HomeServe Reviews

Sometimes, if it’s gonna be more, then they obviously have to talk to us about that it’s not gonna be fully covered. So there's a little of that going back and forth, mostly with the person that came to do the job and with the insurance. And then they do it. Then they give us an invoice saying what happened, what they did and it's done. It's pretty simple. In the beginning, I was a little nervous about how HomeServe does the claim because I was used to doing all that myself. But they have it worked out pretty well with the companies that they use. Everyone's been very good. The claims have gone through smoothly and we feel very comfortable with it now.

I called the company and they said they would call back. I called their supervisor and we were gonna call the driver to come back but they never called me back. I called HomeServe and I explained the situation. The lady was very helpful and she did an emergency call for some other company to come in. The tech called me right away and gave me enough time. I sent someone to open for him and he did the job. It was the sewer flooded in the basement and he was in a rush, and he just did the water. The water went down and he left the place a mess. He didn't clean up his job. Till now, it's a mess. Overall, HomeServe's service is very, very good. They've been very responsive. But they need to be more strict on the contractors that they send. They should hire better contractors.

I had two inside electrical switches not work every time you flip them up. And the gentleman replaced those and was excellent. For the dishwasher, HomeServe gave me the runaround. But the gentleman was excellent. He was as cordial as he could be. If we have anything else, I would request him. I was very satisfied. This happened on a Thursday. And he was able to get out later that afternoon. I got a text. HomeServe said he would text me. They thought he could get out late that afternoon or first thing in the morning. But he texted me 45 minutes prior to getting to the house, which a lot of them don't do. And he was on time. He was one of those guys that did it by the book. If I’d want to run a quick errand, my office is five minutes away. And it was easy to run down to my office. I was very pleased.

My Ring doorbell wasn't connecting. It wasn't getting power from the box downstairs. Came to find out that my box blew. We had to replace the box. Rainbow Electric came out. This was not the first time that Rainbow's come to my house to do repairs. The guy was very specific and attentive to the situation. What I always liked about any of the vendors was that if I asked questions, they didn't mind answering. I shadow them all the time because this is my house and I like to know what's going on. Everybody always says to me, "You're doing the right thing." I like that they say that. They also don't mind me following them. Plus, they're entering into my home, so I wanna make sure that what they're saying they're gonna do is actually what they're doing.

I like the vendors that they send. Whoever vendor they send, everybody always explains to me what they're doing. They take their time and they explain to me. They tell me what I need to do with my boiler. Only one time, I had one vendor that I didn't particularly care for. But once the supervisor came and took care of everything, and I said, "Don't send him back." And they didn't.

I had a guy here a week ago because I had the wax ring in the toilet and my toilet was leaking. I thought the wax ring was covered on the toilet because that was replaced five years ago when I had the contract and it was covered. I said to her, "I don't know if you dropped covering that or not." But they didn't. Putting in new guts in my toilet was not covered, but HomeServe was good for putting on wax rings because you got to take the whole toilet off.

The week before that, I had the pipe that is outside the house for the spigot that you would put a hose on. I called HomeServe for that and it wasn't covered, but I had a plumber here. I said, "Do it." I asked for the same company when I called back the second time because I liked it very much and I also asked if I could have the same person back. They were available. And it was the second time that company got the plumber here the same day that I called. That company was very good. If HomeServe wouldn't cover it, I would use them as my plumber. You got a plumbing contract, they don't cover spigots. So, I have to have another plumber. I could get help and use the help because it's not easy. Most plumbers do not want to do repair work. They want new work. I have another plumber, but I don't know when he could fit me in. He is so busy because he does repair work. Also, plumbers' rates are terrible.

I had a bellied pipe. Emailed it over to them as well as the plumber who showed up to my house. Got a call shortly after the appt from an agent at Homeserve letting me know my fix is not covered because the water is running freely through the pipes now after having a short term fix done 3 days previous so I didn't have a bigger disaster waiting for the next plumber appt. So now I have to wait for my sewer line to back up again, call homeserve to set up another appt, wait to send another plumber out there so they can see the mess themselves? Complete garbage! Proof was already sent to the plumber that I have a bellied pipe.

The fact that this company wants homeowners to sit on a sewer problem for days without running any water in the house just so their preferred technician can report the problem is absurd. I am sure once it happens again, they will find another excuse not to fix the problem and will be right back to square one. Sewer line belly or sags require immediate attention. Well you had the proof but could care less about fixing it. Easier to find ways not to cover the fix than actually fixing the problem that is covered until the plan I pay for on a monthly basis.

Original Review: I cancelled a premium heat service contract 6 months into the contract. The contract states refunds will be prorated. I paid $554 for the yearly premium. Home Serve refused to refund any portion stating that they preformed a 20min boiler tune up that is included in the agreement. However if I would have paid on a monthly basis they would be no additional charges but if you pay the premium yearly they will not send a refund for the remaining months.

2. **Delayed Response Times:** The contractor Wiese has consistently demonstrated a lack of urgency in responding to our work orders. In some cases, residents have had to endure prolonged periods without essential services, which is unacceptable.

3. **Coverage Lapse:** Due to the prolonged delays and inaction, our coverage has lapsed. This has placed us in a precarious situation where we are unable to provide necessary repairs and maintenance for our residents, jeopardizing their well-being and safety.

We have attempted to communicate our concerns and seek resolution through proper channels, but the unprofessional follow-through and lack of accountability on the part of HomeServe and Wiese have been disheartening. It is imperative that these issues are addressed promptly and effectively, as further delays could lead to severe consequences for our residents' quality of life.