher, heater or anything repaired or replaced. If you are reading this, please don't waste your money.